2026 data Public-data reference. official source

Companies: I

Companies starting with I that appear in the CFPB Consumer Complaint Database, sorted by total complaint volume.

25.6K companies starting with "I"

Showing 25.0K–25.0K of 25.6K

Company Complaints
it sounds like you are simply trying to rush me off the phone to get rid of me '' ( I am paraphrasing ) 1
it sounds to me like the gentleman on the line is saying that it is Suntrust 's policy to let anyone request any information about my account that they want ( as long as they know my name and address ) and they'll just place a charge on my account for that request. How can that be okay?,Company has responded to the consumer and the CFPB and chooses not to provide a public response,TRUIST FINANCIAL CORPORATION,NC,28115,,Consent provided,Web,2020-07-22,Closed with explanation,Yes,N/A,3757462 1
it spreads. Ive gone through 5 phones in 6 months 1
it stands that I am required to receive this 1099 and this debt is in fact income and reported inaccurately and in violation of the laws of Congress. 6
it started with 8 payments to be added to the subordinate loan 1
it started with a XXXX and I knew right away Bank of America had messed up. Bank of America is holding onto almost {$1400.00} that I want back with my missed interest accrual. I have spent hours upon hours trying to get my money back when the original representative at Bank of America on XX/XX/23 put in the wrong routing number 1
it stated I owed a total of {$4700.00} 1
it stated that I had three days to cancel the card. XXXX knew this and decided to get the money before I knew what was going on and before I chance to cancel the card. 1
it stated that if the Borrowers did not agree with the Rushmores loss mitigation decision 1
it states Shellpoint Mortgage Servicing is a debt collector. This letter is an attempt to collect a debt and any information obtained will be used for that purpose. '' ( see attached copy of the letter ) This is an attempt from XXXX to fraudulently collect a debt that is fraudulently created by XXXX based on their false claim that my house is not covered under any hazard insurance but I already have the insurance and it's not expired. 1
it states in the first sentence that a partial release may have been done 1
it states that The contract may be returned to the company at a pro-rated amount 1
it states that I may lose the property and all of my equity through foreclosure if I'm unable to make monthly payments. Furthermore 1
it states that my due date is now on the XXXX. I have not been aware of this change since the date I set up my recurring payments on the DUE DATE which was the XXXX at that time in XXXX. The system can not tell a consumer that their payment is due on a certain date EACH month if that is not true. Not only that 1
it states that my Mohela due date is not until XX/XX/XXXX. I called and spoke with Representative XXXX who stated that she was going to send me to an advance '' representative. The wait time is XXXX plus hours and currently the time is XXXX PM EST. My IDR Plan has been held up because of the lawsuit. I ended up speaking with an representative name XXXX and I asked her to Please correct this. I have screenshots that I can provide from last night XX/XX/XXXX 1
it states that the answers are incorrect 1
it still did not work. On XXXX 1
it still displays my old name XXXX. 1
it still does n't come close to adding up to my original payment and they told me the suspense account had a {$0.00} balance. This simple lack of communication had put my account delinquent and I have always made my payments on time. ( Please check history ). 1
it still doesnt explain why there was an over {$7200.00} shortage on my escrow. PLEASE HELP! They are doing nothing to get things back to normal and it is costing me time and money,Company has responded to the consumer and the CFPB and chooses not to provide a public response,LoanCare 1
it still had not changed 1
it still has continuously caused my credit scores to be dropped down. Those agents sounded like a group liars. 1
it still looks like it is being investigated 1
it still reduces my available balance 1
it still remains on my credit reports with these bureaus. 2
it still seems as if that was not urgent enough to meet the deadlines that we had throughout the loan. I was faced with homelessness each week because I had given up my lease thinking that I would be closing on my home. AND after I convinced my landlord to let me stay another 30 days 1
it still shows a balance due of {$28.00} for account XXXX 1
it still shows on my credit card. 1
it still would not sway my debt/income ratio enough to break anything. My growing impression through the whole thing was that the underwriter had taken some personal dislike to me and was trying to find some way to say no ( a suspicion I would find true later ). 1
it strongly indicated to me that my last submission was 1
it substantiates my claim of identity theft. 1
it suddenly reappears 1
it takes 30 days to verify in order for the debit card to work! So it 's a false advertisement because I can never make 10 purchase in 30 days to qualify for {$400.00} promotion. 1
it takes 4-5days to clear. Also 1
it takes a while to get an answer.,,AES/PHEAA,ID,834XX,Servicemember,Consent provided,Web,2021-03-31,Closed with explanation,Yes,N/A,4262301 1
it takes more than 2 months and I still do not get any response from Amex. When I tried to reach out to Amex again 1
it takes them several days to process to receive my money. Nonetheless 1
it takes up to 2 to 3 business days. The servicer 's recording in fact says payments take two business days. She advised the agent that it's not fair for consumer not to know exactly when their payment posts. He said he understood 1
it tells me my payment of {$0.00} will post on XX/XX/XXXX '' 1
it tells you to call a different number so that you don't have any type of communication with anybody or questioning anybody about the account or the transfer until it's actually completed these are the experince i have 1
it the deferral had been completed in a timely manner 1
it they upgrade on the XXXX of the month 1
it this letter was a new Projected Escrow Payments for the next 12 months This statement had our new mortgage payment of {$2700.00} would be started beginning XXXX. Included in this newest statement/letter was a surplus of funds in your escrow account for {$2400.00}. This letter had a refund check for this overpayment in the amount of {$2400.00}. 1
it to be investigated and corrected for all bureaus. The representative that I spoke to on XX/XX/XXXX 1
it took a little bit longer than I anticipated for me to acquire the necessary documents that SF 1
it took about XXXX minutes for XXXX XXXX to look over the BMO Bank N.A . documents I presented to him 1
it took almost 6 months for Citizens to receive a 3rd party valuation 1
it took almost 6 months for XXXX to receive a 3rd party valuation 1
it took an additional phone call and an extra hour to resolve the mystery. 1
it took at least that long or longer - and each escalation seemed designed to stretch out the timeframe for repayment. 1

About this letter-indexed view

This page lists every company beginning with the letter I that appears in the Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database. The CFPB has accepted consumer complaints since 2011 and publishes them as a public dataset so consumers, journalists, and researchers can study patterns across the financial services industry. PlainComplaint mirrors that database and groups it by company so a single company page rolls up every complaint filed against that institution across every product, state, and complaint year.

Companies on this page are listed by name by default. You can switch the sort to "Most Complaints" to surface the highest-volume institutions starting with this letter, "Timely Response" to find companies with the strongest response track record, or "Most Recent" to see who has had complaints filed most recently. Each row links to a dedicated company page with year-over-year trends, the top complaint products, the issue categories driving volume, and a state-level breakdown showing where the company's customer base is filing the most reports.

How to interpret these numbers

Total complaint counts reflect raw volume — they do not control for a company's customer base size, market share, or product mix. A large nationwide bank can show six-figure complaint counts simply because it serves tens of millions of customers. A smaller regional lender with a low complaint count may still have a higher per-customer complaint rate. To compare companies fairly, look at "Timely Response %" alongside total volume: this measures the share of complaints the company answered within the CFPB's deadline. A high timely rate combined with a low consumer-disputed rate is a stronger signal of customer-service quality than raw count alone.

A complaint in this database is not a finding of wrongdoing. The CFPB does not verify the facts of each complaint before publishing it; complaints are consumer-submitted narratives. Companies have the opportunity to respond, dispute, or resolve each complaint, and many are resolved with monetary or non-monetary relief. The strength of the dataset is its scale — millions of records spanning every major U.S. consumer finance category — and its neutrality: it reports what consumers said happened, regardless of the company's perspective.

What you'll find on each company page

Each company detail page derives every statistic from the live PlainComplaint database. You'll see the company's total complaint volume since 2011, the timely-response rate, the breakdown by financial product (mortgages, credit cards, debt collection, credit reporting, and so on), the most common complaint issues filed against that company, the top states by complaint volume, and a year-over-year trend showing whether complaint volume is rising or falling. Where the database includes the company's most-recent assets or revenue, those values are shown so readers can compare complaint volume against firm size — context that raw counts alone cannot provide.

Companies are deduplicated where possible: subsidiaries are linked back to their parent organization, and shared identifiers from the CFPB are used to merge duplicate entries that appear under slightly different names. If you spot a company that should be merged with another, contact our editorial team — corrections are processed and reflected on the next dataset refresh.

Source & refresh cadence

All complaint records originate from the CFPB Consumer Complaint Database, downloaded from the agency's public data portal at consumerfinance.gov. We refresh the dataset on a regular cadence so the rankings, browse pages, and detail-page statistics stay aligned with the agency's latest public release. See the methodology page for the full data pipeline, deduplication rules, and refresh schedule. See the full company index for the alphabetical view across every letter, or jump to the rankings hub for live top-10 lists computed from the same database.

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