while my most recent e-billing statement dated XX/XX/XXXX indicates that the amount overdue is {$430.00}. Customer service has assured me multiple times on multiple calls that all of these amounts are errors and should be wiped from my account. I had also been assured that my XX/XX/XXXX payment would be re-assigned to my loans as intended to qualify towards PSLF

What the CFPB Record Shows About while my most recent e-billing statement dated XX/XX/XXXX indicates that the amount overdue is {$430.00}. Customer service has assured me multiple times on multiple calls that all of these amounts are errors and should be wiped from my account. I had also been assured that my XX/XX/XXXX payment would be re-assigned to my loans as intended to qualify towards PSLF

while my most recent e-billing statement dated XX/XX/XXXX indicates that the amount overdue is {$430.00}. Customer service has assured me multiple times on multiple calls that all of these amounts are errors and should be wiped from my account. I had also been assured that my XX/XX/XXXX payment would be re-assigned to my loans as intended to qualify towards PSLF has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Howe, and the most recent logged activity is However, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, while my most recent e-billing statement dated XX/XX/XXXX indicates that the amount overdue is {$430.00}. Customer service has assured me multiple times on multiple calls that all of these amounts are errors and should be wiped from my account. I had also been assured that my XX/XX/XXXX payment would be re-assigned to my loans as intended to qualify towards PSLF reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "on XX/XX/XXXX I received correspondence that XXXX had received and processed a forbearance request applicable to date range of XXXX. I had not requested this forbearance", and the single most common underlying issue is "and that this was an artifact/clerical error during the transition from IBR to REPAYE. The actual overdue amount in question has varied over the past month".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating while my most recent e-billing statement dated XX/XX/XXXX indicates that the amount overdue is {$430.00}. Customer service has assured me multiple times on multiple calls that all of these amounts are errors and should be wiped from my account. I had also been assured that my XX/XX/XXXX payment would be re-assigned to my loans as intended to qualify towards PSLF: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.