Total complaints
78
Filed since 2013
2026 data Public-data reference. official source
MAS FINANCIAL SERVICES, INC.
78 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
78 consumer complaints filed with the CFPB
This profile shows MAS FINANCIAL SERVICES, INC.'s complaint history from CFPB public records. 78 consumers have filed complaints since 2013. The company has a 71.8% timely response rate and has provided relief in 7.7% of cases.
78
Total Complaints
71.8%
Timely Response
0%
Disputed
7.7%
Relief Provided
7
States Active
2013
Since
Timely response
71.8%
CFPB-tracked response window
Relief rate
7.7%
Closed with monetary or non-monetary relief
Timely response rate 71.8%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 7.7%
Industry median
Share closed with monetary or non-monetary relief.
MAS FINANCIAL SERVICES, INC. complaint mix by product
- Vehicle loan 27 34.6% – 0% relief
- Credit reporting 17 21.8% – 6% relief
- Debt collection 16 20.5% – 6% relief
- Consumer Loan 10 12.8% – 40% relief
- Credit reporting, 8 10.3% – 0% relief
How MAS FINANCIAL SERVICES, INC.'s 78 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Vehicle loan or lease | 27 |
| Credit reporting or other personal consumer reports | 17 |
| Debt collection | 16 |
| Consumer Loan | 10 |
| Credit reporting, credit repair services, or other personal consumer reports | 8 |
Top States
| State | Complaints |
|---|---|
| CA | 70 |
| AZ | 3 |
| OR | 1 |
| GA | 1 |
| ID | 1 |
| NJ | 1 |
| NY | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing the loan or lease | 15 |
| Improper use of your report | 8 |
| Repossession | 8 |
| Incorrect information on your report | 8 |
| Problem with a company's investigation into an existing problem | 6 |
| Took or threatened to take negative or legal action | 5 |
| Struggling to pay your loan | 5 |
| Communication tactics | 5 |
| Problem with a credit reporting company's investigation into an existing problem | 4 |
| Problems at the end of the loan or lease | 3 |
| Written notification about debt | 2 |
| Taking out the loan or lease | 2 |
| Problems when you are unable to pay | 1 |
| Threatened to contact someone or share information improperly | 1 |
| Getting a loan or lease | 1 |
| Improper contact or sharing of info | 1 |
| Identity theft protection or other monitoring services | 1 |
| Cont'd attempts collect debt not owed | 1 |
| Attempts to collect debt not owed | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 1 | 100% |
| 2014 | 1 | 100% |
| 2015 | 5 | 20% |
| 2016 | 6 | 16.7% |
| 2017 | 7 | 57.1% |
| 2018 | 4 | 100% |
| 2019 | 3 | 100% |
| 2020 | 4 | 100% |
| 2021 | 5 | 100% |
| 2022 | 3 | 100% |
| 2023 | 12 | 100% |
| 2024 | 8 | 75% |
| 2025 | 13 | 38.5% |
| 2026 | 6 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About MAS FINANCIAL SERVICES, INC.
MAS FINANCIAL SERVICES, INC. has accumulated 78 consumer complaints in the CFPB public database, with filings active across 7 U.S. states. Of those submissions, 46 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2013, and the most recent logged activity is 2026-03-14, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, MAS FINANCIAL SERVICES, INC. reports a 71.8% timely-response rate and has closed 92.3% of cases with a written explanation to the consumer. 7.7% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Vehicle loan or lease", and the single most common underlying issue is "Managing the loan or lease".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating MAS FINANCIAL SERVICES, INC.: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does MAS FINANCIAL SERVICES, INC. have?
MAS FINANCIAL SERVICES, INC. has received 78 consumer complaints filed with the Consumer Financial Protection Bureau.
Does MAS FINANCIAL SERVICES, INC. respond to complaints on time?
MAS FINANCIAL SERVICES, INC. has a 71.8% timely response rate to CFPB complaints.
What is the most common complaint about MAS FINANCIAL SERVICES, INC.?
The most common issue reported against MAS FINANCIAL SERVICES, INC. is "Managing the loan or lease" in the "Vehicle loan or lease" product category.
Read our methodology — how this data is sourced, computed, and verified.
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