it still does n't come close to adding up to my original payment and they told me the suspense account had a {$0.00} balance. This simple lack of communication had put my account delinquent and I have always made my payments on time. ( Please check history ).

What the CFPB Record Shows About it still does n't come close to adding up to my original payment and they told me the suspense account had a {$0.00} balance. This simple lack of communication had put my account delinquent and I have always made my payments on time. ( Please check history ).

it still does n't come close to adding up to my original payment and they told me the suspense account had a {$0.00} balance. This simple lack of communication had put my account delinquent and I have always made my payments on time. ( Please check history ). has accumulated 1 consumer complaint in the CFPB public database, with filings active across 0 U.S. states. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Look, and the most recent logged activity is Looking in, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, it still does n't come close to adding up to my original payment and they told me the suspense account had a {$0.00} balance. This simple lack of communication had put my account delinquent and I have always made my payments on time. ( Please check history ). reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "my loan is a modification which started in XXXX and for 5 years the interest rate stayed the same. In XX/XX/XXXX", and the single most common underlying issue is "but when it impacts an account to this magnitude I 'm not sure why. If my payment changed because of escrow they sent me a letter so not sure why they did n't do it for this change in payment. I paid my regular payment like I always do on XX/XX/XXXX for XXXX 's payment in the amount of {$1700.00} and since it was short by about {$80.00}".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating it still does n't come close to adding up to my original payment and they told me the suspense account had a {$0.00} balance. This simple lack of communication had put my account delinquent and I have always made my payments on time. ( Please check history ).: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.