CFPB · Narrative-heavy record
Cash Link USA, LLC
34 CFPB complaints · 73.5% with narratives · top issue Written notification about debt.
Cash Link USA, LLC: 73.5% of 34 filings include consumer narratives. Timely 97.1% · relief 2.9% · top product Debt collection. Allegations, not findings.
- Narrative-heavy record
- +100% filings 2017 to 2026
CFPB relief outcome brief
CCDB company cash-link-usa-llc
2.9% relief · 97.1% timely · 34 filings · Debt collection
Same-product relief peers
Nearest relief peer: Professional Recovery Management (2.9% relief)
Cash Link USA, LLC closes 2.9% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Cash Link USA, LLC's 34 filings include narrative text
73.5% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Cash Link USA, LLC complaint mix by product
- Debt collection 19 55.9% – 0% relief
- Payday loan, 8 23.5% – 0% relief
- Payday loan, 7 20.6% – 14% relief
How Cash Link USA, LLC's 34 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 19 |
| Payday loan, title loan, personal loan, or advance loan | 8 |
| Payday loan, title loan, or personal loan | 7 |
Concentrated filing states for Cash Link USA, LLC
Top states by attributed CFPB complaint volume for this company
- Leading state
- TX
- 47.1% of this company's filings
Cash Link USA, LLC rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 2
- +100% vs 2017
Top States
| State | Complaints |
|---|---|
| TX | 16 |
| WI | 7 |
| MO | 6 |
| KS | 3 |
| GA | 2 |
Top Issues
| Issue | Complaints |
|---|---|
| Written notification about debt | 5 |
| Attempts to collect debt not owed | 4 |
| Took or threatened to take negative or legal action | 4 |
| False statements or representation | 3 |
| Problem with the payoff process at the end of the loan | 3 |
| Improper use of your report | 2 |
| Charged fees or interest you didn't expect | 2 |
| Struggling to pay your loan | 2 |
| Communication tactics | 1 |
| Loan payment wasn't credited to your account | 1 |
| Received a loan you didn't apply for | 1 |
| Getting the loan | 1 |
| Electronic communications | 1 |
| Was approved for a loan, but didn't receive the money | 1 |
| Can't stop withdrawals from your bank account | 1 |
| Threatened to contact someone or share information improperly | 1 |
| Problem when making payments | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2017 | 1 | 100% |
| 2019 | 1 | 100% |
| 2020 | 2 | 100% |
| 2021 | 3 | 100% |
| 2022 | 6 | 100% |
| 2023 | 4 | 100% |
| 2024 | 7 | 100% |
| 2025 | 8 | 87.5% |
| 2026 | 2 | 100% |
Source: CFPB Consumer Complaint Database
Cash Link USA, LLC's narrative-rich complaint ledger
Cash Link USA, LLC's 34 logged complaints stay concentrated: only 5 states show a filing. 73.5% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2017 through 2026-05-01.
Cash Link USA, LLC answers 97.1% of complaints inside the CFPB's tracked window and closes 97.1% with a written explanation. 2.9% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Debt collection" draws the most filings, most often for "Written notification about debt."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Cash Link USA, LLC.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Cash Link USA, LLC: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 34.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 97.1%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Cash Link USA, LLC (97.1% timely; 2.9% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Narrative-heavy record