CFPB · Single-product concentration
First Step Group, LLC
35 CFPB complaints · 94.3% in "Debt collection" · top issue Cont'd attempts collect debt not owed.
First Step Group, LLC: 94.3% of 35 CFPB complaints sit in "Debt collection". Timely 82.9% · relief 0%. Allegations, not findings.
- Single-product concentration
- -85.7% filings 2014 to 2024
CFPB relief outcome brief
CCDB company first-step-group-llc
0% relief · 82.9% timely · 35 filings · Debt collection
Same-product relief peers
Nearest relief peer: Transworld Systems Inc (0% relief)
First Step Group, LLC closes 0% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
How 35 complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
First Step Group, LLC complaint mix by product
- Debt collection 33 94.3% – 0% relief
- Credit card 1 2.9% – 0% relief
- Mortgage 1 2.9% – 0% relief
How First Step Group, LLC's 35 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 33 |
| Credit card | 1 |
| Mortgage | 1 |
Where First Step Group, LLC complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- CA
- 14.3% of this company's filings
First Step Group, LLC falling annual filings
Annual filing volume from the CFPB public database
- 2024
- 1
- -85.7% vs 2014
Top States
| State | Complaints |
|---|---|
| CA | 5 |
| FL | 5 |
| TX | 3 |
| MD | 3 |
| NY | 2 |
| NC | 2 |
| VA | 2 |
| WA | 2 |
| PA | 2 |
| ME | 2 |
| NJ | 2 |
| ND | 1 |
| ID | 1 |
| MI | 1 |
| CT | 1 |
| IL | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Cont'd attempts collect debt not owed | 12 |
| Disclosure verification of debt | 9 |
| Communication tactics | 5 |
| Improper contact or sharing of info | 2 |
| False statements or representation | 2 |
| Took or threatened to take negative or legal action | 1 |
| Attempts to collect debt not owed | 1 |
| Taking/threatening an illegal action | 1 |
| Delinquent account | 1 |
| Trouble during payment process | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2014 | 7 | 85.7% |
| 2015 | 11 | 90.9% |
| 2016 | 13 | 92.3% |
| 2017 | 2 | 50% |
| 2018 | 1 | 0% |
| 2024 | 1 | 0% |
Source: CFPB Consumer Complaint Database
First Step Group, LLC filings cluster in one product
First Step Group, LLC's 35 logged complaints stay concentrated: only 16 states show a filing. Only 17.1% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2014 through 2024-03-02.
First Step Group, LLC answers 82.9% of complaints inside the CFPB's tracked window and closes 91.4% with a written explanation. 0% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Debt collection" draws the most filings, most often for "Cont'd attempts collect debt not owed."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about First Step Group, LLC.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for First Step Group, LLC: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 35.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 82.9%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for First Step Group, LLC (82.9% timely; 0% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration