CFPB · Narrative-heavy record
Capitol Credit Services, Inc
15 CFPB complaints · 46.7% with narratives · top issue Disclosure verification of debt.
Capitol Credit Services, Inc: 46.7% of 15 filings include consumer narratives. Timely 13.3% · relief 13.3% · top product Credit card or prepaid card. Allegations, not findings.
- Narrative-heavy record
- +100% filings 2013 to 2021
CFPB relief outcome brief
CCDB company capitol-credit-services-inc
13.3% relief · 13.3% timely · 15 filings · Credit card or prepaid card
Same-product relief peers
Nearest relief peer: CARD Corporation (18% relief)
Capitol Credit Services, Inc closes 13.3% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Capitol Credit Services, Inc's 15 filings include narrative text
46.7% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Capitol Credit Services, Inc complaint mix by product
- Credit card 7 46.7% – 0% relief
- Debt collection 3 20.0% – 67% relief
- Credit reporting, 2 13.3% – 0% relief
- Checking or 2 13.3% – 0% relief
- Money transfer, 1 6.7% – 0% relief
How Capitol Credit Services, Inc's 15 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Credit card or prepaid card | 7 |
| Debt collection | 3 |
| Credit reporting, credit repair services, or other personal consumer reports | 2 |
| Checking or savings account | 2 |
| Money transfer, virtual currency, or money service | 1 |
Where Capitol Credit Services, Inc complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- IL
- 20% of this company's filings
Capitol Credit Services, Inc rising annual filings
Annual filing volume from the CFPB public database
- 2021
- 2
- +100% vs 2013
Top States
| State | Complaints |
|---|---|
| IL | 3 |
| DE | 2 |
| NY | 2 |
| MO | 2 |
| OR | 1 |
| GA | 1 |
| WA | 1 |
| FL | 1 |
| CA | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Disclosure verification of debt | 2 |
| Getting a credit card | 2 |
| Trouble using your card | 2 |
| Struggling to pay your bill | 2 |
| Communication tactics | 1 |
| Improper use of your report | 1 |
| Unable to get your credit report or credit score | 1 |
| Fraud or scam | 1 |
| Other features, terms, or problems | 1 |
| Closing an account | 1 |
| Problem with a lender or other company charging your account | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 1 | 100% |
| 2014 | 1 | 100% |
| 2017 | 3 | 0% |
| 2018 | 1 | 0% |
| 2019 | 4 | 0% |
| 2020 | 3 | 0% |
| 2021 | 2 | 0% |
Source: CFPB Consumer Complaint Database
Capitol Credit Services, Inc's narrative-rich complaint ledger
Capitol Credit Services, Inc's 15 logged complaints stay concentrated: only 9 states show a filing. 46.7% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2013 through 2021-01-05.
Capitol Credit Services, Inc answers 13.3% of complaints inside the CFPB's tracked window and closes 0% with a written explanation. 13.3% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Credit card or prepaid card" draws the most filings, most often for "Disclosure verification of debt."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Capitol Credit Services, Inc.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Capitol Credit Services, Inc: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 15.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 13.3%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Capitol Credit Services, Inc (13.3% timely; 13.3% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Narrative-heavy record