CFPB · Single-product concentration
Collections USA, Inc.
193 CFPB complaints · 83.4% in "Debt collection" · top issue Attempts to collect debt not owed.
Collections USA, Inc.: 83.4% of 193 CFPB complaints sit in "Debt collection". Timely 95.9% · relief 0%. Allegations, not findings.
- Single-product concentration
- +1100% filings 2014 to 2026
CFPB relief outcome brief
CCDB company collections-usa-inc
0% relief · 95.9% timely · 193 filings · Debt collection
Same-product relief peers
Nearest relief peer: Transworld Systems Inc (0% relief)
Collections USA, Inc. closes 0% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Collections USA, Inc.'s 193 filings include narrative text
44.6% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Collections USA, Inc. complaint mix by product
- Debt collection 161 83.4% – 0% relief
- Credit reporting 22 11.4% – 0% relief
- Credit reporting, 10 5.2% – 0% relief
How Collections USA, Inc.'s 193 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 161 |
| Credit reporting or other personal consumer reports | 22 |
| Credit reporting, credit repair services, or other personal consumer reports | 10 |
Concentrated filing states for Collections USA, Inc.
Top states by attributed CFPB complaint volume for this company
- Leading state
- AZ
- 63.7% of this company's filings
Collections USA, Inc. rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 24
- +1100% vs 2014
Top States
| State | Complaints |
|---|---|
| AZ | 123 |
| GA | 29 |
| CA | 11 |
| SC | 7 |
| TX | 5 |
| MO | 2 |
| LA | 2 |
| NC | 2 |
| HI | 2 |
| WV | 1 |
| TN | 1 |
| KY | 1 |
| NJ | 1 |
| AR | 1 |
| AE | 1 |
| MA | 1 |
| NV | 1 |
| IN | 1 |
| PA | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Attempts to collect debt not owed | 56 |
| Written notification about debt | 47 |
| False statements or representation | 23 |
| Incorrect information on your report | 17 |
| Took or threatened to take negative or legal action | 16 |
| Problem with a company's investigation into an existing problem | 7 |
| Cont'd attempts collect debt not owed | 7 |
| Disclosure verification of debt | 6 |
| Improper use of your report | 4 |
| Problem with a credit reporting company's investigation into an existing problem | 3 |
| Electronic communications | 3 |
| Communication tactics | 1 |
| Taking/threatening an illegal action | 1 |
| Threatened to contact someone or share information improperly | 1 |
| Unexpected or other fees | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2014 | 2 | 100% |
| 2015 | 6 | 100% |
| 2016 | 5 | 100% |
| 2017 | 6 | 100% |
| 2018 | 6 | 100% |
| 2019 | 7 | 100% |
| 2020 | 2 | 100% |
| 2021 | 6 | 100% |
| 2022 | 16 | 87.5% |
| 2023 | 20 | 100% |
| 2024 | 35 | 91.4% |
| 2025 | 58 | 94.8% |
| 2026 | 24 | 100% |
Source: CFPB Consumer Complaint Database
Collections USA, Inc. filings cluster in one product
Collections USA, Inc.'s 193 logged complaints stay concentrated: only 19 states show a filing. 44.6% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2014 through 2026-06-23.
Collections USA, Inc. answers 95.9% of complaints inside the CFPB's tracked window and closes 98.4% with a written explanation. 0% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Debt collection" draws the most filings, most often for "Attempts to collect debt not owed."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Collections USA, Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Collections USA, Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 193.
- Lewis, McDonnell & Associates Δ 0 complaints · 0% relief 193complaints
- American Financial Resources, Inc. Δ 1 complaints · 2.6% relief 192complaints
- Law Offices of Robert J. Colclough, III Δ 1 complaints · 10.4% relief 192complaints
- AC AutoPay LLC, Denver, CO Branch Δ 2 complaints · 0% relief 195complaints
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 95.9%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Collections USA, Inc. (95.9% timely; 0% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration