CFPB · Single-product concentration
Genpact Limited
22 CFPB complaints · 86.4% in "Debt collection" · top issue Cont'd attempts collect debt not owed.
Genpact Limited: 86.4% of 22 CFPB complaints sit in "Debt collection". Timely 90.9% · relief 0%. Allegations, not findings.
- Single-product concentration
- -75% filings 2014 to 2025
CFPB relief outcome brief
CCDB company genpact-limited
0% relief · 90.9% timely · 22 filings · Debt collection
Same-product relief peers
Nearest relief peer: Transworld Systems Inc (0% relief)
Genpact Limited closes 0% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
How 22 complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Genpact Limited complaint mix by product
- Debt collection 19 86.4% – 0% relief
- Checking or 1 4.5% – 0% relief
- Other financial 1 4.5% – 0% relief
- Credit card 1 4.5% – 0% relief
How Genpact Limited's 22 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 19 |
| Checking or savings account | 1 |
| Other financial service | 1 |
| Credit card | 1 |
Concentrated filing states for Genpact Limited
Top states by attributed CFPB complaint volume for this company
- Leading state
- CA
- 40.9% of this company's filings
Genpact Limited falling annual filings
Annual filing volume from the CFPB public database
- 2025
- 1
- -75% vs 2014
Top States
| State | Complaints |
|---|---|
| CA | 9 |
| PA | 2 |
| NY | 1 |
| CO | 1 |
| GA | 1 |
| FL | 1 |
| NM | 1 |
| MI | 1 |
| TX | 1 |
| KY | 1 |
| OK | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Cont'd attempts collect debt not owed | 5 |
| Communication tactics | 5 |
| Attempts to collect debt not owed | 4 |
| Written notification about debt | 3 |
| Problem with a lender or other company charging your account | 1 |
| Customer service / Customer relations | 1 |
| Improper contact or sharing of info | 1 |
| Delinquent account | 1 |
| False statements or representation | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2014 | 4 | 100% |
| 2015 | 4 | 100% |
| 2016 | 3 | 66.7% |
| 2017 | 7 | 100% |
| 2018 | 2 | 50% |
| 2023 | 1 | 100% |
| 2025 | 1 | 100% |
Source: CFPB Consumer Complaint Database
Genpact Limited filings cluster in one product
Genpact Limited's 22 logged complaints stay concentrated: only 11 states show a filing. Only 36.4% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2014 through 2025-01-23.
Genpact Limited answers 90.9% of complaints inside the CFPB's tracked window and closes 100% with a written explanation. 0% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Debt collection" draws the most filings, most often for "Cont'd attempts collect debt not owed."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Genpact Limited.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Genpact Limited: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 22.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 90.9%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Genpact Limited (90.9% timely; 0% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration