Mas Financial Services, Inc.
94 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Mas Financial Services, Inc. complaint mix by product
- Vehicle loan 33 35.1% – 0% relief
- Credit reporting 20 21.3% – 5% relief
- Debt collection 19 20.2% – 5% relief
- Consumer Loan 11 11.7% – 36% relief
- Credit reporting, 10 10.6% – 0% relief
- Debt or 1 1.1% – 0% relief
How Mas Financial Services, Inc.'s 94 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Vehicle loan or lease | 33 |
| Credit reporting or other personal consumer reports | 20 |
| Debt collection | 19 |
| Consumer Loan | 11 |
| Credit reporting, credit repair services, or other personal consumer reports | 10 |
| Debt or credit management | 1 |
Top States
| State | Complaints |
|---|---|
| CA | 85 |
| AZ | 3 |
| NY | 1 |
| NJ | 1 |
| OR | 1 |
| TX | 1 |
| GA | 1 |
| ID | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing the loan or lease | 19 |
| Improper use of your report | 11 |
| Incorrect information on your report | 10 |
| Repossession | 10 |
| Problem with a company's investigation into an existing problem | 7 |
| Took or threatened to take negative or legal action | 6 |
| Communication tactics | 6 |
| Struggling to pay your loan | 5 |
| Problem with a credit reporting company's investigation into an existing problem | 4 |
| Problems at the end of the loan or lease | 3 |
| Threatened to contact someone or share information improperly | 2 |
| Taking out the loan or lease | 2 |
| Written notification about debt | 2 |
| Attempts to collect debt not owed | 1 |
| Confusing or misleading advertising or marketing | 1 |
| Getting a loan or lease | 1 |
| Identity theft protection or other monitoring services | 1 |
| Improper contact or sharing of info | 1 |
| Problems when you are unable to pay | 1 |
| Cont'd attempts collect debt not owed | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 1 | 100% |
| 2014 | 1 | 100% |
| 2015 | 5 | 20% |
| 2016 | 7 | 14.3% |
| 2017 | 7 | 57.1% |
| 2018 | 4 | 100% |
| 2019 | 3 | 100% |
| 2020 | 5 | 100% |
| 2021 | 5 | 100% |
| 2022 | 4 | 100% |
| 2023 | 19 | 100% |
| 2024 | 11 | 81.8% |
| 2025 | 13 | 38.5% |
| 2026 | 9 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Mas Financial Services, Inc.
Mas Financial Services, Inc.'s 94 logged complaints stay concentrated: only 8 states show a filing on record. 63.8% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2013 through 2026-04-17.
Mas Financial Services, Inc. answers 75.5% of complaints inside the CFPB's tracked window and closes 93.6% with a written explanation. 6.4% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Vehicle loan or lease" draws the most filings, most often for "Managing the loan or lease."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Mas Financial Services, Inc..
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Mas Financial Services, Inc. have?
94, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Mas Financial Services, Inc. respond to complaints on time?
75.5% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Mas Financial Services, Inc.?
"Managing the loan or lease", filed under the "Vehicle loan or lease" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.