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Explore all 145.5K companies with CFPB consumer complaints

145,512 companies

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Company Complaints
writing XXXX XXXX instead : Wise contacted me on XX/XX/XXXX to ask which of these figures I wished to transfer 1
written 284
WRITTEN 1
Written Agreements and Amendments 1
written and verbal. 1
written and/or telecommunication.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,CITIBANK 1
written and/or telecommunication.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,Experian Information Solutions Inc.,CO,XXXXX,Servicemember,Consent provided,Web,2018-09-13,Closed with explanation,Yes,N/A,3018680 1
written and/or telecommunication.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,TRANSUNION INTERMEDIATE HOLDINGS 1
written authorization 2
written communication 1
written confirmation of the actions taken and a new copy of my credit report reflecting any changes. 1
written confirmation of this advise or a case number. 1
written confirmation that it will not reappear 3
written consent 19
written consent for these agencies to report my information 6
written consent forms 2
written consent to use my private property 3
written consent. 15 U.S.C. 1681c ( a ) ( 5 ) mandates that a consumer reporting agency must not include any adverse information older than seven years 3
written consent. 15 U.S.C. 1681c(a)(5) mandates that a consumer reporting agency must not include any adverse information older than seven years 4
written consumer consent 1
written contract 1
written correspondence ) 4. The specific database ( s ) 1
written disclosure of the method of verification 1
written disputes with documentation. 1
written explanation under Regulation E 1
written implied or otherwise is revoked 15 U.S.C. 3802 ( b ) ( c ) states that A Financial institution may not disclose nonpublic personal information to a non-affiliated third party unless the consumer is given an explanation of how the consumer can exercise that nondisclosure options '' ( furnisher of information to credit agencies ) Never informed of my rights to exercise my nondisclosure options. Not only that 15 USC 1681C ( a ) ( 5 ) states Except as authorized under subsection ( b ) no consumer reporting agency may make any consumer report containing any of the following items of information any other records of convictions of crime which antedates the report by more that seven years This account is an adverse item that are reporting again without my permission which is against the law 15 USC Code 1681s2 ( A ) ( 1 ). A states a person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate. 15 USC Code 1681e states Every consumer reporting shall maintain reasonable procedures designed to avoid violation of section 1681 b of this title XXXX 1
written in my hand 1
written instructions to do so. These actions have caused my family and I great deal of injury. 1
written notice of the results of that reinvestigation. 1
written notice or invoice. Somehow they also could not explain why I never received a security deposit back or why that did not pay towards the balance. And I also now see that the complex themselves not only has YET ANOTHER new management company but they have an entirely new name for the apartments. I do not know who to contact to get this account off my credit report as a negative mark. I do n't know if I have to take them to small claims to dispute it and show them pictures of the disgusting hallways and apartments and condemned buildings with broken locks and all this information.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,ProCollect 1
written notification of the correction to myself and my co-signer 1
written objection containing the information described at XXXX to the XXXX by XX/XX/XXXX. Visit XXXX for more information. 1
written off 4
written or by phone 1
written or oral affirmation 1
written or otherwise 13
written-off as a loss 1
WRJ Holdings, LLC 17
wrong 1
wrong addresses 3
Wrong balance listed 2
wrong balances 3
wrong compliance code 3
wrong dates 1
wrong dates open/ close. ] - * * Account Name * * : [ DEPT OF XXXX ] - * * Account Number * * : XXXX - * * Account date * * : [ XX/XX/XXXX ] - * * Description of Discrepancy * * : [ I never opened this account 1
wrong dates open/ close. ] - **Account Name** : [ XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX - **Account date ** : [ XX/XX/XXXX ] - **Description of Discrepancy** : [ I never opened this account 1
wrong dock or reference numbers ; wrong filed date 2
wrong personal information 1
wrong XXXX or not 1
wrong! But the most glaring omission was the fact that my {$60000.00} payment toward principal made in approximately XXXX or XXXX of XXXX ( after closing in XXXX of that year ) 2

What this index shows

This is the master index of every company that appears in the Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database, mirrored on PlainComplaint and grouped by institution so a single company page rolls up every complaint filed against that company across every product, state, and year since 2011. The CFPB began collecting consumer complaints when it was established under the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010 and has published them as a public dataset to give consumers, researchers, and journalists a window into how U.S. financial-services firms respond to customer concerns.

The default view is alphabetical by company name and paginated 50 companies per page. Use the sort controls to re-order by total complaint volume (highest first), timely-response percentage (best response track record first), or most recent complaint activity (companies with the freshest reports). Each row links to a dedicated company page showing year-over-year complaint trends, the top complaint products, complaint issues, top states by volume, and a year-by-year breakdown of complaint counts and response timeliness.

How to compare companies fairly

Raw complaint volume is a function of two things: how many customers the company serves, and how it handles those customers. A nationwide bank with tens of millions of accounts can show six-figure complaint counts simply because of its scale; a smaller regional lender with a few hundred complaints may actually have a higher per-customer complaint rate. The "Timely Response %" column shows the share of complaints the company answered within the CFPB's deadline — a stronger comparable metric across firms of different sizes. Pair it with the volume column to form a fuller picture, and dig into the company page for the breakdown by product so you can see whether issues are concentrated in a single line of business (for example, credit reporting) or spread across the entire firm.

Complaint records are consumer-submitted narratives. The CFPB does not adjudicate or verify the facts in each report before publishing; companies are given the opportunity to respond, dispute, or resolve. Many complaints are resolved with monetary or non-monetary relief. The strength of the dataset is in its scale — millions of records spanning every major U.S. consumer financial category — and its neutrality: it reports what consumers said, regardless of the company's perspective. Treat individual records accordingly, and lean on aggregate patterns (top issues, year-over-year trends, state distribution) when drawing conclusions.

What the dataset covers

The CFPB Consumer Complaint Database covers complaints against banks, credit-card issuers, mortgage servicers, debt collectors, payday lenders, student-loan servicers, money-transfer companies, prepaid-card issuers, credit bureaus, auto-finance lenders, and other financial products and services regulated by the agency. Complaints are categorized by product (the broad financial-services category) and sub-product, and again by issue (the specific consumer concern, e.g. "incorrect information on your report") and sub-issue. Year-by-year coverage runs from 2011 to present, with monthly refreshes published by the CFPB.

PlainComplaint refreshes from the agency's public release on a regular cadence and re-derives all aggregate counts, rankings, and trend lines on each refresh, so the page you're reading reflects the latest snapshot of the public database. See the methodology page for the full data pipeline, dedup rules, and the refresh schedule, or browse by other dimensions: issues, products, or states.