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Explore all 145.5K companies with CFPB consumer complaints

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Company Complaints
while shopping around for the best deal can save you a lot of money in the long run. Note : the 45-day rule applies only to credit checks from mortgage lenders or brokers ' credit card and other inquiries are processed separately. '' In speaking with XXXX 1
while siding with XXXX XXXX 1
while simultaneously revoking the contractual rewards owed to me. This constitutes unjust enrichment at the consumers expense. 1
while stating he would take care of it 1
while still adding late fees and other defaultrelated charges. In addition 1
while still back dated with now additionally offering us {$200.00} to sign it! This again did not feel right and I continued to look into advice on how to handle the situation 1
while still expecting payment and reporting me as late. 1
while still holding them liable and reporting the note to their credit. 1
while the account in question has been in dispute for a billing error 1
while the account shows balances exceeding {$25000.00} during XXXX. 1
while the account status 'closed by the credit grantor ' is 11 months prior 3
while the bank might be the ones executing the transaction 1
while the bank waits out the clock and says 1
while the borrower sits and contemplates ways to make it stop 1
while the card is still set to be mailed out to my old address. 1
while the cash back rate for other existing customers and all new customers was raised to 2 %. 1
while the collector attempted to collect a debt that is not mine 1
while the company uses virus protection 1
while the credit card that was fraudulently opened was sent back to my parent 's address in XX/XX/XXXX The investigation has once again been opened 1
while the crook I believed did this was disappearing! Wells Fargo then stalled on supplying me a photocopy of the forged check put in my account when I demanded to see it. They told me to wait a couple weeks and I 'd get it in the mail! A quarter XXXX dollar loss of my home! I demanded they send a copy to my local branch that day to immediately to see it so I could contact the FBI. The FBI in Virginia then called me back to ask Wells Fargo to confirm for them that the check was fraudulent. Wells Fargo ( XXXX XXXX ) refused! Wells Fargo would not cooperate with the FBI. I contacted the XXXX County Sheriffs Department and made a report about the fraudulent check deposited into my account without my authorization. The prime suspect had served time for robbing a bank 20 years earlier ( this was in the newspaper ). I went to court with that person I had given my account number to and got a {$240000.00} judgement XX/XX/XXXX in XXXX County 1
while the envelope was post-marked XX/XX/year> 1
while the error was corrected. 1
while the FTC v. Equifax Inc. case specifically required Equifax to improve its data security and consumer response protocols to prevent the misuse of breached information. These failures by the credit bureaus only exacerbate the consequences of data breaches 1
while the FTC v. XXXX XXXX case specifically required XXXX to improve its data security and consumer response protocols to prevent the misuse of breached information. These failures by the credit bureaus only exacerbate the consequences of data breaches 1
while the FTC XXXX XXXX XXXX case specifically required XXXX to improve its data security and consumer response protocols to prevent the misuse of breached information. These failures by the credit bureaus only exacerbate the consequences of data breaches 1
while the institution acts solely in the role of administrator and intermediary of the federal credit framework. 1
while the lady kept me satisfied with confectionary and caffeine. 1
while the loan is showing as past-due 1
while the loan servicing representative advised the account showed current and due for XXXX XXXX. They could not explain why XXXX area shows the account past due and the other shows current. I asked how TD was reporting the account to the credit bureaus and was advised he was unsure of how it's being reported. I asked when my credit reporting would be corrected with the reporting bureaus 1
while the other 2
while the other bureaus reflect some corrections. All credit unions are ignoring late payments made under XXXX XXXX. 3
while the other had a value of {$32.00}. In addition 1
while the other one was sent to XXXX XXXX XXXX 1
while the payment is being processed 1
while the rep claimed to be monitoring the Inbox ( XXXX ). I asked for a callback from XXXX XXXX XXXX - as I've done multiple times 1
while the Representative spoke to a Supervisor which stated due to my previous payment history with Hyundai I could get the two month deferral but 1
while the second version of the tradeline is identified as After Dispute 1
while the security-company agent waited very nicely on the phone. 1
while the side of the ledger that records him/her as a creditor is hidden. 1
while the total balance is {$10000.00}. This discrepancy is illogical and suggests an intentional disregard for accurate reporting. A closed account should not show a growing balance or an inconsistent past due XXXX XXXX is still reporting a charge-off every month 1
while the two payments not made in accordance with the instructions received from the Wells Fargo Home Preservation Department were reported to these same agencies as being 60-days late despite assurances to the contrary when I enrolled in the assistance process. 1
while the whole time advertising themselves as being a military member supportive institution ''.,Company believes it acted appropriately as authorized by contract or law,UNITED SERVICES AUTOMOBILE ASSOCIATION,VA,22554,Servicemember,Consent provided,Web,2016-09-13,Closed with explanation,Yes,Yes,2108058 1
while the XXXX XXXX was actively processing my application. All arrears 1
while their internal department '' reviews my dispute. This seems quite unacceptable 1
while their harmful errors and malpractices get swept under the rugs. A foreclosure sale date has been scheduled for XXXX/XXXX/XXXX ( XXXX XXXX XXXX TS # XXXX ) I'am currently in a stable financial position and can afford to make mortgage payments on time if enabled an opportunity for a loan modification 1
while there was a photo of the alleged fraudster 1
while they are paid off. No reply 1
while they charge 4 % for the privilege. A consumer 's entire monthly minimum payments go first to pay down a 0 % balance transfer balance offer that he just executed. There really is no guaranteed 1-year 1
while they investigate the refund process. 1
while they investigated. 1

What this index shows

This is the master index of every company that appears in the Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database, mirrored on PlainComplaint and grouped by institution so a single company page rolls up every complaint filed against that company across every product, state, and year since 2011. The CFPB began collecting consumer complaints when it was established under the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010 and has published them as a public dataset to give consumers, researchers, and journalists a window into how U.S. financial-services firms respond to customer concerns.

The default view is alphabetical by company name and paginated 50 companies per page. Use the sort controls to re-order by total complaint volume (highest first), timely-response percentage (best response track record first), or most recent complaint activity (companies with the freshest reports). Each row links to a dedicated company page showing year-over-year complaint trends, the top complaint products, complaint issues, top states by volume, and a year-by-year breakdown of complaint counts and response timeliness.

How to compare companies fairly

Raw complaint volume is a function of two things: how many customers the company serves, and how it handles those customers. A nationwide bank with tens of millions of accounts can show six-figure complaint counts simply because of its scale; a smaller regional lender with a few hundred complaints may actually have a higher per-customer complaint rate. The "Timely Response %" column shows the share of complaints the company answered within the CFPB's deadline, a stronger comparable metric across firms of different sizes. Pair it with the volume column to form a fuller picture, and dig into the company page for the breakdown by product so you can see whether issues are concentrated in a single line of business (for example, credit reporting) or spread across the entire firm.

Complaint records are consumer-submitted narratives. The CFPB does not adjudicate or verify the facts in each report before publishing; companies are given the opportunity to respond, dispute, or resolve. Many complaints are resolved with monetary or non-monetary relief. The strength of the dataset is in its scale, millions of records spanning every major U.S. consumer financial category, and its neutrality: it reports what consumers said, regardless of the company's perspective. Treat individual records accordingly, and lean on aggregate patterns (top issues, year-over-year trends, state distribution) when drawing conclusions.

What the dataset covers

The CFPB Consumer Complaint Database covers complaints against banks, credit-card issuers, mortgage servicers, debt collectors, payday lenders, student-loan servicers, money-transfer companies, prepaid-card issuers, credit bureaus, auto-finance lenders, and other financial products and services regulated by the agency. Complaints are categorized by product (the broad financial-services category) and sub-product, and again by issue (the specific consumer concern, e.g. "incorrect information on your report") and sub-issue. Year-by-year coverage runs from 2011 to present, with monthly refreshes published by the CFPB.

PlainComplaint refreshes from the agency's public release on a regular cadence and re-derives all aggregate counts, rankings, and trend lines on each refresh, so the page you're reading reflects the latest snapshot of the public database. See the methodology page for the full data pipeline, dedup rules, and the refresh schedule, or browse by other dimensions: issues, products, or states.