Total complaints
114
Filed since 2016
114 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
114 consumer complaints filed with the CFPB
This profile shows Garrison Investment Group's complaint history from CFPB public records. 114 consumers have filed complaints since 2016. The company has a 98.2% timely response rate and has provided relief in 0.9% of cases.
Total complaints
114
Filed since 2016
Timely response
98.2%
CFPB-tracked response window
Relief rate
0.9%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How Garrison Investment Group's 114 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| Credit reporting or other personal consumer reports | 29 |
| Payday loan, title loan, personal loan, or advance loan | 26 |
| Debt collection | 24 |
| Credit reporting, credit repair services, or other personal consumer reports | 16 |
| Payday loan, title loan, or personal loan | 13 |
| Mortgage | 2 |
| Credit card | 2 |
| Consumer Loan | 1 |
| Debt or credit management | 1 |
| State | Complaints |
|---|---|
| FL | 20 |
| TX | 12 |
| CA | 11 |
| NJ | 8 |
| GA | 7 |
| PA | 6 |
| NC | 5 |
| MD | 5 |
| VA | 4 |
| NY | 4 |
| AL | 3 |
| MO | 3 |
| OH | 3 |
| WA | 3 |
| MI | 2 |
| LA | 2 |
| AZ | 2 |
| MA | 2 |
| DC | 1 |
| SC | 1 |
| Issue | Complaints |
|---|---|
| Improper use of your report | 25 |
| Incorrect information on your report | 18 |
| Charged fees or interest you didn't expect | 17 |
| Took or threatened to take negative or legal action | 12 |
| Problem when making payments | 8 |
| Problem with a company's investigation into an existing problem | 5 |
| Attempts to collect debt not owed | 4 |
| Communication tactics | 3 |
| Getting the loan | 3 |
| Written notification about debt | 2 |
| Fees or interest | 2 |
| Problem with additional add-on products or services | 2 |
| Struggling to pay your loan | 2 |
| Trouble during payment process | 1 |
| Managing the loan or lease | 1 |
| Loan servicing, payments, escrow account | 1 |
| Problem with the payoff process at the end of the loan | 1 |
| Improper contact or sharing of info | 1 |
| Money was taken from your bank account on the wrong day or for the wrong amount | 1 |
| Problem with customer service | 1 |
| Year | Complaints | Timely |
|---|---|---|
| 2016 | 4 | 100% |
| 2017 | 3 | 66.7% |
| 2018 | 7 | 100% |
| 2019 | 4 | 100% |
| 2020 | 3 | 100% |
| 2021 | 6 | 100% |
| 2022 | 3 | 100% |
| 2023 | 20 | 95% |
| 2024 | 18 | 100% |
| 2025 | 33 | 100% |
| 2026 | 13 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
Garrison Investment Group has accumulated 114 consumer complaints in the CFPB public database, with filings active across 30 U.S. states. Of those submissions, 37 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2016, and the most recent logged activity is 2026-03-27, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, Garrison Investment Group reports a 98.2% timely-response rate and has closed 99.1% of cases with a written explanation to the consumer. 0.9% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Credit reporting or other personal consumer reports", and the single most common underlying issue is "Improper use of your report".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating Garrison Investment Group: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Garrison Investment Group has received 114 consumer complaints filed with the Consumer Financial Protection Bureau.
Garrison Investment Group has a 98.2% timely response rate to CFPB complaints.
The most common issue reported against Garrison Investment Group is "Improper use of your report" in the "Credit reporting or other personal consumer reports" product category.
Read our methodology — how this data is sourced, computed, and verified.