CFPB · Single-product concentration
MST Financial Services, L.L.C.
125 CFPB complaints · 92.8% in "Debt collection" · top issue Written notification about debt.
MST Financial Services, L.L.C.: 92.8% of 125 CFPB complaints sit in "Debt collection". Timely 99.2% · relief 17.6%. Allegations, not findings.
- Single-product concentration
- +750% filings 2013 to 2026
CFPB relief outcome brief
CCDB company mst-financial-services-l-l-c
17.6% relief · 99.2% timely · 125 filings · Debt collection
Same-product relief peers
Nearest relief peer: Qc Holdings Inc (17.1% relief)
MST Financial Services, L.L.C. closes 17.6% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
MST Financial Services, L.L.C. scores strongest on timely response (99/100 percentile-benchmarked) and weakest on closed with explanation (66/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
82 / 100 percentile-benchmarked
17.6% of complaints closed with relief to the consumer
Timely response
99 / 100 percentile-benchmarked
99.2% of complaints answered inside the CFPB 15-day window
Closed with explanation
66 / 100 percentile-benchmarked
81.6% of complaints closed with an explanation to the consumer
How 125 complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
MST Financial Services, L.L.C. complaint mix by product
- Debt collection 116 92.8% – 18% relief
- Credit reporting, 4 3.2% – 0% relief
- Credit reporting 3 2.4% – 0% relief
- Bank account 1 0.8% – 100% relief
- Credit reporting 1 0.8% – 0% relief
How MST Financial Services, L.L.C.'s 125 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 116 |
| Credit reporting, credit repair services, or other personal consumer reports | 4 |
| Credit reporting or other personal consumer reports | 3 |
| Bank account or service | 1 |
| Credit reporting | 1 |
Concentrated filing states for MST Financial Services, L.L.C.
Top states by attributed CFPB complaint volume for this company
- Leading state
- WA
- 43.2% of this company's filings
MST Financial Services, L.L.C. rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 17
- +750% vs 2013
Top States
| State | Complaints |
|---|---|
| WA | 54 |
| ID | 49 |
| CO | 4 |
| CA | 3 |
| OR | 2 |
| MN | 2 |
| FL | 1 |
| NJ | 1 |
| UT | 1 |
| WI | 1 |
| IN | 1 |
| IL | 1 |
| IA | 1 |
| MT | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Written notification about debt | 25 |
| Attempts to collect debt not owed | 18 |
| False statements or representation | 16 |
| Cont'd attempts collect debt not owed | 13 |
| Communication tactics | 12 |
| Took or threatened to take negative or legal action | 9 |
| Disclosure verification of debt | 9 |
| Taking/threatening an illegal action | 5 |
| Improper contact or sharing of info | 5 |
| Threatened to contact someone or share information improperly | 4 |
| Incorrect information on your report | 3 |
| Problem with a company's investigation into an existing problem | 2 |
| Problem with a credit reporting company's investigation into an existing problem | 2 |
| Account opening, closing, or management | 1 |
| Incorrect information on credit report | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 2 | 100% |
| 2014 | 7 | 85.7% |
| 2015 | 14 | 100% |
| 2016 | 17 | 100% |
| 2017 | 9 | 100% |
| 2018 | 6 | 100% |
| 2019 | 6 | 100% |
| 2020 | 8 | 100% |
| 2021 | 10 | 100% |
| 2022 | 9 | 100% |
| 2023 | 3 | 100% |
| 2024 | 3 | 100% |
| 2025 | 14 | 100% |
| 2026 | 17 | 100% |
Source: CFPB Consumer Complaint Database
MST Financial Services, L.L.C. filings cluster in one product
MST Financial Services, L.L.C.'s 125 logged complaints stay concentrated: only 14 states show a filing. Only 37.6% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2013 through 2026-06-19.
MST Financial Services, L.L.C. answers 99.2% of complaints inside the CFPB's tracked window and closes 81.6% with a written explanation. 17.6% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Debt collection" draws the most filings, most often for "Written notification about debt."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about MST Financial Services, L.L.C..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for MST Financial Services, L.L.C.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 125.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 99.2%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for MST Financial Services, L.L.C. (99.2% timely; 17.6% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration