Browse Companies

Explore all 145.5K companies with CFPB consumer complaints

145,512 companies

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Company Complaints
while further engaging in XXXX activities conduct against millions of its consumers-customers. 1
while hospital stay is a XXXX to the patient. 1
while I 3
while I 'm working. I 'm afraid to pick up the phone anymore. When I do pick up the phone call 1
while I am in XXXX : I can not go to the bank and pay it ). I became more concerned. 1
while I can't borrow due to too much debt. 1
while I have been more-or-less only been paying the interest a given statementperiod states it requires me to. Capital One does not understand financial hardship 1
while I look for another job. They have taken no accountability for this and no actions. 1
while I lose out on 0 % interest and bonus points on my credit card.,,Nicholas Financial Inc.,MO,635XX,Older American,Consent provided,Web,2021-10-14,Closed with explanation,Yes,N/A,4764204 1
while I represent the consumer. 3
while I still have not used their card. Then I had to call them for that matter 1
while I suffer without my money. The CFPB is supposed to enforce these regulations 1
while I was also on the line ( recorded by Experian ). XXXX stated that she had not received any documents from the BofA XXXX XXXX and usually worked separately from them. Good to know now! I asked XXXX to please forward me any documents they used to make this decision. She agreed to do that. To date 1
while I was at work 2
while I was in the gym. A police report was sent as well. As of today 1
while I was living in the apartment complex and I didn't think that those amounts were taken into consideration. 1
while I was not at fault as PNC was handling the payoff of the existing lease to transfer it to a PNC Loan. 1
while I was on the phone with him 1
while I was pursuing its Errors 1
while I was sending the disputed amount over the course of 11 months 1
while I was signed up and enrolled for paperless documents I was not receiving any notices or documents at all. I made this known on at least a dozen prior conversations 1
while I was speaking to a person on the phone 1
while I was still living here. 1
while I was still making installment paymentsthe final payment was charged on XX/XX/year>. 1
while I was there 1
while I was travelling and did not want mail stolen from my mail box. The check ( s ) were not in my held mail. 1
while I was trying to get my debit card cancelled. I filed the second police report with XXXX XXXX XXXX Police Department on XX/XX/year> with XXXX XXXX 1
while I was under the {$2000.00} mark. My understanding is that I only owed around {$1600.00} on the loan at the time of default. Florida Statute 516.31 ( 3 ) is clear that when the unpaid balance at the time of default is less than {$2000.00} 1
while I was waiting for your companys supervisor to call back. Your company sent me debt validation letters when I never asked for them to be sent. In these letters it states exactly Attached is an itemized statement that you requested regarding the above identified debt that has been placed in our office for collection by the current creditor. To prove I never asked for this now 1
while I was waiting on XXXX XXXXXXXX 1
while I was working. At XXXX,Company believes it acted appropriately as authorized by contract or law,Amsher Collection Services 1
while ignoring evidence provided by the consumer is considered willful. 1
while Im left dealing with the financial consequences of their mistake? 1
while in my presence. On XX/XX/XXXX 1
while in reality 1
while in the branch office of XXXX XXXX submitting the documents for the identity verification process 1
while interest debts get larger and ruin my score ) I do wonder if synchrony purposely made the decision to close my account because it's no benefit to them at all. Compared to other cards which collect interest. I've never had this happen with other credit cards 1
while it accepted payments in past years to pay for its insurance premiums and misapplied these as well. For two decades or more 1
while it is XX/XX/XXXX on Experian and XX/XX/XXXX on XXXX. These inconsistencies violate Section 1681c and 1681g of the Fair Credit Reporting Act ( FCRA ). 1
while it is XX/XX/XXXX on XXXX and XX/XX/XXXX on Equifax. These inconsistencies violate Section 1681c and 1681g of the Fair Credit Reporting Act ( FCRA ). 1
while it is XX/XX/XXXX on XXXX and XX/XX/XXXX on XXXX. These inconsistencies violate Section 1681c and 1681g of the Fair Credit Reporting Act ( FCRA ). 1
while it may or may not be relevant the Realtor who conducted the PMI was the exact same Realtor who represented the seller when the purchased the house XX/XX/XXXX. She knew or should have known the value of the house at that time 1
while it was being investigated 1
while legally barring me from recording the same phone calls that their client XXXX XXXX XXXX is recording. The best specific examples of run-arounds I've been getting pertaining to communication methods can be found in the attached faxes.zip '',,Law Office of Harris & Zide,WY,82801,,Consent provided,Web,2020-12-10,Closed with explanation,Yes,N/A,4003305 1
while living in California 2
WHILE MAKING ME JUST STAND THEIR IN SILENCE WITH MY PAINFUL FOOT LESIONS. 1
while making only cosmetic updates 1
while making patently false and misleading representations 1
while mine is 'secondary '. I am residing 1
while mine started at only {$700.00} and has now been dropped to a mere {$100.00}. 1

What this index shows

This is the master index of every company that appears in the Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database, mirrored on PlainComplaint and grouped by institution so a single company page rolls up every complaint filed against that company across every product, state, and year since 2011. The CFPB began collecting consumer complaints when it was established under the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010 and has published them as a public dataset to give consumers, researchers, and journalists a window into how U.S. financial-services firms respond to customer concerns.

The default view is alphabetical by company name and paginated 50 companies per page. Use the sort controls to re-order by total complaint volume (highest first), timely-response percentage (best response track record first), or most recent complaint activity (companies with the freshest reports). Each row links to a dedicated company page showing year-over-year complaint trends, the top complaint products, complaint issues, top states by volume, and a year-by-year breakdown of complaint counts and response timeliness.

How to compare companies fairly

Raw complaint volume is a function of two things: how many customers the company serves, and how it handles those customers. A nationwide bank with tens of millions of accounts can show six-figure complaint counts simply because of its scale; a smaller regional lender with a few hundred complaints may actually have a higher per-customer complaint rate. The "Timely Response %" column shows the share of complaints the company answered within the CFPB's deadline, a stronger comparable metric across firms of different sizes. Pair it with the volume column to form a fuller picture, and dig into the company page for the breakdown by product so you can see whether issues are concentrated in a single line of business (for example, credit reporting) or spread across the entire firm.

Complaint records are consumer-submitted narratives. The CFPB does not adjudicate or verify the facts in each report before publishing; companies are given the opportunity to respond, dispute, or resolve. Many complaints are resolved with monetary or non-monetary relief. The strength of the dataset is in its scale, millions of records spanning every major U.S. consumer financial category, and its neutrality: it reports what consumers said, regardless of the company's perspective. Treat individual records accordingly, and lean on aggregate patterns (top issues, year-over-year trends, state distribution) when drawing conclusions.

What the dataset covers

The CFPB Consumer Complaint Database covers complaints against banks, credit-card issuers, mortgage servicers, debt collectors, payday lenders, student-loan servicers, money-transfer companies, prepaid-card issuers, credit bureaus, auto-finance lenders, and other financial products and services regulated by the agency. Complaints are categorized by product (the broad financial-services category) and sub-product, and again by issue (the specific consumer concern, e.g. "incorrect information on your report") and sub-issue. Year-by-year coverage runs from 2011 to present, with monthly refreshes published by the CFPB.

PlainComplaint refreshes from the agency's public release on a regular cadence and re-derives all aggregate counts, rankings, and trend lines on each refresh, so the page you're reading reflects the latest snapshot of the public database. See the methodology page for the full data pipeline, dedup rules, and the refresh schedule, or browse by other dimensions: issues, products, or states.