2026 data Public-data reference. official source

Cash Link USA, LLC

27 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.

27 consumer complaints filed with the CFPB

This profile shows Cash Link USA, LLC's complaint history from CFPB public records. 27 consumers have filed complaints since 2017. The company has a 96.3% timely response rate and has provided relief in 3.7% of cases.

27
Total Complaints
96.3%
Timely Response
0%
Disputed
3.7%
Relief Provided
5
States Active
2017
Since

Total complaints

27

Filed since 2017

Timely response

96.3%

CFPB-tracked response window

Relief rate

3.7%

Closed with monetary or non-monetary relief

Timely response rate 96.3%
Federal benchmark

CFPB benchmark: response within 15 calendar days of filing.

Relief rate 3.7%
Industry median

Share closed with monetary or non-monetary relief.

Cash Link USA, LLC complaint mix by product

Total complaints: 27

Cash Link USA, LLC complaint mix by product Horizontal strip chart. Width of each segment is proportional to that category's share of the 27 total complaints. Trend arrow shows rolling 12-month direction. Inline badge shows resolution rate (% closed with relief). Debt collection: 17 complaints (63.0%), resolution 0.0% Debt collection 63.0% Payday loan,: 5 complaints (18.5%), resolution 0.0% Payday loan, 18.5% Payday loan,: 5 complaints (18.5%), resolution 20.0% Payday loan, 18.5%
  • Debt collection 17 63.0% 0% relief
  • Payday loan, 5 18.5% 0% relief
  • Payday loan, 5 18.5% 20% relief

How Cash Link USA, LLC's 27 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.

Complaints by Product

Product Complaints
Debt collection 17
Payday loan, title loan, personal loan, or advance loan 5
Payday loan, title loan, or personal loan 5

Top States

State Complaints
TX 14
MO 5
WI 4
GA 2
KS 2

Top Issues

Issue Complaints
Attempts to collect debt not owed 4
Took or threatened to take negative or legal action 4
Written notification about debt 4
False statements or representation 3
Improper use of your report 2
Struggling to pay your loan 2
Charged fees or interest you didn't expect 1
Received a loan you didn't apply for 1
Electronic communications 1
Problem with the payoff process at the end of the loan 1
Problem when making payments 1
Getting the loan 1
Loan payment wasn't credited to your account 1
Threatened to contact someone or share information improperly 1

Yearly Trend

Year Complaints Timely
2017 1 100%
2020 1 100%
2021 3 100%
2022 6 100%
2023 3 100%
2024 6 100%
2025 6 83.3%
2026 1 100%

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the CFPB Record Shows About Cash Link USA, LLC

Cash Link USA, LLC has accumulated 27 consumer complaints in the CFPB public database, with filings active across 5 U.S. states. Of those submissions, 19 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2017, and the most recent logged activity is 2026-01-12, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, Cash Link USA, LLC reports a 96.3% timely-response rate and has closed 96.3% of cases with a written explanation to the consumer. 3.7% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Debt collection", and the single most common underlying issue is "Attempts to collect debt not owed".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating Cash Link USA, LLC: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.

Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.

Frequently Asked Questions

How many CFPB complaints does Cash Link USA, LLC have?

Cash Link USA, LLC has received 27 consumer complaints filed with the Consumer Financial Protection Bureau.

Does Cash Link USA, LLC respond to complaints on time?

Cash Link USA, LLC has a 96.3% timely response rate to CFPB complaints.

What is the most common complaint about Cash Link USA, LLC?

The most common issue reported against Cash Link USA, LLC is "Attempts to collect debt not owed" in the "Debt collection" product category.

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