2026 data Public-data reference Official source

The Outsource Group, Inc

1.3K consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.

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1.3K
Total Complaints
99.9%
Timely Response
0%
Disputed
0.2%
Relief Provided
46
States Active
2018
Since

Data updated June 2026

Timely response rate 99.9%
Federal benchmark

CFPB benchmark: response within 15 calendar days of filing.

Relief rate 0.2%
Industry median

Share closed with monetary or non-monetary relief.

The Outsource Group, Inc complaint mix by product

Total complaints: 1.3K

The Outsource Group, Inc complaint mix by product Horizontal strip chart. Width of each segment is proportional to that category's share of the 1.3K total complaints. Trend arrow shows rolling 12-month direction. Inline badge shows resolution rate (% closed with relief). Debt collection: 1,181 complaints (89.9%), resolution 0.2% Debt collection 89.9% Credit reporting,: 120 complaints (9.1%), resolution 0.0% Credit reporting, 9.1% Credit reporting: 7 complaints (0.5%), resolution 0.0% Debt or: 3 complaints (0.2%), resolution 0.0% Checking or: 2 complaints (0.2%), resolution 0.0% Credit card: 1 complaints (0.1%), resolution 0.0%
  • Debt collection 1K 89.9% – 0% relief
  • Credit reporting, 120 9.1% – 0% relief
  • Credit reporting 7 0.5% – 0% relief
  • Debt or 3 0.2% – 0% relief
  • Checking or 2 0.2% – 0% relief
  • Credit card 1 0.1% – 0% relief

How The Outsource Group, Inc's 1.3K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.

Complaints by Product

Product Complaints
Debt collection 1.2K
Credit reporting, credit repair services, or other personal consumer reports 120
Credit reporting or other personal consumer reports 7
Debt or credit management 3
Checking or savings account 2
Credit card or prepaid card 1

Top States

State Complaints
TX 222
FL 212
NC 147
CA 92
SC 81
GA 60
VA 58
MO 52
CO 36
TN 33
IL 32
MD 27
NM 26
AL 26
AZ 24
OH 24
NV 17
UT 16
KS 14
OK 11

Top Issues

Issue Complaints
Attempts to collect debt not owed 533
Written notification about debt 306
Communication tactics 145
False statements or representation 117
Incorrect information on your report 78
Took or threatened to take negative or legal action 61
Problem with a credit reporting company's investigation into an existing problem 36
Threatened to contact someone or share information improperly 16
Improper use of your report 10
Problem with customer service 3
Electronic communications 3
Credit monitoring or identity theft protection services 3
Opening an account 1
Problem with a company's investigation into an existing problem 1
Problem with a lender or other company charging your account 1

Yearly Trend

Year Complaints Timely
2018 220 100%
2019 243 100%
2020 140 99.3%
2021 185 100%
2022 177 100%
2023 92 100%
2024 87 100%
2025 118 100%
2026 52 100%

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the CFPB Record Shows About The Outsource Group, Inc

The Outsource Group, Inc's 1,314 logged complaints reach a nationwide footprint - 46 states have at least one filing on record. 51.8% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2018 through 2026-06-17.

The Outsource Group, Inc answers 99.9% of complaints inside the CFPB's tracked window and closes 99.6% with a written explanation. 0.2% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Debt collection" draws the most filings, most often for "Attempts to collect debt not owed."

A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about The Outsource Group, Inc.

Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.

Frequently Asked Questions

How many CFPB complaints does The Outsource Group, Inc have?

1,314, per the CFPB's public complaint count for this company (see the full breakdown above).

Does The Outsource Group, Inc respond to complaints on time?

99.9% of the time, measured against the CFPB's 15-calendar-day response window.

What is the most common complaint about The Outsource Group, Inc?

"Attempts to collect debt not owed", filed under the "Debt collection" category - see the issues and products tables above for the full ranking.

Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.