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Explore all 145.5K companies with CFPB consumer complaints

145,512 companies

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Company Complaints
would never have been spent as the Pre-Approval was apparently invalid from the start! 1
would never verify that the card was in her possession when the charge was made! While the card was never lost or stolen on our trip to XXXX 1
would not get back with me 1
would not get this loan out of underwriting until early XXXX 1
would not have solved the problem. ) To date I have had no response to my email.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,CITIBANK 1
would not listen. She told us that the quote would be ready tomorrow. 1
would now be recalculated using the updated interest rate and that we'll receive a new payment schedule 1
would now process XXXX transactions on behalf of XXXX XXXX. Juno 's end users hold accounts with XXXX XXXX. '' ... this left me wondering 1
would only be at attentions therefore 1
would only decrease the original balance by {$7200.00} after XXXX months leaving a balance of {$4200.00} due to avoid deferred interest which most consumers dont have on hand ). ( 4 ) The deferred interest rate being applied of 28.99 % is significantly higher than any bank card interest rate. 1
would require defendants to pay {$100.00} million in consumer redress and a {$20.00} XXXX penalty. The order would also 1
would return my call within 48 to 72 hours. That callback never came. 1
would subject my government issued check to an extended hold. 1
would take 10 business days 1
would take the amount I owe and load it onto the end of the mortgage ( I don't care for this scenario 1
would the payments and removals not increase my score? When I started this journey 1
would then lead to the check getting mailed out. Thus 1
would they consider this debt valid. Nordstrom subsequently reported my account as delinquent to XXXX on XX/XX/ 1
would they? ) the Department of Education records receiving {$76000.00}. However the amounts for each of the Loans are different than Navient has recorded as being sent. Somehow 1
would voluntarily transfer the ownership of the property to the owner of your mortgage in exchange for a release from your mortgage loan and payments. This is often a good choice if you no longer want to stay in the home or you can no longer afford to stay in the home 1
would you approve the verification of income at {$24.00} an hour 1
would you be able to resume your payments? I said 1
would you do business with Freedom Mortgage?,Company has responded to the consumer and the CFPB and chooses not to provide a public response,Freedom Mortgage Company,WA,98383,Servicemember,Consent provided,Web,2019-03-20,Closed with explanation,Yes,N/A,3179655 1
would you like to speak with our client relations team? 1
would you rather have the car instead of XXXX XXXX.,,General Motors Financial Company 1
would you tell me how will you state your credit report 1
would/ should be a resounding NO. The only rate we received on this date was this one. 1
wouldn't fix my SSN. They gave me a fax number to send my identity documents 1
wouldn't I use my new 2
wouldn't the system think there was/is a balance and reflect as such. He again stated Vystar is aware they have an issue and this is one of the many reasons they were upgrading their website. He also acknowledged that Vystar has my accurate mailing address on file and could not explain why I was not receiving paper statements. 1
wouldnt give me info because I wasnt the primary on the account 1
wouldnt have to worry about refueling costs. ) Experian/XXXX agreed the cards were mine. End of conversationafter they said all they do is assimilate what creditors give them. Experian has been a riot. They send emails telling me to check my credit score 1
wouldnt have to worry about refueling costs. ) XXXX agreed the cards were mine. End of conversationafter they said all they do is assimilate what creditors give them. XXXX has been a riot. They send emails telling me to check my credit score 2
wouldnt know this. Its even more unbelievable that they would wait until three months after we first submitted paystubs for this job to ask about the deduction codes. Even more egregious 1
wow 1
wow in an exasperated tone. At one point 1
WOW! 1
Wow! What a marvel of modern capitalism 3
wracking up more fees and interests for me to pay more to them and have not send me any paper letters or explanations on anything of proof of anything at all. This bank also does not have any kind of online banking for these car leases and loans either. So I have been in a dark with them receiving information about my account only verbally over the phone or in their print out bills they send me in the mail. My account has always been in good standing. I need bank to fix their mistakes and release my title for car I paid off.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,CENTRAL BANCOMPANY 1
Wright & Lerch Attorneys At Law 10
write a letter 1
write and post a written response to the XXXX XXXX office. 1
Write in How do I request money order refund '' 1
write it off 1
write letters after letters calling 20 times ... for 5 months ..I get a different explanation each time 1
writing 3
writing it on a post-it note 1
writing samples 1
writing without explanation [ W ] e 've determined that you're responsible for the amount in question. '' On XX/XX/XXXX 1
writing XXXX reviews 1

What this index shows

This is the master index of every company that appears in the Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database, mirrored on PlainComplaint and grouped by institution so a single company page rolls up every complaint filed against that company across every product, state, and year since 2011. The CFPB began collecting consumer complaints when it was established under the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010 and has published them as a public dataset to give consumers, researchers, and journalists a window into how U.S. financial-services firms respond to customer concerns.

The default view is alphabetical by company name and paginated 50 companies per page. Use the sort controls to re-order by total complaint volume (highest first), timely-response percentage (best response track record first), or most recent complaint activity (companies with the freshest reports). Each row links to a dedicated company page showing year-over-year complaint trends, the top complaint products, complaint issues, top states by volume, and a year-by-year breakdown of complaint counts and response timeliness.

How to compare companies fairly

Raw complaint volume is a function of two things: how many customers the company serves, and how it handles those customers. A nationwide bank with tens of millions of accounts can show six-figure complaint counts simply because of its scale; a smaller regional lender with a few hundred complaints may actually have a higher per-customer complaint rate. The "Timely Response %" column shows the share of complaints the company answered within the CFPB's deadline — a stronger comparable metric across firms of different sizes. Pair it with the volume column to form a fuller picture, and dig into the company page for the breakdown by product so you can see whether issues are concentrated in a single line of business (for example, credit reporting) or spread across the entire firm.

Complaint records are consumer-submitted narratives. The CFPB does not adjudicate or verify the facts in each report before publishing; companies are given the opportunity to respond, dispute, or resolve. Many complaints are resolved with monetary or non-monetary relief. The strength of the dataset is in its scale — millions of records spanning every major U.S. consumer financial category — and its neutrality: it reports what consumers said, regardless of the company's perspective. Treat individual records accordingly, and lean on aggregate patterns (top issues, year-over-year trends, state distribution) when drawing conclusions.

What the dataset covers

The CFPB Consumer Complaint Database covers complaints against banks, credit-card issuers, mortgage servicers, debt collectors, payday lenders, student-loan servicers, money-transfer companies, prepaid-card issuers, credit bureaus, auto-finance lenders, and other financial products and services regulated by the agency. Complaints are categorized by product (the broad financial-services category) and sub-product, and again by issue (the specific consumer concern, e.g. "incorrect information on your report") and sub-issue. Year-by-year coverage runs from 2011 to present, with monthly refreshes published by the CFPB.

PlainComplaint refreshes from the agency's public release on a regular cadence and re-derives all aggregate counts, rankings, and trend lines on each refresh, so the page you're reading reflects the latest snapshot of the public database. See the methodology page for the full data pipeline, dedup rules, and the refresh schedule, or browse by other dimensions: issues, products, or states.