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Explore all 145.5K companies with CFPB consumer complaints

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Company Complaints
which was my new account # ending in XXXX with the {$45.00} authorized credit card payment available for Continental Finance to take. Yet 1
which was my payment under income-based repayment and the same amount I paid from XX/XX/XXXXwith the previous servicer. This payment should count toward PSLF and Fed Loan Servicing is not doing this. 1
which was my plan from the beginning because a home loan would involve a lower interest rate and save me approximately {$60000.00} in interest over the lifespan of the loan. He explicitly stated that he asked their underwriter to be sure the information he was giving me was accurate and verified that the underwriter confirmed the information he provided. 1
which was never disclosed in the original lease or any documentation I received. 1
which was not acceptable to me. During my conversation with one of the rep 's 1
which was not advised to me when I called each branch prior to arrival. Note that none of the inept and grossly unprofessional representatives at any of these locations offered to run the check 1
which was not allowed under the bankruptcy laws. My credit report currently shows XXXX instances of late payment on this mortgage during our bankruptcy 1
which was not authorized XXXXXXXX XXXX inquiry dated XX/XX/XXXX 1
which was not cashed. Unless otherwise expressed in simple math countering the above breakdown 1
which was not disclosed when I signed up for the service and is effectively anti-competitive. On top of this 1
which was not disputed by either and their exact involvement and non-involvement of this particular dispute matter. Equifaxs Legal Department has been notified of all violation so upon receipt of this CFPB complaint 1
which was not done here. 1
which was not enough.,Company chooses not to provide a public response,U.S. BANCORP,GA,30340,,Consent provided,Web,2015-06-28,Closed with explanation,Yes,No,1441727 1
which was not feasible to complete in a single day 1
which was not given to me when this case was opened 1
which was not included. Once I contacted him with my concerns 1
which was not made clear at the time of receiving the court summons. 1
which was not made during the trial forbearance period. ( paraphrased ). Be advised 1
which was not mentioned during my first call. After I submitted the application 1
which was not my fault. 1
which was not my request. I asked the agent who gave me the update 1
which was not obtained for any of the above. 1
which was not the case. 3
which was not the case. They told me there was nothing I could do. When I initially called Barclays about this dispute 1
which was NOT the XXXX order at all. 1
which was not true according to PayPal. 1
which was not valid. My loan had been transferred to another lender : XXXX XXXX XXXX 1
which was nothing due to their error with double billing 1
which was now over a month old 1
which was now residing in a specific account. 1
which was of no help and treated me like I was in the wrong by not being aware of the events that occurred and why. I talked to four customer service representatives who were not sympathetic ( XXXX XXXX 1
which was of no help as a response from the other end is - We are currently out of Office 1
which was offered by them 1
which was on a Saturday. When I was able to make a payment 1
which was on my own volition 1
which was once again denied because according to the agent 1
which was one business day after the date it was delivered since there was no indication that the check had been received. The agent I spoke with told me that she could not confirm receipt of the deposit 1
which was opened on XX/XX/XXXX 1
which was over 2 1/2 weeks ago. I then called on XX/XX/XXXX to see if they had received my documentation. The person that answered said I was not an authorized to receive any information about whether the documents were received nor could she speak to me about the loan as I was not an authorized party. She would not even be able to tell me if the documents were received. She advised faxing the documents again. I tried to do so but the fax was still broken. Again 1
which was paid as of XX/XX/2012 1
which was paid on XX/XX/XXXX. I called XXXX on XX/XX/XXXX and confirmed that the escrow analysis and review of everything 1
which was parked in the driveway of the neighborhood I live. The fraudulent charges were then made at the closest gas stations to my home 1
which was previously being collected by Professional Bureau of Collections of Maryland 1
which was previously closed and charged off. I did not authorize this transfer 1
which was previously closed and charged off.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,WELLS FARGO & COMPANY,NJ,07060,,Consent provided,Web,2025-03-20,Closed with explanation,Yes,N/A,12580841 1
which was probably mentioned somewhere in the paperwork but was NOT mentioned in the phone call 1
which was processed via debit card on XX/XX/2018. 1
which was provided in full and without delay through the originating bank. 1
which was purportedly around {$2100.00} 1
which was rather insulting. She also mentioned signing us up for their fraud protection program. XXXX quickly realized and acknowledged that we were already signed up for that service 1

What this index shows

This is the master index of every company that appears in the Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database, mirrored on PlainComplaint and grouped by institution so a single company page rolls up every complaint filed against that company across every product, state, and year since 2011. The CFPB began collecting consumer complaints when it was established under the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010 and has published them as a public dataset to give consumers, researchers, and journalists a window into how U.S. financial-services firms respond to customer concerns.

The default view is alphabetical by company name and paginated 50 companies per page. Use the sort controls to re-order by total complaint volume (highest first), timely-response percentage (best response track record first), or most recent complaint activity (companies with the freshest reports). Each row links to a dedicated company page showing year-over-year complaint trends, the top complaint products, complaint issues, top states by volume, and a year-by-year breakdown of complaint counts and response timeliness.

How to compare companies fairly

Raw complaint volume is a function of two things: how many customers the company serves, and how it handles those customers. A nationwide bank with tens of millions of accounts can show six-figure complaint counts simply because of its scale; a smaller regional lender with a few hundred complaints may actually have a higher per-customer complaint rate. The "Timely Response %" column shows the share of complaints the company answered within the CFPB's deadline, a stronger comparable metric across firms of different sizes. Pair it with the volume column to form a fuller picture, and dig into the company page for the breakdown by product so you can see whether issues are concentrated in a single line of business (for example, credit reporting) or spread across the entire firm.

Complaint records are consumer-submitted narratives. The CFPB does not adjudicate or verify the facts in each report before publishing; companies are given the opportunity to respond, dispute, or resolve. Many complaints are resolved with monetary or non-monetary relief. The strength of the dataset is in its scale, millions of records spanning every major U.S. consumer financial category, and its neutrality: it reports what consumers said, regardless of the company's perspective. Treat individual records accordingly, and lean on aggregate patterns (top issues, year-over-year trends, state distribution) when drawing conclusions.

What the dataset covers

The CFPB Consumer Complaint Database covers complaints against banks, credit-card issuers, mortgage servicers, debt collectors, payday lenders, student-loan servicers, money-transfer companies, prepaid-card issuers, credit bureaus, auto-finance lenders, and other financial products and services regulated by the agency. Complaints are categorized by product (the broad financial-services category) and sub-product, and again by issue (the specific consumer concern, e.g. "incorrect information on your report") and sub-issue. Year-by-year coverage runs from 2011 to present, with monthly refreshes published by the CFPB.

PlainComplaint refreshes from the agency's public release on a regular cadence and re-derives all aggregate counts, rankings, and trend lines on each refresh, so the page you're reading reflects the latest snapshot of the public database. See the methodology page for the full data pipeline, dedup rules, and the refresh schedule, or browse by other dimensions: issues, products, or states.