Total complaints
1
Filed since 1 ye
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows written notice or invoice. Somehow they also could not explain why I never received a security deposit back or why that did not pay towards the balance. And I also now see that the complex themselves not only has YET ANOTHER new management company but they have an entirely new name for the apartments. I do not know who to contact to get this account off my credit report as a negative mark. I do n't know if I have to take them to small claims to dispute it and show them pictures of the disgusting hallways and apartments and condemned buildings with broken locks and all this information.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,ProCollect's complaint history from CFPB public records. 1 consumers have filed complaints since 1 ye. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since 1 ye
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How written notice or invoice. Somehow they also could not explain why I never received a security deposit back or why that did not pay towards the balance. And I also now see that the complex themselves not only has YET ANOTHER new management company but they have an entirely new name for the apartments. I do not know who to contact to get this account off my credit report as a negative mark. I do n't know if I have to take them to small claims to dispute it and show them pictures of the disgusting hallways and apartments and condemned buildings with broken locks and all this information.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,ProCollect's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| letter | 1 |
| State | Complaints |
|---|---|
| Inc.,MI,49024,,Consent provided,Web,2016-07-12,Closed with explanation,Yes,Yes,2005402 | 1 |
| Issue | Complaints |
|---|---|
| I assumed they let it go as they were wrong by not making my apartment XXXX livable and I could take them to court over it. So I contacted them after looking at my credit report and seeing that on XX/XX/XXXX they placed me with a collections agency regarding my past due money. When I contacted them I asked what besides my rent they were trying to claim I owed them | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
written notice or invoice. Somehow they also could not explain why I never received a security deposit back or why that did not pay towards the balance. And I also now see that the complex themselves not only has YET ANOTHER new management company but they have an entirely new name for the apartments. I do not know who to contact to get this account off my credit report as a negative mark. I do n't know if I have to take them to small claims to dispute it and show them pictures of the disgusting hallways and apartments and condemned buildings with broken locks and all this information.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,ProCollect has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 1 ye, and the most recent logged activity is 1 year lat, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, written notice or invoice. Somehow they also could not explain why I never received a security deposit back or why that did not pay towards the balance. And I also now see that the complex themselves not only has YET ANOTHER new management company but they have an entirely new name for the apartments. I do not know who to contact to get this account off my credit report as a negative mark. I do n't know if I have to take them to small claims to dispute it and show them pictures of the disgusting hallways and apartments and condemned buildings with broken locks and all this information.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,ProCollect reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "letter", and the single most common underlying issue is "I assumed they let it go as they were wrong by not making my apartment XXXX livable and I could take them to court over it. So I contacted them after looking at my credit report and seeing that on XX/XX/XXXX they placed me with a collections agency regarding my past due money. When I contacted them I asked what besides my rent they were trying to claim I owed them".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating written notice or invoice. Somehow they also could not explain why I never received a security deposit back or why that did not pay towards the balance. And I also now see that the complex themselves not only has YET ANOTHER new management company but they have an entirely new name for the apartments. I do not know who to contact to get this account off my credit report as a negative mark. I do n't know if I have to take them to small claims to dispute it and show them pictures of the disgusting hallways and apartments and condemned buildings with broken locks and all this information.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,ProCollect: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
Learn more about your rights and how to interpret complaint data.
Explore additional financial data about companies, lenders, and institutions on our partner portals.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
written notice or invoice. Somehow they also could not explain why I never received a security deposit back or why that did not pay towards the balance. And I also now see that the complex themselves not only has YET ANOTHER new management company but they have an entirely new name for the apartments. I do not know who to contact to get this account off my credit report as a negative mark. I do n't know if I have to take them to small claims to dispute it and show them pictures of the disgusting hallways and apartments and condemned buildings with broken locks and all this information.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,ProCollect has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
written notice or invoice. Somehow they also could not explain why I never received a security deposit back or why that did not pay towards the balance. And I also now see that the complex themselves not only has YET ANOTHER new management company but they have an entirely new name for the apartments. I do not know who to contact to get this account off my credit report as a negative mark. I do n't know if I have to take them to small claims to dispute it and show them pictures of the disgusting hallways and apartments and condemned buildings with broken locks and all this information.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,ProCollect has a 0% timely response rate to CFPB complaints.
The most common issue reported against written notice or invoice. Somehow they also could not explain why I never received a security deposit back or why that did not pay towards the balance. And I also now see that the complex themselves not only has YET ANOTHER new management company but they have an entirely new name for the apartments. I do not know who to contact to get this account off my credit report as a negative mark. I do n't know if I have to take them to small claims to dispute it and show them pictures of the disgusting hallways and apartments and condemned buildings with broken locks and all this information.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,ProCollect is "I assumed they let it go as they were wrong by not making my apartment XXXX livable and I could take them to court over it. So I contacted them after looking at my credit report and seeing that on XX/XX/XXXX they placed me with a collections agency regarding my past due money. When I contacted them I asked what besides my rent they were trying to claim I owed them" in the "letter" product category.
Read our methodology — how this data is sourced, computed, and verified.