CFPB · Narrative-heavy record
Mas Financial Services, Inc.
94 CFPB complaints · 63.8% with narratives · top issue Managing the loan or lease.
Mas Financial Services, Inc.: 63.8% of 94 filings include consumer narratives. Timely 75.5% · relief 6.4% · top product Vehicle loan or lease. Allegations, not findings.
- Narrative-heavy record
- +800% filings 2013 to 2026
CFPB relief outcome brief
CCDB company mas-financial-services-inc
6.4% relief · 75.5% timely · 94 filings · Vehicle loan or lease
Same-product relief peers
Nearest relief peer: North State Acceptance, LLC (6.3% relief)
Mas Financial Services, Inc. closes 6.4% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Mas Financial Services, Inc.'s 94 filings include narrative text
63.8% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Mas Financial Services, Inc. complaint mix by product
- Vehicle loan 33 35.1% – 0% relief
- Credit reporting 20 21.3% – 5% relief
- Debt collection 19 20.2% – 5% relief
- Consumer Loan 11 11.7% – 36% relief
- Credit reporting, 10 10.6% – 0% relief
- Debt or 1 1.1% – 0% relief
How Mas Financial Services, Inc.'s 94 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Vehicle loan or lease | 33 |
| Credit reporting or other personal consumer reports | 20 |
| Debt collection | 19 |
| Consumer Loan | 11 |
| Credit reporting, credit repair services, or other personal consumer reports | 10 |
| Debt or credit management | 1 |
Concentrated filing states for Mas Financial Services, Inc.
Top states by attributed CFPB complaint volume for this company
- Leading state
- CA
- 90.4% of this company's filings
Mas Financial Services, Inc. rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 9
- +800% vs 2013
Top States
| State | Complaints |
|---|---|
| CA | 85 |
| AZ | 3 |
| NY | 1 |
| NJ | 1 |
| OR | 1 |
| TX | 1 |
| GA | 1 |
| ID | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing the loan or lease | 19 |
| Improper use of your report | 11 |
| Incorrect information on your report | 10 |
| Repossession | 10 |
| Problem with a company's investigation into an existing problem | 7 |
| Took or threatened to take negative or legal action | 6 |
| Communication tactics | 6 |
| Struggling to pay your loan | 5 |
| Problem with a credit reporting company's investigation into an existing problem | 4 |
| Problems at the end of the loan or lease | 3 |
| Threatened to contact someone or share information improperly | 2 |
| Taking out the loan or lease | 2 |
| Written notification about debt | 2 |
| Attempts to collect debt not owed | 1 |
| Confusing or misleading advertising or marketing | 1 |
| Getting a loan or lease | 1 |
| Identity theft protection or other monitoring services | 1 |
| Improper contact or sharing of info | 1 |
| Problems when you are unable to pay | 1 |
| Cont'd attempts collect debt not owed | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 1 | 100% |
| 2014 | 1 | 100% |
| 2015 | 5 | 20% |
| 2016 | 7 | 14.3% |
| 2017 | 7 | 57.1% |
| 2018 | 4 | 100% |
| 2019 | 3 | 100% |
| 2020 | 5 | 100% |
| 2021 | 5 | 100% |
| 2022 | 4 | 100% |
| 2023 | 19 | 100% |
| 2024 | 11 | 81.8% |
| 2025 | 13 | 38.5% |
| 2026 | 9 | 100% |
Source: CFPB Consumer Complaint Database
Mas Financial Services, Inc.'s narrative-rich complaint ledger
Mas Financial Services, Inc.'s 94 logged complaints stay concentrated: only 8 states show a filing. 63.8% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2013 through 2026-04-17.
Mas Financial Services, Inc. answers 75.5% of complaints inside the CFPB's tracked window and closes 93.6% with a written explanation. 6.4% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Vehicle loan or lease" draws the most filings, most often for "Managing the loan or lease."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Mas Financial Services, Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Mas Financial Services, Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 94.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 75.5%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Mas Financial Services, Inc. (75.5% timely; 6.4% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Narrative-heavy record