CFPB · Single-product concentration
Henley, Lotterhos & Henley, PLLC
20 CFPB complaints · 85% in "Debt collection" · top issue Attempts to collect debt not owed.
Henley, Lotterhos & Henley, PLLC: 85% of 20 CFPB complaints sit in "Debt collection". Timely 90% · relief 10%. Allegations, not findings.
- Single-product concentration
- -50% filings 2013 to 2026
CFPB relief outcome brief
CCDB company henley-lotterhos-henley-pllc
10% relief · 90% timely · 20 filings · Debt collection
Same-product relief peers
Nearest relief peer: Komyatte & Casbon, P.C. (10% relief)
Henley, Lotterhos & Henley, PLLC closes 10% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
Henley, Lotterhos & Henley, PLLC scores strongest on timely response (82/100 percentile-benchmarked) and weakest on relief provided (47/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
47 / 100 percentile-benchmarked
10% of complaints closed with relief to the consumer
Timely response
82 / 100 percentile-benchmarked
90% of complaints answered inside the CFPB 15-day window
Closed with explanation
82 / 100 percentile-benchmarked
90% of complaints closed with an explanation to the consumer
How 20 complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Henley, Lotterhos & Henley, PLLC complaint mix by product
- Debt collection 17 85.0% – 6% relief
- Vehicle loan 1 5.0% – 0% relief
- Credit card 1 5.0% – 100% relief
- Consumer Loan 1 5.0% – 0% relief
How Henley, Lotterhos & Henley, PLLC's 20 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 17 |
| Vehicle loan or lease | 1 |
| Credit card | 1 |
| Consumer Loan | 1 |
Henley, Lotterhos & Henley, PLLC falling annual filings
Annual filing volume from the CFPB public database
- 2026
- 1
- -50% vs 2013
Top States
| State | Complaints |
|---|---|
| MS | 20 |
Top Issues
| Issue | Complaints |
|---|---|
| Attempts to collect debt not owed | 5 |
| Took or threatened to take negative or legal action | 4 |
| False statements or representation | 2 |
| Communication tactics | 2 |
| Taking/threatening an illegal action | 2 |
| Struggling to pay your loan | 1 |
| Written notification about debt | 1 |
| Identity theft / Fraud / Embezzlement | 1 |
| Problems when you are unable to pay | 1 |
| Cont'd attempts collect debt not owed | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 2 | 100% |
| 2014 | 1 | 100% |
| 2015 | 2 | 50% |
| 2016 | 3 | 66.7% |
| 2017 | 1 | 100% |
| 2022 | 2 | 100% |
| 2023 | 4 | 100% |
| 2024 | 3 | 100% |
| 2025 | 1 | 100% |
| 2026 | 1 | 100% |
Source: CFPB Consumer Complaint Database
Henley, Lotterhos & Henley, PLLC filings cluster in one product
Henley, Lotterhos & Henley, PLLC's 20 logged complaints stay concentrated: only 1 state shows a filing. Only 35% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2013 through 2026-06-08.
Henley, Lotterhos & Henley, PLLC answers 90% of complaints inside the CFPB's tracked window and closes 90% with a written explanation. 10% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Debt collection" draws the most filings, most often for "Attempts to collect debt not owed."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Henley, Lotterhos & Henley, PLLC.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Henley, Lotterhos & Henley, PLLC: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 20.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 90%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Henley, Lotterhos & Henley, PLLC (90% timely; 10% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration