CFPB · Single-product concentration
Optio Solutions, LLC
802 CFPB complaints · 83.2% in "Debt collection" · top issue Attempts to collect debt not owed.
Optio Solutions, LLC: 83.2% of 802 CFPB complaints sit in "Debt collection". Timely 99.1% · relief 0%. Allegations, not findings.
- Single-product concentration
- +27000% filings 2013 to 2026
CFPB relief outcome brief
CCDB company optio-solutions-llc
0% relief · 99.1% timely · 802 filings · Debt collection
Same-product relief peers
Nearest relief peer: Transworld Systems Inc (0% relief)
Optio Solutions, LLC closes 0% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
Optio Solutions, LLC scores strongest on timely response (98/100 percentile-benchmarked) and weakest on relief provided (0/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
0 / 100 percentile-benchmarked
0% of complaints closed with relief to the consumer
Timely response
98 / 100 percentile-benchmarked
99.1% of complaints answered inside the CFPB 15-day window
Closed with explanation
97 / 100 percentile-benchmarked
98.6% of complaints closed with an explanation to the consumer
How 802 complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Optio Solutions, LLC complaint mix by product
- Debt collection 667 83.2% – 0% relief
- Credit reporting 125 15.6% – 0% relief
- Credit reporting, 5 0.6% – 0% relief
- Consumer Loan 3 0.4% – 0% relief
- Debt or 1 0.1% – 0% relief
- Bank account 1 0.1% – 0% relief
How Optio Solutions, LLC's 802 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 667 |
| Credit reporting or other personal consumer reports | 125 |
| Credit reporting, credit repair services, or other personal consumer reports | 5 |
| Consumer Loan | 3 |
| Debt or credit management | 1 |
| Bank account or service | 1 |
Nationwide filing states for Optio Solutions, LLC
Top states by attributed CFPB complaint volume for this company
- Leading state
- TX
- 21.8% of this company's filings
Optio Solutions, LLC rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 271
- +27000% vs 2013
Top States
| State | Complaints |
|---|---|
| TX | 175 |
| FL | 95 |
| CA | 83 |
| GA | 64 |
| AZ | 38 |
| IL | 32 |
| NC | 24 |
| WA | 23 |
| MD | 23 |
| SC | 19 |
| PA | 17 |
| AL | 16 |
| OH | 16 |
| TN | 16 |
| NV | 16 |
| VA | 15 |
| MI | 13 |
| NY | 11 |
| OR | 11 |
| MO | 10 |
Top Issues
| Issue | Complaints |
|---|---|
| Attempts to collect debt not owed | 247 |
| Written notification about debt | 124 |
| False statements or representation | 105 |
| Took or threatened to take negative or legal action | 93 |
| Incorrect information on your report | 84 |
| Communication tactics | 52 |
| Problem with a company's investigation into an existing problem | 22 |
| Improper use of your report | 21 |
| Cont'd attempts collect debt not owed | 13 |
| Improper contact or sharing of info | 9 |
| Electronic communications | 7 |
| Threatened to contact someone or share information improperly | 7 |
| Disclosure verification of debt | 7 |
| Taking/threatening an illegal action | 3 |
| Problem with a company's investigation into an existing issue | 2 |
| Problem with fraud alerts or security freezes | 1 |
| Unauthorized withdrawals or charges | 1 |
| Account opening, closing, or management | 1 |
| Problems when you are unable to pay | 1 |
| Shopping for a loan or lease | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 1 | 100% |
| 2014 | 17 | 100% |
| 2015 | 25 | 96% |
| 2016 | 21 | 100% |
| 2017 | 7 | 100% |
| 2018 | 12 | 100% |
| 2019 | 13 | 100% |
| 2020 | 6 | 100% |
| 2021 | 7 | 100% |
| 2022 | 8 | 100% |
| 2023 | 27 | 85.2% |
| 2024 | 88 | 98.9% |
| 2025 | 299 | 99.7% |
| 2026 | 271 | 100% |
Source: CFPB Consumer Complaint Database
Optio Solutions, LLC filings cluster in one product
Optio Solutions, LLC's 802 logged complaints reach a nationwide footprint - 42 states have at least one filing. Only 31% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2013 through 2026-06-25.
Optio Solutions, LLC answers 99.1% of complaints inside the CFPB's tracked window and closes 98.6% with a written explanation. 0% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Debt collection" draws the most filings, most often for "Attempts to collect debt not owed."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Optio Solutions, LLC.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Optio Solutions, LLC: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 802.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 99.1%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Optio Solutions, LLC (99.1% timely; 0% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration