Total complaints
16
Filed since 2014
2026 data Public-data reference. official source
Automotive Services Finance, Inc.
16 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
16 consumer complaints filed with the CFPB
This profile shows Automotive Services Finance, Inc.'s complaint history from CFPB public records. 16 consumers have filed complaints since 2014. The company has a 81.3% timely response rate and has provided relief in 31.3% of cases.
16
Total Complaints
81.3%
Timely Response
0%
Disputed
31.3%
Relief Provided
7
States Active
2014
Since
Timely response
81.3%
CFPB-tracked response window
Relief rate
31.3%
Closed with monetary or non-monetary relief
Timely response rate 81.3%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 31.3%
Industry median
Share closed with monetary or non-monetary relief.
Automotive Services Finance, Inc. complaint mix by product
- Debt collection 5 31.3% – 40% relief
- Credit reporting, 5 31.3% – 40% relief
- Consumer Loan 3 18.8% – 33% relief
- Vehicle loan 2 12.5% – 0% relief
- Credit reporting 1 6.3% – 0% relief
How Automotive Services Finance, Inc.'s 16 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 5 |
| Credit reporting, credit repair services, or other personal consumer reports | 5 |
| Consumer Loan | 3 |
| Vehicle loan or lease | 2 |
| Credit reporting or other personal consumer reports | 1 |
Top States
| State | Complaints |
|---|---|
| VA | 7 |
| GA | 3 |
| AE | 1 |
| KY | 1 |
| MD | 1 |
| NC | 1 |
| CA | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Incorrect information on your report | 4 |
| Improper use of your report | 2 |
| Attempts to collect debt not owed | 2 |
| Managing the loan or lease | 2 |
| False statements or representation | 1 |
| Problem with a credit reporting company's investigation into an existing problem | 1 |
| Getting a loan or lease | 1 |
| Disclosure verification of debt | 1 |
| Taking out the loan or lease | 1 |
| Communication tactics | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2014 | 1 | 0% |
| 2016 | 2 | 100% |
| 2017 | 3 | 100% |
| 2018 | 2 | 100% |
| 2019 | 4 | 75% |
| 2022 | 2 | 50% |
| 2024 | 1 | 100% |
| 2025 | 1 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Automotive Services Finance, Inc.
Automotive Services Finance, Inc. has accumulated 16 consumer complaints in the CFPB public database, with filings active across 7 U.S. states. Of those submissions, 8 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2014, and the most recent logged activity is 2025-10-21, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, Automotive Services Finance, Inc. reports a 81.3% timely-response rate and has closed 68.8% of cases with a written explanation to the consumer. 31.3% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Debt collection", and the single most common underlying issue is "Incorrect information on your report".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating Automotive Services Finance, Inc.: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Automotive Services Finance, Inc. have?
Automotive Services Finance, Inc. has received 16 consumer complaints filed with the Consumer Financial Protection Bureau.
Does Automotive Services Finance, Inc. respond to complaints on time?
Automotive Services Finance, Inc. has a 81.3% timely response rate to CFPB complaints.
What is the most common complaint about Automotive Services Finance, Inc.?
The most common issue reported against Automotive Services Finance, Inc. is "Incorrect information on your report" in the "Debt collection" product category.
Read our methodology — how this data is sourced, computed, and verified.
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