2026 data Public-data reference. official source

American Financial Resources, Inc.

160 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.

160 consumer complaints filed with the CFPB

This profile shows American Financial Resources, Inc.'s complaint history from CFPB public records. 160 consumers have filed complaints since 2012. The company has a 89.4% timely response rate and has provided relief in 2.5% of cases.

160
Total Complaints
89.4%
Timely Response
11.9%
Disputed
2.5%
Relief Provided
36
States Active
2012
Since

Total complaints

160

Filed since 2012

Timely response

89.4%

CFPB-tracked response window

Relief rate

2.5%

Closed with monetary or non-monetary relief

Timely response rate 89.4%
Federal benchmark

CFPB benchmark: response within 15 calendar days of filing.

Relief rate 2.5%
Industry median

Share closed with monetary or non-monetary relief.

American Financial Resources, Inc. complaint mix by product

Total complaints: 160

American Financial Resources, Inc. complaint mix by product Horizontal strip chart. Width of each segment is proportional to that category's share of the 160 total complaints. Trend arrow shows rolling 12-month direction. Inline badge shows resolution rate (% closed with relief). Mortgage: 149 complaints (93.1%), resolution 2.7% Mortgage 93.1% Credit reporting: 4 complaints (2.5%), resolution 0.0% Credit reporting,: 3 complaints (1.9%), resolution 0.0% Bank account: 2 complaints (1.3%), resolution 0.0% Debt collection: 1 complaints (0.6%), resolution 0.0% Checking or: 1 complaints (0.6%), resolution 0.0%
  • Mortgage 149 93.1% 3% relief
  • Credit reporting 4 2.5% 0% relief
  • Credit reporting, 3 1.9% 0% relief
  • Bank account 2 1.3% 0% relief
  • Debt collection 1 0.6% 0% relief
  • Checking or 1 0.6% 0% relief

How American Financial Resources, Inc.'s 160 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.

Complaints by Product

Product Complaints
Mortgage 149
Credit reporting or other personal consumer reports 4
Credit reporting, credit repair services, or other personal consumer reports 3
Bank account or service 2
Debt collection 1
Checking or savings account 1

Top States

State Complaints
FL 16
CA 14
NY 10
GA 10
OH 8
AZ 8
PA 8
WA 7
MI 6
NJ 6
TX 6
NC 6
MO 4
IN 4
LA 4
MD 3
CO 3
IL 3
WI 3
MA 3

Top Issues

Issue Complaints
Loan servicing, payments, escrow account 42
Trouble during payment process 35
Application, originator, mortgage broker 25
Struggling to pay mortgage 9
Settlement process and costs 9
Applying for a mortgage or refinancing an existing mortgage 8
Closing on a mortgage 7
Loan modification,collection,foreclosure 7
Incorrect information on your report 6
Credit decision / Underwriting 5
Problem with a credit reporting company's investigation into an existing problem 2
Account opening, closing, or management 2
Communication tactics 1
Problem with fraud alerts or security freezes 1
Managing an account 1

Yearly Trend

Year Complaints Timely
2012 3 100%
2013 9 100%
2014 19 78.9%
2015 27 85.2%
2016 25 88%
2017 18 94.4%
2018 10 90%
2019 12 100%
2020 7 100%
2021 7 100%
2022 7 100%
2023 1 100%
2024 4 100%
2025 8 50%
2026 3 100%

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the CFPB Record Shows About American Financial Resources, Inc.

American Financial Resources, Inc. has accumulated 160 consumer complaints in the CFPB public database, with filings active across 36 U.S. states. Of those submissions, 56 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2012, and the most recent logged activity is 2026-02-06, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, American Financial Resources, Inc. reports a 89.4% timely-response rate and has closed 93.8% of cases with a written explanation to the consumer. 2.5% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 11.9% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Mortgage", and the single most common underlying issue is "Loan servicing, payments, escrow account".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating American Financial Resources, Inc.: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.

Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.

Frequently Asked Questions

How many CFPB complaints does American Financial Resources, Inc. have?

American Financial Resources, Inc. has received 160 consumer complaints filed with the Consumer Financial Protection Bureau.

Does American Financial Resources, Inc. respond to complaints on time?

American Financial Resources, Inc. has a 89.4% timely response rate to CFPB complaints.

What is the most common complaint about American Financial Resources, Inc.?

The most common issue reported against American Financial Resources, Inc. is "Loan servicing, payments, escrow account" in the "Mortgage" product category.

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