Total complaints
14
Filed since 2014
2026 data Public-data reference. official source
Keystone Credit Collections Inc.
14 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
14 consumer complaints filed with the CFPB
This profile shows Keystone Credit Collections Inc.'s complaint history from CFPB public records. 14 consumers have filed complaints since 2014. The company has a 14.3% timely response rate and has provided relief in 0% of cases.
14
Total Complaints
14.3%
Timely Response
7.1%
Disputed
0%
Relief Provided
7
States Active
2014
Since
Timely response
14.3%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 14.3%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
Keystone Credit Collections Inc. complaint mix by product
- Debt collection 12 85.7% – 0% relief
- Payday loan, 1 7.1% – 0% relief
- Money transfer, 1 7.1% – 0% relief
How Keystone Credit Collections Inc.'s 14 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 12 |
| Payday loan, title loan, or personal loan | 1 |
| Money transfer, virtual currency, or money service | 1 |
Top States
| State | Complaints |
|---|---|
| PA | 6 |
| CA | 3 |
| PR | 1 |
| IL | 1 |
| MS | 1 |
| WA | 1 |
| TX | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Attempts to collect debt not owed | 5 |
| Cont'd attempts collect debt not owed | 2 |
| Communication tactics | 2 |
| Threatened to contact someone or share information improperly | 2 |
| Struggling to pay your loan | 1 |
| Disclosure verification of debt | 1 |
| Problem with customer service | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2014 | 1 | 0% |
| 2015 | 2 | 100% |
| 2018 | 1 | 0% |
| 2019 | 10 | 0% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Keystone Credit Collections Inc.
Keystone Credit Collections Inc. has accumulated 14 consumer complaints in the CFPB public database, with filings active across 7 U.S. states. Of those submissions, 5 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2014, and the most recent logged activity is 2019-09-07, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, Keystone Credit Collections Inc. reports a 14.3% timely-response rate and has closed 21.4% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 7.1% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Debt collection", and the single most common underlying issue is "Attempts to collect debt not owed".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating Keystone Credit Collections Inc.: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Keystone Credit Collections Inc. have?
Keystone Credit Collections Inc. has received 14 consumer complaints filed with the Consumer Financial Protection Bureau.
Does Keystone Credit Collections Inc. respond to complaints on time?
Keystone Credit Collections Inc. has a 14.3% timely response rate to CFPB complaints.
What is the most common complaint about Keystone Credit Collections Inc.?
The most common issue reported against Keystone Credit Collections Inc. is "Attempts to collect debt not owed" in the "Debt collection" product category.
Read our methodology — how this data is sourced, computed, and verified.
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