Capitol Credit Services, Inc
15 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Capitol Credit Services, Inc complaint mix by product
- Credit card 7 46.7% – 0% relief
- Debt collection 3 20.0% – 67% relief
- Credit reporting, 2 13.3% – 0% relief
- Checking or 2 13.3% – 0% relief
- Money transfer, 1 6.7% – 0% relief
How Capitol Credit Services, Inc's 15 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Credit card or prepaid card | 7 |
| Debt collection | 3 |
| Credit reporting, credit repair services, or other personal consumer reports | 2 |
| Checking or savings account | 2 |
| Money transfer, virtual currency, or money service | 1 |
Top States
| State | Complaints |
|---|---|
| IL | 3 |
| DE | 2 |
| NY | 2 |
| MO | 2 |
| OR | 1 |
| GA | 1 |
| WA | 1 |
| FL | 1 |
| CA | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Disclosure verification of debt | 2 |
| Getting a credit card | 2 |
| Trouble using your card | 2 |
| Struggling to pay your bill | 2 |
| Communication tactics | 1 |
| Improper use of your report | 1 |
| Unable to get your credit report or credit score | 1 |
| Fraud or scam | 1 |
| Other features, terms, or problems | 1 |
| Closing an account | 1 |
| Problem with a lender or other company charging your account | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 1 | 100% |
| 2014 | 1 | 100% |
| 2017 | 3 | 0% |
| 2018 | 1 | 0% |
| 2019 | 4 | 0% |
| 2020 | 3 | 0% |
| 2021 | 2 | 0% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Capitol Credit Services, Inc
Capitol Credit Services, Inc's 15 logged complaints stay concentrated: only 9 states show a filing on record. 46.7% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2013 through 2021-01-05.
Capitol Credit Services, Inc answers 13.3% of complaints inside the CFPB's tracked window and closes 0% with a written explanation. 13.3% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Credit card or prepaid card" draws the most filings, most often for "Disclosure verification of debt."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Capitol Credit Services, Inc.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Capitol Credit Services, Inc have?
15, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Capitol Credit Services, Inc respond to complaints on time?
13.3% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Capitol Credit Services, Inc?
"Disclosure verification of debt", filed under the "Credit card or prepaid card" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.