CFPB · Diversified product mix
Federal Financial Services Inc
19 CFPB complaints · diversified mix (top product 31.6%) · top issue Incorrect information on your report.
Federal Financial Services Inc: top product "Credit reporting, credit repair services, or other personal consumer reports" is only 31.6% of 19 - multi-bucket mix. Timely 94.7% · relief 21.1%. Allegations, not findings.
- Diversified product mix
- 0% filings 2014 to 2021
CFPB relief outcome brief
CCDB company federal-financial-services-inc
21.1% relief · 94.7% timely · 19 filings · Credit reporting, credit repair services, or other personal consumer reports
Same-product relief peers
Nearest relief peer: First Investors Servicing Corporation, Atlanta, GA Branch (24.7% relief)
Federal Financial Services Inc closes 21.1% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
How 19 complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Federal Financial Services Inc complaint mix by product
- Credit reporting, 6 31.6% – 33% relief
- Vehicle loan 4 21.1% – 0% relief
- Debt collection 4 21.1% – 0% relief
- Payday loan, 3 15.8% – 67% relief
- Consumer Loan 1 5.3% – 0% relief
- Checking or 1 5.3% – 0% relief
How Federal Financial Services Inc's 19 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Credit reporting, credit repair services, or other personal consumer reports | 6 |
| Vehicle loan or lease | 4 |
| Debt collection | 4 |
| Payday loan, title loan, or personal loan | 3 |
| Consumer Loan | 1 |
| Checking or savings account | 1 |
Concentrated filing states for Federal Financial Services Inc
Top states by attributed CFPB complaint volume for this company
- Leading state
- NC
- 63.2% of this company's filings
Federal Financial Services Inc complaints by year
Annual filing volume from the CFPB public database
- 2021
- 3
- 0% vs 2014
Top States
| State | Complaints |
|---|---|
| NC | 12 |
| VA | 2 |
| GA | 2 |
| FL | 1 |
| OH | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Incorrect information on your report | 5 |
| Struggling to pay your loan | 2 |
| Managing the loan or lease | 2 |
| False statements or representation | 2 |
| Cont'd attempts collect debt not owed | 1 |
| Improper use of your report | 1 |
| Managing an account | 1 |
| Charged fees or interest you didn't expect | 1 |
| Problem with additional add-on products or services | 1 |
| Problem when making payments | 1 |
| Problem with a credit reporting company's investigation into an existing problem | 1 |
| Attempts to collect debt not owed | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2014 | 3 | 66.7% |
| 2017 | 3 | 100% |
| 2018 | 1 | 100% |
| 2019 | 7 | 100% |
| 2020 | 2 | 100% |
| 2021 | 3 | 100% |
Source: CFPB Consumer Complaint Database
Federal Financial Services Inc spreads across product buckets
Federal Financial Services Inc's 19 logged complaints stay concentrated: only 5 states show a filing. Only 36.8% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2014 through 2021-12-22.
Federal Financial Services Inc answers 94.7% of complaints inside the CFPB's tracked window and closes 78.9% with a written explanation. 21.1% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Credit reporting, credit repair services, or other personal consumer reports" draws the most filings, most often for "Incorrect information on your report."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Federal Financial Services Inc.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Federal Financial Services Inc: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 19.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 94.7%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Federal Financial Services Inc (94.7% timely; 21.1% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Diversified product mix