Concord Servicing Corporation
627 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Concord Servicing Corporation complaint mix by product
- Debt collection 355 58.2% – 4% relief
- Credit reporting 176 28.9% – 0% relief
- Credit reporting, 20 3.3% – 30% relief
- Payday loan, 18 3.0% – 0% relief
- Mortgage 17 2.8% – 0% relief
- Payday loan, 16 2.6% – 0% relief
- Credit card 8 1.3% – 0% relief
How Concord Servicing Corporation's 627 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 355 |
| Credit reporting or other personal consumer reports | 176 |
| Credit reporting, credit repair services, or other personal consumer reports | 20 |
| Payday loan, title loan, personal loan, or advance loan | 18 |
| Mortgage | 17 |
| Payday loan, title loan, or personal loan | 16 |
| Credit card | 8 |
| Consumer Loan | 7 |
| Debt or credit management | 4 |
| Credit reporting | 3 |
| Money transfer, virtual currency, or money service | 2 |
| Credit card or prepaid card | 1 |
Top States
| State | Complaints |
|---|---|
| TX | 110 |
| CA | 99 |
| GA | 55 |
| FL | 44 |
| NC | 25 |
| IL | 24 |
| NY | 21 |
| NJ | 20 |
| SC | 19 |
| PA | 16 |
| MS | 13 |
| MI | 12 |
| MD | 11 |
| AZ | 11 |
| AL | 11 |
| VA | 10 |
| NV | 10 |
| WA | 9 |
| CO | 9 |
| OH | 8 |
Top Issues
| Issue | Complaints |
|---|---|
| Incorrect information on your report | 127 |
| Attempts to collect debt not owed | 123 |
| Took or threatened to take negative or legal action | 60 |
| Written notification about debt | 54 |
| False statements or representation | 46 |
| Improper use of your report | 41 |
| Communication tactics | 33 |
| Problem with a company's investigation into an existing problem | 28 |
| Cont'd attempts collect debt not owed | 24 |
| Charged fees or interest you didn't expect | 11 |
| Problem with the payoff process at the end of the loan | 10 |
| Problem when making payments | 9 |
| Problem with a credit reporting company's investigation into an existing problem | 8 |
| Closing on a mortgage | 6 |
| Electronic communications | 5 |
| Managing the loan or lease | 5 |
| Trouble during payment process | 4 |
| Improper contact or sharing of info | 4 |
| Threatened to contact someone or share information improperly | 3 |
| Incorrect information on credit report | 3 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 7 | 100% |
| 2014 | 16 | 100% |
| 2015 | 15 | 100% |
| 2016 | 11 | 100% |
| 2017 | 11 | 100% |
| 2018 | 21 | 100% |
| 2019 | 8 | 100% |
| 2020 | 9 | 100% |
| 2021 | 25 | 100% |
| 2022 | 16 | 100% |
| 2023 | 31 | 96.8% |
| 2024 | 93 | 100% |
| 2025 | 208 | 97.1% |
| 2026 | 156 | 99.4% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Concord Servicing Corporation
Concord Servicing Corporation's 627 logged complaints reach a nationwide footprint - 47 states have at least one filing on record. Only 34% of filings carry a written consumer narrative, so most of this record is coded categories rather than the verbatim complaint text. Records run from 2013 through 2026-06-24.
Concord Servicing Corporation answers 98.7% of complaints inside the CFPB's tracked window and closes 95.9% with a written explanation. 3.5% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Debt collection" draws the most filings, most often for "Incorrect information on your report."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Concord Servicing Corporation.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Concord Servicing Corporation have?
627, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Concord Servicing Corporation respond to complaints on time?
98.7% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Concord Servicing Corporation?
"Incorrect information on your report", filed under the "Debt collection" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.