CFPB · Faster timely-response band
The Outsource Group, Inc
1.3K CFPB complaints · 99.9% timely (fast band) · top issue Attempts to collect debt not owed.
The Outsource Group, Inc answers 99.9% on time (upper third) across 1.3K filings. Relief 0.2% · top product Debt collection. Allegations, not findings.
- Faster timely-response band
- -76.4% filings 2018 to 2026
CFPB relief outcome brief
CCDB company the-outsource-group-inc
0.2% relief · 99.9% timely · 1.3K filings · Debt collection
Same-product relief peers
Nearest relief peer: NCB Management Services Inc. (0.2% relief)
The Outsource Group, Inc closes 0.2% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
The Outsource Group, Inc scores strongest on timely response (100/100 percentile-benchmarked) and weakest on relief provided (1/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
1 / 100 percentile-benchmarked
0.2% of complaints closed with relief to the consumer
Timely response
100 / 100 percentile-benchmarked
99.9% of complaints answered inside the CFPB 15-day window
Closed with explanation
99 / 100 percentile-benchmarked
99.6% of complaints closed with an explanation to the consumer
Most of The Outsource Group, Inc's 1.3K filings include narrative text
51.8% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
The Outsource Group, Inc complaint mix by product
- Debt collection 1K 89.9% – 0% relief
- Credit reporting, 120 9.1% – 0% relief
- Credit reporting 7 0.5% – 0% relief
- Debt or 3 0.2% – 0% relief
- Checking or 2 0.2% – 0% relief
- Credit card 1 0.1% – 0% relief
Lighter-volume mix: how The Outsource Group, Inc's 1.3K complaints split across CFPB product categories. Resolution badge = % closed with relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 1.2K |
| Credit reporting, credit repair services, or other personal consumer reports | 120 |
| Credit reporting or other personal consumer reports | 7 |
| Debt or credit management | 3 |
| Checking or savings account | 2 |
| Credit card or prepaid card | 1 |
Nationwide filing states for The Outsource Group, Inc
Top states by attributed volume, lighter-filing company
- Leading state
- TX
- 16.9% of this company's filings
The Outsource Group, Inc falling annual filings
Annual filing volume from the CFPB public database
- 2026
- 52
- -76.4% vs 2018
Volume vs. relief
Where The Outsource Group, Inc sits on volume vs. relief
Among the 342 companies large enough to be indexed on PlainComplaint, The Outsource Group, Inc files more complaint volume than 15% of them, and closes complaints with relief more often than 23% of them, placing it in the quadrant for lower volume, below-average relief. Complaint volume and relief rate are independent figures: a high-volume company can still resolve most complaints, and a low-volume one can resolve few.
Total complaints: 1,314 · Closed with relief: 0.2%
Top States
| State | Complaints |
|---|---|
| TX | 222 |
| FL | 212 |
| NC | 147 |
| CA | 92 |
| SC | 81 |
| GA | 60 |
| VA | 58 |
| MO | 52 |
| CO | 36 |
| TN | 33 |
| IL | 32 |
| MD | 27 |
| NM | 26 |
| AL | 26 |
| AZ | 24 |
| OH | 24 |
| NV | 17 |
| UT | 16 |
| KS | 14 |
| OK | 11 |
Top Issues
| Issue | Complaints |
|---|---|
| Attempts to collect debt not owed | 533 |
| Written notification about debt | 306 |
| Communication tactics | 145 |
| False statements or representation | 117 |
| Incorrect information on your report | 78 |
| Took or threatened to take negative or legal action | 61 |
| Problem with a credit reporting company's investigation into an existing problem | 36 |
| Threatened to contact someone or share information improperly | 16 |
| Improper use of your report | 10 |
| Problem with customer service | 3 |
| Electronic communications | 3 |
| Credit monitoring or identity theft protection services | 3 |
| Opening an account | 1 |
| Problem with a company's investigation into an existing problem | 1 |
| Problem with a lender or other company charging your account | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2018 | 220 | 100% |
| 2019 | 243 | 100% |
| 2020 | 140 | 99.3% |
| 2021 | 185 | 100% |
| 2022 | 177 | 100% |
| 2023 | 92 | 100% |
| 2024 | 87 | 100% |
| 2025 | 118 | 100% |
| 2026 | 52 | 100% |
Source: CFPB Consumer Complaint Database
The Outsource Group, Inc in the faster-timely third
The Outsource Group, Inc's 1,314 logged complaints reach a nationwide footprint - 46 states have at least one filing. 51.8% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2018 through 2026-06-17. Timely response 99.9% sits in the upper third of the corpus.
The Outsource Group, Inc answers 99.9% of complaints inside the CFPB's tracked window (timely band: fast) and closes 0.2% with relief; 99.6% close with a written explanation. Consumers disputed 0% of responses after the company replied. Top product "Debt collection" · top issue "Attempts to collect debt not owed."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about The Outsource Group, Inc.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for The Outsource Group, Inc: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 1.3K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 99.9%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for The Outsource Group, Inc (#290 of 342; 99.9% timely; 0.2% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Faster timely-response band