impartiality

520 consumer complaints filed with the CFPB

This page summarizes consumer complaints about impartiality products filed with the CFPB. 520 complaints have been filed across 139 companies. The most commonly reported issue is "XXXX".

520
Total Complaints
139
Companies
XXXX
Top Issue

Companies with Most impartiality Complaints

# Company Complaints
1 written 124
2 XXXX 68
3 accuracy 50
4 Experian 19
5 non-verbal 18
6 no consumer reporting agency may make any consumer report containing any adverse item of information 13
7 no consumer reporting agency may make any consumer report containing any of the following items of information Any other adverse item of information 12
8 ( Furnisher of information to credit agencies ) whether it be verbal 12
9 with regard to the confidentiality 10
10 implied 6
11 Transunion 6
12 implied or otherwise is revoked. 15 USC 6802 ( b ) ( c ) states that A financial institution may not disclose nonpublic personal information to a nonaffiliated third party unless the consumer is given an explanation of how the consumer can exercise that nondisclosure option. '' ( Furnisher of information to credit agencies ) Never informed me of my right to exercise my nondisclosure option. Not only that 15 USC 1681C ( a ) ( 5 ) states '' Except as authorized under subsection ( b ) 6
13 any consumer reporting agency may furnish a consumer report under the following circumstances and no other : in accordance with the written instructions of the consumer to whom it relates. '' XXXX XXXX 4
14 the consumer reporting agency shall ( i ) promptly delete that item of information from the file of the consumer 4
15 Equifax 4
16 these are the associated accounts. You are in violation of the Fair Credit Reporting Act ( FCRA '' ) 3
17 -which is not a true reflection of myself. Due to their repostings 3
18 XXXX XXXX XXXX 3
19 15 USC 1681a ( 2 ) ( A ) ( ii ) 3
20 and I am the Consumer. I have the right to make sure my private information isn't shared 3
21 and XXXX do not have my consent to furnish this information and they surely do not have my written consent. Any and all consent to XXXX 3
22 implied or otherwise in my notice dated XX/XX/23 which all companies have received and it is also evidenced by my first complaint filled on XX/XX/23 id XXXX and XXXX. 3
23 and proper utilization of such information. 3
24 no consumer reporting agency may make any consumer report containing any of the following items of information : Any other adverse item of information 3
25 and I have no access to any of them 2
26 in facts exists I want : 1. Proof that I owe this debt 2
27 XXXX XXXX XXXX XXXX XXXX XXXX 2
28 XXXX XXXX 2
29 nor therefore any such debt 2
30 credit capacity 2
31 any consumer reporting agency may furnish a consumer report under the following circumstances and no other : in accordance with the written instructions of the consumer to whom it relates. XXXX the financial institution and the Consumer reporting agencies XXXX 2
32 implied or otherwise is therefore revoked. 15 USC 6802 ( b ) ( c ) states A financial institution may not disclose non public personal information to a non affiliated third party unless- the consumer is given an explanation of how the consumer can exercise the nondisclosure option. '' 15 USC 1681 ( a ) ( 5 ) states that Except as authorized under subsection ( b ) 2
33 but not limited to 2
34 affecting my ability to secure loans or housing. Moreover 2
35 in facts exists,Company has responded to the consumer and the CFPB and chooses not to provide a public response,TRANSUNION INTERMEDIATE HOLDINGS 2
36 implied or otherwise is revoked. 2
37 and XXXX do not have my consent to furnish this information and they surely do not have my written consent. Furthermore 2
38 in facts exists,,EQUIFAX 2
39 XXXX whether it be verbal 2
40 XXXX ). This practice is illegal. Fourth 2
41 unless disclosure of the record would be -- ( VIOLATION # 2 ) 15 U.S. Code 1681n - Civil liability for willful noncompliance ( a ) In general Any person who willfully fails to comply with any requirement imposed under this subchapter with respect to any consumer is liable to that consumer in an amount equal to the sum of ( A ) any actual damages sustained by the consumer as a result of the failure or damages of not less than {$100.00} and not more than {$1000.00} ;,,EQUIFAX 2
42 implied or otherwise is revoked. 15 USC 6802 ( b ) ( c ) states that A financial institution may not disclose nonpublic personal information to a nonaffiliated third party unless the consumer is given an explanation of how the consumer can exercise that nondisclosure option. '' ( Furnisher of information to credit agencies ) Never informed me of my right to exercise my nondisclosure option. Not only that 2
43 not later than 4 business days after the date of receipt by such agency of ( 1 ) appropriate proof of the identity of the consumer ; ( 2 ) a copy of an identity theft report ; ( 3 ) the identification of such information by the consumer; and ( 4 ) a statement by the consumer that the information is not information relating to any transaction by the consumer. In your previous correspondence you mentioned that my identity theft report needed to be filed with a law enforcement agency which subjects to criminal prosecution. One of these agencies is the Federal Trade Commission ( FTC ). FYI the report I was filed online WITH THE FTC which by your representation IS A law enforcement agency. My FTC Report # is XXXX. I dont think you have reviewed the documents submitted & are sending me frivolous boiler plate responses to deflect from your responsibility to comply with FCRA laws. Furthermore 2
44 any consumer reporting agency my furnish a consumer report under the following circumstances and no other : in accordance with the WRITTEN INSTRUCTIONS OF THE CONSUMER TO WHOM IT RELATES. '' The financial institutions and consumer reporting agencies XXXX 2
45 implied or otherwise is revoked. 15 USC 6802 ( b ) ( c ) states that A financial institution may not disclose nonpublic personal information to a nonaffiliated third party unless the consumer is given an explanation of how the consumer can exercise that nondisclosure option. '' Furnisher of information to credit agencies Never informed me of my right to exercise my nondisclosure option. Not only that 15 USC 1681C ( a ) ( 5 ) states '' Except as authorized under subsection ( b ) 2
46 any consumer reporting agency may furnish a consumer report under the following circumstances and no other : in accordance with the written instructions of the consumer to whom it relates. XXXX is a financial institution and the Consumer reporting agencies XXXX 2
47 and XXXX do not have my consent to furnish this information and they surely do not have my written consent. Any and all consent to Equifax 1
48 or XXXX from LexisNexis including my information to credit agencies whether it be verbal 1
49 unless disclosure of the record would be -- ( VIOLATION # 2 ) 15 U.S. Code 1681n - Civil liability for willful noncompliance ( a ) In general Any person who willfully fails to comply with any requirement imposed under this subchapter with respect to any consumer is liable to that consumer in an amount equal to the sum of ( A ) any actual damages sustained by the consumer as a result of the failure or damages of not less than {$100.00} and not more than {$1000.00} ;,Company believes it acted appropriately as authorized by contract or law,NAVY FEDERAL CREDIT UNION,VA,22407,,Consent provided,Web,2023-12-28,Closed with explanation,Yes,N/A,8066932 1
50 INC.,GA,30252,,Consent provided,Web,2024-10-01,Closed with explanation,Yes,N/A,10302877 1

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the CFPB Record Shows for impartiality

520 consumer complaints have been filed with the CFPB under the "impartiality" product category, naming 139 distinct companies as the respondent. Product-level complaint counts are one of the most direct signals of where consumer friction is concentrated in the U.S. financial system — the CFPB routes each filing to the specific regulatory framework that governs its product class, so the volume here reflects real intake into federal and state consumer-protection channels, not casual survey sentiment.

Within impartiality, the single most common underlying consumer complaint is "XXXX". Issue concentration inside a product category is often more diagnostic than headline volume: when one issue dominates filings, it usually points to a recurring servicing, billing, reporting, or collection pattern that touches many providers at once. The table above ranks individual companies by filing volume within this product line and includes their timely-response rate and the share of cases closed with relief — two operational metrics that help separate firms handling complaint intake smoothly from those where resolutions stall or get disputed.

Complaint volume scales with market share — the largest issuers and servicers in a category will naturally generate more filings than smaller peers even at identical complaint rates per customer. A complaint on record is a consumer allegation, not a proven violation, and a company's presence here does not imply it broke any law. Use this page to understand the contour of consumer concerns around impartiality, then drill into specific companies and cross-check against the CFPB Consumer Complaint Database. This page is informational only and is not financial, legal, or regulatory advice.

Data source: CFPB Consumer Complaint Database. Product categories are defined by the CFPB. Complaint counts reflect consumer-reported data and do not imply wrongdoing by any company.

Read our methodology — how this data is sourced, computed, and verified.

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