Total complaints
1
Filed since XXXX
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows written confirmation of this advise or a case number.'s complaint history from CFPB public records. 1 consumers have filed complaints since XXXX. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since XXXX
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How written confirmation of this advise or a case number.'s 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| per Federal policy | 1 |
| Issue | Complaints |
|---|---|
| MOHELA was unable to process information in a manner that would not have delayed my application when I challenged this assertion with my multi-year experience of not having missed a payment with any of the 8 other income verifications I have previously filed. The representative stated that the payment missed due to the XXXX forbearance would not count to PSLF | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
written confirmation of this advise or a case number. has accumulated 1 consumer complaint in the CFPB public database, with filings active across 0 U.S. states. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to XXXX, and the most recent logged activity is XXXX Call , giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, written confirmation of this advise or a case number. reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "per Federal policy", and the single most common underlying issue is "MOHELA was unable to process information in a manner that would not have delayed my application when I challenged this assertion with my multi-year experience of not having missed a payment with any of the 8 other income verifications I have previously filed. The representative stated that the payment missed due to the XXXX forbearance would not count to PSLF".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating written confirmation of this advise or a case number.: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
written confirmation of this advise or a case number. has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
written confirmation of this advise or a case number. has a 0% timely response rate to CFPB complaints.
The most common issue reported against written confirmation of this advise or a case number. is "MOHELA was unable to process information in a manner that would not have delayed my application when I challenged this assertion with my multi-year experience of not having missed a payment with any of the 8 other income verifications I have previously filed. The representative stated that the payment missed due to the XXXX forbearance would not count to PSLF" in the "per Federal policy" product category.
Read our methodology — how this data is sourced, computed, and verified.