Esusu, Inc.
63 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Esusu, Inc. complaint mix by product
- Credit reporting 37 58.7% – 0% relief
- Credit reporting, 12 19.0% – 25% relief
- Debt collection 10 15.9% – 0% relief
- Payday loan, 2 3.2% – 0% relief
- Checking or 1 1.6% – 0% relief
- Payday loan, 1 1.6% – 100% relief
How Esusu, Inc.'s 63 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Credit reporting or other personal consumer reports | 37 |
| Credit reporting, credit repair services, or other personal consumer reports | 12 |
| Debt collection | 10 |
| Payday loan, title loan, personal loan, or advance loan | 2 |
| Checking or savings account | 1 |
| Payday loan, title loan, or personal loan | 1 |
Top States
| State | Complaints |
|---|---|
| GA | 17 |
| TX | 13 |
| FL | 5 |
| NV | 4 |
| PA | 4 |
| MD | 3 |
| NC | 3 |
| VA | 2 |
| AZ | 2 |
| IL | 2 |
| WA | 2 |
| MO | 1 |
| CA | 1 |
| OH | 1 |
| MA | 1 |
| NY | 1 |
| OR | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Improper use of your report | 20 |
| Incorrect information on your report | 17 |
| Problem with a company's investigation into an existing problem | 6 |
| Attempts to collect debt not owed | 4 |
| Written notification about debt | 3 |
| False statements or representation | 3 |
| Credit monitoring or identity theft protection services | 2 |
| Getting the loan | 2 |
| Problem with a credit reporting company's investigation into an existing problem | 2 |
| Opening an account | 1 |
| Unable to get your credit report or credit score | 1 |
| Received a loan you didn't apply for | 1 |
| Problem with a company's investigation into an existing issue | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2022 | 9 | 88.9% |
| 2023 | 6 | 100% |
| 2024 | 12 | 100% |
| 2025 | 30 | 96.7% |
| 2026 | 6 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Esusu, Inc.
Esusu, Inc.'s 63 logged complaints stay concentrated: only 17 states show a filing on record. 47.6% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2022 through 2026-05-25.
Esusu, Inc. answers 96.8% of complaints inside the CFPB's tracked window and closes 92.1% with a written explanation. 6.3% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Credit reporting or other personal consumer reports" draws the most filings, most often for "Improper use of your report."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Esusu, Inc..
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Esusu, Inc. have?
63, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Esusu, Inc. respond to complaints on time?
96.8% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Esusu, Inc.?
"Improper use of your report", filed under the "Credit reporting or other personal consumer reports" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.