CFPB · Single-product concentration
Nps Group
24 CFPB complaints · 95.8% in "Debt collection" · top issue Communication tactics.
Nps Group: 95.8% of 24 CFPB complaints sit in "Debt collection". Timely 12.5% · relief 0%. Allegations, not findings.
- Single-product concentration
- -75% filings 2014 to 2021
CFPB relief outcome brief
CCDB company nps-group
0% relief · 12.5% timely · 24 filings · Debt collection
Same-product relief peers
Nearest relief peer: Transworld Systems Inc (0% relief)
Nps Group closes 0% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Nps Group's 24 filings include narrative text
66.7% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Nps Group complaint mix by product
- Debt collection 23 95.8% – 0% relief
- Payday loan 1 4.2% – 0% relief
How Nps Group's 24 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 23 |
| Payday loan | 1 |
Where Nps Group complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- KS
- 12.5% of this company's filings
Nps Group falling annual filings
Annual filing volume from the CFPB public database
- 2021
- 1
- -75% vs 2014
Top States
| State | Complaints |
|---|---|
| KS | 3 |
| WI | 2 |
| CA | 2 |
| TX | 2 |
| MD | 1 |
| OH | 1 |
| WA | 1 |
| VA | 1 |
| AL | 1 |
| SC | 1 |
| LA | 1 |
| NH | 1 |
| PA | 1 |
| IL | 1 |
| CT | 1 |
| UT | 1 |
| MO | 1 |
| GA | 1 |
| FL | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Communication tactics | 5 |
| Cont'd attempts collect debt not owed | 4 |
| Taking/threatening an illegal action | 3 |
| Took or threatened to take negative or legal action | 3 |
| Threatened to contact someone or share information improperly | 3 |
| Attempts to collect debt not owed | 2 |
| Can't contact lender | 1 |
| Disclosure verification of debt | 1 |
| Improper contact or sharing of info | 1 |
| False statements or representation | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2014 | 4 | 75% |
| 2015 | 5 | 0% |
| 2016 | 5 | 0% |
| 2017 | 5 | 0% |
| 2018 | 3 | 0% |
| 2019 | 1 | 0% |
| 2021 | 1 | 0% |
Source: CFPB Consumer Complaint Database
Nps Group filings cluster in one product
Nps Group's 24 logged complaints stay concentrated: only 19 states show a filing. 66.7% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2014 through 2021-09-08.
Nps Group answers 12.5% of complaints inside the CFPB's tracked window and closes 0% with a written explanation. 0% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Debt collection" draws the most filings, most often for "Communication tactics."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Nps Group.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Nps Group: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 24.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 12.5%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Nps Group (12.5% timely; 0% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration