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Explore all 145.5K companies with CFPB consumer complaints

Company Complaints
while Mohela continued to mislead me 1
while my financing payment is {$310.00} per month 1
while my loss mitigation review and forbearance extension were being considered. 1
while my most recent e-billing statement dated XX/XX/XXXX indicates that the amount overdue is {$430.00}. Customer service has assured me multiple times on multiple calls that all of these amounts are errors and should be wiped from my account. I had also been assured that my XX/XX/XXXX payment would be re-assigned to my loans as intended to qualify towards PSLF 1
while my namemy only true possessionis dragged through the mud. 2
while my payment was submitted at XXXX XXXX 1
while my son 's address is in XXXX. 1
while my start date for my new job was over 90 days away. There were no date restrictions on the disclosure document 1
while my top financial priority each month is my loan payment.,,Navient Solutions 1
while my XXXX report shows none. I also called XXXX and they confirmed there is no chase account with my ssn. After realizing no one was willing to help me get to the bottom of this situation and fix it 1
while named on the mortgage and on legal foreclosure documents 1
while necessary 1
while neither of my wife 's credit cards that were fraudulently charged asked for this. I explained over and over the situation and how we were refused a cash receipt. After months of calls 1
while no such account ever existed but claimed CITIBANK N.A. as original. Again 1
while no such account ever existed but claimed XXXX XXXX. as original. Again 1
while not being able to cite the specific XXXX policy or even source on the website. I checked resources on XXXX website and it is NOT MENTIONED AT ALL that there is a 10 day verification period for an Affidavit. The call with this representative ended after 26 minutes. 1
while not being able to give any reason at all for what is going on. Both refer to the back office '' as the source of the negative action. 1
while NOTHING is being done. Instead I get a simple generic response via online correspondence 1
while obviously legally proper 1
while offering no basis for appeal 1
while offering no solution. 1
while omitting the credit reporting agencies used XXXX to verify information through I.C. System on those 6 different occasions. This admission is proof that I.C. System is committing aggravated identity theft pursuant to 18 USC 1028A 1
while on auto pay 1
while on the financial institutions liability side of the ledger 1
while on the phone talking with XXXX a Representative from XXXX XXXX XXXX ( XXXX ) called me so we were able to bridge her in 1
while Original Creditor XXXX XXXX Bank ( XXXXXXXX XXXX XXXX XXXX XXXX 2
while other accounts also report 1 to 10 late payments. These late payment remarks are disputed based on billing error resolution and reporting inaccuracies 1
while other bureaus show different delinquency information. 1
while other existing cardholders received letters that only their US Bank checking accounts will count to satisfy the qualifying balance requirement ( the bad '' letter 1
while other parties stated no email address was on file at all. 1
while others do not show the same 1
while others made requests for me but to no avail. What troubled me most was the one call I made to the HSBC XXXX assigned contact. That executive couldnt even expressed herself clearly in XXXX. Everything from her was so fragmented that I couldnt believe that this was the experience intended for a premier customer. 1
while others record inquiries only falling within a 14 day window as a single inquiry. 3
while others told me it happens but it is uncommon. 1
while our actual numbers were tied to a different account. This is not what we authorized or agreed to when the account was created. 1
while overseas. American Express froze my account at my father 's request. This should never 1
while periodically putting me on hold while he supposedly finished taking care of things with other Citibank departments 1
while posting payments past due dates of XX/XX/XXXX to XX/XX/XXXX. This account was Charged Off and does not have another scheduled due date. It should not be reporting as late payment every month 3
while processing account application. 1
while promptly providing all requested documents. 1
while purchasing a new vehicle 1
while receiving my complaint. Now 1
while refusing to address the core misrepresentation : that their product was marketed as a soft pull prequalification. Authorization obtained through deceptive representation is not valid authorization. 1
while reporting to my credit file. There in nothing professional 2
while reviewing all 342+ pages of emails 1
while scheming between departments 1
while Section XXXX provides consumers the right to dispute inaccuracies or unverifiable information 1
while she remained on the line 1
while she was on phone with me. She contacted both XXXX 1
while shopping around for the best deal can save you a lot of money in the long run. Note : the 45-day rule applies only to credit checks from mortgage lenders or brokers ' credit card and other inquiries are processed separately. '' In speaking with TransUnion 1

What this index shows

This is the master index of every company that appears in the Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database, mirrored on PlainComplaint and grouped by institution so a single company page rolls up every complaint filed against that company across every product, state, and year since 2011. The CFPB began collecting consumer complaints when it was established under the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010 and has published them as a public dataset to give consumers, researchers, and journalists a window into how U.S. financial-services firms respond to customer concerns.

The default view is alphabetical by company name and paginated 50 companies per page. Use the sort controls to re-order by total complaint volume (highest first), timely-response percentage (best response track record first), or most recent complaint activity (companies with the freshest reports). Each row links to a dedicated company page showing year-over-year complaint trends, the top complaint products, complaint issues, top states by volume, and a year-by-year breakdown of complaint counts and response timeliness.

How to compare companies fairly

Raw complaint volume is a function of two things: how many customers the company serves, and how it handles those customers. A nationwide bank with tens of millions of accounts can show six-figure complaint counts simply because of its scale; a smaller regional lender with a few hundred complaints may actually have a higher per-customer complaint rate. The "Timely Response %" column shows the share of complaints the company answered within the CFPB's deadline, a stronger comparable metric across firms of different sizes. Pair it with the volume column to form a fuller picture, and dig into the company page for the breakdown by product so you can see whether issues are concentrated in a single line of business (for example, credit reporting) or spread across the entire firm.

Complaint records are consumer-submitted narratives. The CFPB does not adjudicate or verify the facts in each report before publishing; companies are given the opportunity to respond, dispute, or resolve. Many complaints are resolved with monetary or non-monetary relief. The strength of the dataset is in its scale, millions of records spanning every major U.S. consumer financial category, and its neutrality: it reports what consumers said, regardless of the company's perspective. Treat individual records accordingly, and lean on aggregate patterns (top issues, year-over-year trends, state distribution) when drawing conclusions.

What the dataset covers

The CFPB Consumer Complaint Database covers complaints against banks, credit-card issuers, mortgage servicers, debt collectors, payday lenders, student-loan servicers, money-transfer companies, prepaid-card issuers, credit bureaus, auto-finance lenders, and other financial products and services regulated by the agency. Complaints are categorized by product (the broad financial-services category) and sub-product, and again by issue (the specific consumer concern, e.g. "incorrect information on your report") and sub-issue. Year-by-year coverage runs from 2011 to present, with monthly refreshes published by the CFPB.

PlainComplaint refreshes from the agency's public release on a regular cadence and re-derives all aggregate counts, rankings, and trend lines on each refresh, so the page you're reading reflects the latest snapshot of the public database. See the methodology page for the full data pipeline, dedup rules, and the refresh schedule, or browse by other dimensions: issues, products, or states.