CFPB · Single-product concentration
American Financial Resources, Inc.
192 CFPB complaints · 95.3% in "Mortgage" · top issue Trouble during payment process.
American Financial Resources, Inc.: 95.3% of 192 CFPB complaints sit in "Mortgage". Timely 90.1% · relief 2.6%. Allegations, not findings.
- Single-product concentration
- +100% filings 2012 to 2026
CFPB relief outcome brief
CCDB company american-financial-resources-inc
2.6% relief · 90.1% timely · 192 filings · Mortgage
Same-product relief peers
Nearest relief peer: Broker Solutions, Inc. (2.5% relief)
American Financial Resources, Inc. closes 2.6% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of American Financial Resources, Inc.'s 192 filings include narrative text
45.8% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
American Financial Resources, Inc. complaint mix by product
- Mortgage 183 95.3% – 3% relief
- Credit reporting, 4 2.1% – 0% relief
- Bank account 2 1.0% – 0% relief
- Checking or 1 0.5% – 0% relief
- Credit reporting 1 0.5% – 0% relief
- Debt collection 1 0.5% – 0% relief
How American Financial Resources, Inc.'s 192 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 183 |
| Credit reporting, credit repair services, or other personal consumer reports | 4 |
| Bank account or service | 2 |
| Checking or savings account | 1 |
| Credit reporting or other personal consumer reports | 1 |
| Debt collection | 1 |
Where American Financial Resources, Inc. complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- CA
- 10.4% of this company's filings
American Financial Resources, Inc. rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 6
- +100% vs 2012
Top States
| State | Complaints |
|---|---|
| CA | 20 |
| FL | 17 |
| AZ | 13 |
| WA | 13 |
| TX | 11 |
| GA | 10 |
| OH | 8 |
| PA | 8 |
| IN | 7 |
| NJ | 7 |
| NY | 7 |
| MI | 6 |
| NC | 6 |
| VA | 5 |
| MD | 4 |
| SC | 4 |
| MO | 4 |
| IL | 4 |
| LA | 4 |
| MA | 3 |
Top Issues
| Issue | Complaints |
|---|---|
| Trouble during payment process | 50 |
| Loan servicing, payments, escrow account | 44 |
| Application, originator, mortgage broker | 27 |
| Struggling to pay mortgage | 12 |
| Closing on a mortgage | 12 |
| Applying for a mortgage or refinancing an existing mortgage | 11 |
| Settlement process and costs | 11 |
| Loan modification,collection,foreclosure | 8 |
| Credit decision / Underwriting | 6 |
| Incorrect information on your report | 4 |
| Account opening, closing, or management | 2 |
| Problem with a credit reporting company's investigation into an existing problem | 2 |
| Managing an account | 1 |
| Communication tactics | 1 |
| Problem with fraud alerts or security freezes | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 3 | 100% |
| 2013 | 9 | 100% |
| 2014 | 19 | 78.9% |
| 2015 | 29 | 79.3% |
| 2016 | 30 | 86.7% |
| 2017 | 22 | 90.9% |
| 2018 | 14 | 92.9% |
| 2019 | 15 | 100% |
| 2020 | 12 | 100% |
| 2021 | 10 | 100% |
| 2022 | 9 | 100% |
| 2023 | 2 | 50% |
| 2024 | 5 | 100% |
| 2025 | 7 | 85.7% |
| 2026 | 6 | 100% |
Source: CFPB Consumer Complaint Database
American Financial Resources, Inc. filings cluster in one product
American Financial Resources, Inc.'s 192 logged complaints stay concentrated: only 37 states show a filing. 45.8% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2012 through 2026-06-25.
American Financial Resources, Inc. answers 90.1% of complaints inside the CFPB's tracked window and closes 95.3% with a written explanation. 2.6% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Trouble during payment process."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about American Financial Resources, Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for American Financial Resources, Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 192.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 90.1%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for American Financial Resources, Inc. (90.1% timely; 2.6% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration