Total complaints
15
Filed since 2013
2026 data Public-data reference. official source
Henley, Lotterhos & Henley, PLLC
15 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
15 consumer complaints filed with the CFPB
This profile shows Henley, Lotterhos & Henley, PLLC's complaint history from CFPB public records. 15 consumers have filed complaints since 2013. The company has a 86.7% timely response rate and has provided relief in 6.7% of cases.
15
Total Complaints
86.7%
Timely Response
13.3%
Disputed
6.7%
Relief Provided
1
States Active
2013
Since
Timely response
86.7%
CFPB-tracked response window
Relief rate
6.7%
Closed with monetary or non-monetary relief
Timely response rate 86.7%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 6.7%
Industry median
Share closed with monetary or non-monetary relief.
Henley, Lotterhos & Henley, PLLC complaint mix by product
- Debt collection 12 80.0% – 0% relief
- Consumer Loan 1 6.7% – 0% relief
- Vehicle loan 1 6.7% – 0% relief
- Credit card 1 6.7% – 100% relief
How Henley, Lotterhos & Henley, PLLC's 15 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 12 |
| Consumer Loan | 1 |
| Vehicle loan or lease | 1 |
| Credit card | 1 |
Top States
| State | Complaints |
|---|---|
| MS | 15 |
Top Issues
| Issue | Complaints |
|---|---|
| Took or threatened to take negative or legal action | 4 |
| Taking/threatening an illegal action | 2 |
| Communication tactics | 2 |
| Problems when you are unable to pay | 1 |
| Struggling to pay your loan | 1 |
| Written notification about debt | 1 |
| Cont'd attempts collect debt not owed | 1 |
| Attempts to collect debt not owed | 1 |
| False statements or representation | 1 |
| Identity theft / Fraud / Embezzlement | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 2 | 100% |
| 2014 | 1 | 100% |
| 2015 | 2 | 50% |
| 2016 | 2 | 50% |
| 2022 | 1 | 100% |
| 2023 | 4 | 100% |
| 2024 | 3 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Henley, Lotterhos & Henley, PLLC
Henley, Lotterhos & Henley, PLLC has accumulated 15 consumer complaints in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 3 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2013, and the most recent logged activity is 2024-11-25, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, Henley, Lotterhos & Henley, PLLC reports a 86.7% timely-response rate and has closed 93.3% of cases with a written explanation to the consumer. 6.7% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 13.3% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Debt collection", and the single most common underlying issue is "Took or threatened to take negative or legal action".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating Henley, Lotterhos & Henley, PLLC: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Henley, Lotterhos & Henley, PLLC have?
Henley, Lotterhos & Henley, PLLC has received 15 consumer complaints filed with the Consumer Financial Protection Bureau.
Does Henley, Lotterhos & Henley, PLLC respond to complaints on time?
Henley, Lotterhos & Henley, PLLC has a 86.7% timely response rate to CFPB complaints.
What is the most common complaint about Henley, Lotterhos & Henley, PLLC?
The most common issue reported against Henley, Lotterhos & Henley, PLLC is "Took or threatened to take negative or legal action" in the "Debt collection" product category.
Read our methodology — how this data is sourced, computed, and verified.
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