CFPB · Mid-pack CFPB posture
Master Finance Company
17 CFPB complaints · 5 states · top issue Incorrect information on your report.
Master Finance Company has 17 consumer complaints in the CFPB public database. Timely response is 76.5%; 0% closed with relief; top product Debt collection. Allegations, not regulatory findings.
- Mid-pack CFPB posture
- -75% filings 2015 to 2026
CFPB relief outcome brief
CCDB company master-finance-company
0% relief · 76.5% timely · 17 filings · Debt collection
Same-product relief peers
Nearest relief peer: Transworld Systems Inc (0% relief)
Master Finance Company closes 0% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
How 17 complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Master Finance Company complaint mix by product
- Debt collection 6 35.3% – 0% relief
- Payday loan, 4 23.5% – 0% relief
- Credit reporting 3 17.6% – 0% relief
- Payday loan 2 11.8% – 0% relief
- Consumer Loan 1 5.9% – 0% relief
- Credit reporting, 1 5.9% – 0% relief
How Master Finance Company's 17 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 6 |
| Payday loan, title loan, or personal loan | 4 |
| Credit reporting or other personal consumer reports | 3 |
| Payday loan | 2 |
| Consumer Loan | 1 |
| Credit reporting, credit repair services, or other personal consumer reports | 1 |
Concentrated filing states for Master Finance Company
Top states by attributed CFPB complaint volume for this company
- Leading state
- MO
- 41.2% of this company's filings
Master Finance Company falling annual filings
Annual filing volume from the CFPB public database
- 2026
- 1
- -75% vs 2015
Top States
| State | Complaints |
|---|---|
| MO | 7 |
| TX | 6 |
| OK | 2 |
| VA | 1 |
| TN | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Incorrect information on your report | 3 |
| Improper use of your report | 2 |
| Attempts to collect debt not owed | 2 |
| Improper contact or sharing of info | 2 |
| Struggling to pay your loan | 2 |
| False statements or representation | 1 |
| Can't contact lender | 1 |
| Payment to acct not credited | 1 |
| Communication tactics | 1 |
| Problems when you are unable to pay | 1 |
| Can't contact lender or servicer | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2015 | 4 | 75% |
| 2016 | 2 | 50% |
| 2017 | 3 | 100% |
| 2019 | 1 | 100% |
| 2021 | 1 | 0% |
| 2023 | 1 | 100% |
| 2024 | 1 | 0% |
| 2025 | 3 | 100% |
| 2026 | 1 | 100% |
Source: CFPB Consumer Complaint Database
What the CFPB record shows about Master Finance Company
Master Finance Company's 17 logged complaints stay concentrated: only 5 states show a filing. Only 29.4% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2015 through 2026-05-31.
Master Finance Company answers 76.5% of complaints inside the CFPB's tracked window and closes 100% with a written explanation. 0% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Debt collection" draws the most filings, most often for "Incorrect information on your report."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Master Finance Company.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Master Finance Company: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 17.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 76.5%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Master Finance Company (76.5% timely; 0% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Mid-pack CFPB posture