CFPB · Narrative-heavy record
Esusu, Inc.
63 CFPB complaints · 47.6% with narratives · top issue Improper use of your report.
Esusu, Inc.: 47.6% of 63 filings include consumer narratives. Timely 96.8% · relief 6.3% · top product Credit reporting or other personal consumer reports. Allegations, not findings.
- Narrative-heavy record
- -33.3% filings 2022 to 2026
CFPB relief outcome brief
CCDB company esusu-inc
6.3% relief · 96.8% timely · 63 filings · Credit reporting or other personal consumer reports
Same-product relief peers
Nearest relief peer: United PanAm Financial Corp. (6.3% relief)
Esusu, Inc. closes 6.3% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Esusu, Inc.'s 63 filings include narrative text
47.6% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Esusu, Inc. complaint mix by product
- Credit reporting 37 58.7% – 0% relief
- Credit reporting, 12 19.0% – 25% relief
- Debt collection 10 15.9% – 0% relief
- Payday loan, 2 3.2% – 0% relief
- Checking or 1 1.6% – 0% relief
- Payday loan, 1 1.6% – 100% relief
How Esusu, Inc.'s 63 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Credit reporting or other personal consumer reports | 37 |
| Credit reporting, credit repair services, or other personal consumer reports | 12 |
| Debt collection | 10 |
| Payday loan, title loan, personal loan, or advance loan | 2 |
| Checking or savings account | 1 |
| Payday loan, title loan, or personal loan | 1 |
Where Esusu, Inc. complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- GA
- 27% of this company's filings
Esusu, Inc. falling annual filings
Annual filing volume from the CFPB public database
- 2026
- 6
- -33.3% vs 2022
Top States
| State | Complaints |
|---|---|
| GA | 17 |
| TX | 13 |
| FL | 5 |
| NV | 4 |
| PA | 4 |
| MD | 3 |
| NC | 3 |
| VA | 2 |
| AZ | 2 |
| IL | 2 |
| WA | 2 |
| MO | 1 |
| CA | 1 |
| OH | 1 |
| MA | 1 |
| NY | 1 |
| OR | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Improper use of your report | 20 |
| Incorrect information on your report | 17 |
| Problem with a company's investigation into an existing problem | 6 |
| Attempts to collect debt not owed | 4 |
| Written notification about debt | 3 |
| False statements or representation | 3 |
| Credit monitoring or identity theft protection services | 2 |
| Getting the loan | 2 |
| Problem with a credit reporting company's investigation into an existing problem | 2 |
| Opening an account | 1 |
| Unable to get your credit report or credit score | 1 |
| Received a loan you didn't apply for | 1 |
| Problem with a company's investigation into an existing issue | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2022 | 9 | 88.9% |
| 2023 | 6 | 100% |
| 2024 | 12 | 100% |
| 2025 | 30 | 96.7% |
| 2026 | 6 | 100% |
Source: CFPB Consumer Complaint Database
Esusu, Inc.'s narrative-rich complaint ledger
Esusu, Inc.'s 63 logged complaints stay concentrated: only 17 states show a filing. 47.6% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2022 through 2026-05-25.
Esusu, Inc. answers 96.8% of complaints inside the CFPB's tracked window and closes 92.1% with a written explanation. 6.3% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Credit reporting or other personal consumer reports" draws the most filings, most often for "Improper use of your report."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Esusu, Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Esusu, Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 63.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 96.8%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Esusu, Inc. (96.8% timely; 6.3% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Narrative-heavy record