CFPB · Narrative-heavy record
Genessee Financial
5 CFPB complaints · 80% with narratives · top issue Struggling to pay your loan.
Genessee Financial: 80% of 5 filings include consumer narratives. Timely 80% · relief 0% · top product Vehicle loan or lease. Allegations, not findings.
- Narrative-heavy record
- -50% filings 2018 to 2025
CFPB relief outcome brief
CCDB company genessee-financial
0% relief · 80% timely · 5 filings · Vehicle loan or lease
Same-product relief peers
Nearest relief peer: BMW Financial Services NA, LLC (0% relief)
Genessee Financial closes 0% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Genessee Financial complaint mix by product
- Vehicle loan 2 40.0% – 0% relief
- Credit reporting, 2 40.0% – 0% relief
- Debt collection 1 20.0% – 0% relief
How Genessee Financial's 5 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Vehicle loan or lease | 2 |
| Credit reporting, credit repair services, or other personal consumer reports | 2 |
| Debt collection | 1 |
Concentrated filing states for Genessee Financial
Top states by attributed CFPB complaint volume for this company
- Leading state
- MN
- 60% of this company's filings
Genessee Financial falling annual filings
Annual filing volume from the CFPB public database
- 2025
- 1
- -50% vs 2018
Top States
| State | Complaints |
|---|---|
| MN | 3 |
| MI | 1 |
| KY | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Struggling to pay your loan | 2 |
| Incorrect information on your report | 2 |
| False statements or representation | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2018 | 2 | 100% |
| 2019 | 1 | 100% |
| 2020 | 1 | 100% |
| 2025 | 1 | 0% |
Source: CFPB Consumer Complaint Database
Genessee Financial's narrative-rich complaint ledger
Genessee Financial's 5 logged complaints stay concentrated: only 3 states show a filing. 80% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2018 through 2025-01-27.
Genessee Financial answers 80% of complaints inside the CFPB's tracked window and closes 80% with a written explanation. 0% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Vehicle loan or lease" draws the most filings, most often for "Struggling to pay your loan."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Genessee Financial.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Genessee Financial: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 5.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 80%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Genessee Financial (80% timely; 0% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Narrative-heavy record