Total complaints
18
Filed since 2014
2026 data Public-data reference. official source
Genpact Limited
18 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
18 consumer complaints filed with the CFPB
This profile shows Genpact Limited's complaint history from CFPB public records. 18 consumers have filed complaints since 2014. The company has a 88.9% timely response rate and has provided relief in 0% of cases.
18
Total Complaints
88.9%
Timely Response
0%
Disputed
0%
Relief Provided
9
States Active
2014
Since
Timely response
88.9%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 88.9%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
Genpact Limited complaint mix by product
- Debt collection 16 88.9% – 0% relief
- Credit card 1 5.6% – 0% relief
- Other financial 1 5.6% – 0% relief
How Genpact Limited's 18 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 16 |
| Credit card | 1 |
| Other financial service | 1 |
Top States
| State | Complaints |
|---|---|
| CA | 8 |
| MI | 1 |
| NM | 1 |
| GA | 1 |
| PA | 1 |
| FL | 1 |
| TX | 1 |
| NY | 1 |
| CO | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Cont'd attempts collect debt not owed | 5 |
| Communication tactics | 4 |
| Attempts to collect debt not owed | 3 |
| Written notification about debt | 2 |
| Delinquent account | 1 |
| False statements or representation | 1 |
| Improper contact or sharing of info | 1 |
| Customer service/Customer relations | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2014 | 4 | 100% |
| 2015 | 4 | 100% |
| 2016 | 3 | 66.7% |
| 2017 | 5 | 100% |
| 2018 | 2 | 50% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Genpact Limited
Genpact Limited has accumulated 18 consumer complaints in the CFPB public database, with filings active across 9 U.S. states. Of those submissions, 4 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2014, and the most recent logged activity is 2018-10-01, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, Genpact Limited reports a 88.9% timely-response rate and has closed 100% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Debt collection", and the single most common underlying issue is "Cont'd attempts collect debt not owed".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating Genpact Limited: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Genpact Limited have?
Genpact Limited has received 18 consumer complaints filed with the Consumer Financial Protection Bureau.
Does Genpact Limited respond to complaints on time?
Genpact Limited has a 88.9% timely response rate to CFPB complaints.
What is the most common complaint about Genpact Limited?
The most common issue reported against Genpact Limited is "Cont'd attempts collect debt not owed" in the "Debt collection" product category.
Read our methodology — how this data is sourced, computed, and verified.
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