First Step Group, LLC
35 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
First Step Group, LLC complaint mix by product
- Debt collection 33 94.3% – 0% relief
- Credit card 1 2.9% – 0% relief
- Mortgage 1 2.9% – 0% relief
How First Step Group, LLC's 35 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 33 |
| Credit card | 1 |
| Mortgage | 1 |
Top States
| State | Complaints |
|---|---|
| CA | 5 |
| FL | 5 |
| TX | 3 |
| MD | 3 |
| NY | 2 |
| NC | 2 |
| VA | 2 |
| WA | 2 |
| PA | 2 |
| ME | 2 |
| NJ | 2 |
| ND | 1 |
| ID | 1 |
| MI | 1 |
| CT | 1 |
| IL | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Cont'd attempts collect debt not owed | 12 |
| Disclosure verification of debt | 9 |
| Communication tactics | 5 |
| Improper contact or sharing of info | 2 |
| False statements or representation | 2 |
| Took or threatened to take negative or legal action | 1 |
| Attempts to collect debt not owed | 1 |
| Taking/threatening an illegal action | 1 |
| Delinquent account | 1 |
| Trouble during payment process | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2014 | 7 | 85.7% |
| 2015 | 11 | 90.9% |
| 2016 | 13 | 92.3% |
| 2017 | 2 | 50% |
| 2018 | 1 | 0% |
| 2024 | 1 | 0% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About First Step Group, LLC
First Step Group, LLC's 35 logged complaints stay concentrated: only 16 states show a filing on record. Only 17.1% of filings carry a written consumer narrative, so most of this record is coded categories rather than the verbatim complaint text. Records run from 2014 through 2024-03-02.
First Step Group, LLC answers 82.9% of complaints inside the CFPB's tracked window and closes 91.4% with a written explanation. 0% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Debt collection" draws the most filings, most often for "Cont'd attempts collect debt not owed."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about First Step Group, LLC.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does First Step Group, LLC have?
35, per the CFPB's public complaint count for this company (see the full breakdown above).
Does First Step Group, LLC respond to complaints on time?
82.9% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about First Step Group, LLC?
"Cont'd attempts collect debt not owed", filed under the "Debt collection" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.