Total complaints
1
Filed since In X
2026 data Public-data reference. official source
written or by phone
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows written or by phone's complaint history from CFPB public records. 1 consumers have filed complaints since In X. The company has a 0% timely response rate and has provided relief in 0% of cases.
1
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
1
States Active
In X
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
written or by phone complaint mix by product
- I logged 1 100.0% – 0% relief
How written or by phone's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| I logged onto my mortgage account to make an early payment and saw a banner stating the I could not submit a payment. I thought there may be a delay with my account updating to the new payment amount ( per the 2 | 1 |
Top States
| State | Complaints |
|---|---|
| from UWM stating that they were reviewing my account or that a hold would be placed on it preventing my payments from drafting | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| thinking that my payment would draft on XX/XX/XXXX. The next time I logged in around the XXXX or XXXX | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About written or by phone
written or by phone has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to In X, and the most recent logged activity is In XX/XX/X, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, written or by phone reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I logged onto my mortgage account to make an early payment and saw a banner stating the I could not submit a payment. I thought there may be a delay with my account updating to the new payment amount ( per the 2", and the single most common underlying issue is "thinking that my payment would draft on XX/XX/XXXX. The next time I logged in around the XXXX or XXXX".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating written or by phone: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does written or by phone have?
written or by phone has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
Does written or by phone respond to complaints on time?
written or by phone has a 0% timely response rate to CFPB complaints.
What is the most common complaint about written or by phone?
The most common issue reported against written or by phone is "thinking that my payment would draft on XX/XX/XXXX. The next time I logged in around the XXXX or XXXX" in the "I logged onto my mortgage account to make an early payment and saw a banner stating the I could not submit a payment. I thought there may be a delay with my account updating to the new payment amount ( per the 2" product category.
Read our methodology — how this data is sourced, computed, and verified.
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