Total complaints
1
Filed since On X
2026 data Public-data reference. official source
which was over 2 1/2 weeks ago. I then called on XX/XX/XXXX to see if they had received my documentation. The person that answered said I was not an authorized to receive any information about whether the documents were received nor could she speak to me about the loan as I was not an authorized party. She would not even be able to tell me if the documents were received. She advised faxing the documents again. I tried to do so but the fax was still broken. Again
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows which was over 2 1/2 weeks ago. I then called on XX/XX/XXXX to see if they had received my documentation. The person that answered said I was not an authorized to receive any information about whether the documents were received nor could she speak to me about the loan as I was not an authorized party. She would not even be able to tell me if the documents were received. She advised faxing the documents again. I tried to do so but the fax was still broken. Again's complaint history from CFPB public records. 1 consumers have filed complaints since On X. The company has a 0% timely response rate and has provided relief in 0% of cases.
1
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
1
States Active
On X
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
which was over 2 1/2 weeks ago. I then called on XX/XX/XXXX to see if they had received my documentation. The person that answered said I was not an authorized to receive any information about whether the documents were received nor could she speak to me about the loan as I was not an authorized party. She would not even be able to tell me if the documents were received. She advised faxing the documents again. I tried to do so but the fax was still broken. Again complaint mix by product
- and I 1 100.0% – 0% relief
How which was over 2 1/2 weeks ago. I then called on XX/XX/XXXX to see if they had received my documentation. The person that answered said I was not an authorized to receive any information about whether the documents were received nor could she speak to me about the loan as I was not an authorized party. She would not even be able to tell me if the documents were received. She advised faxing the documents again. I tried to do so but the fax was still broken. Again's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| and I was confirmed as the personal representative to discuss my father 's HELOC. On XX/XX/XXXX | 1 |
Top States
| State | Complaints |
|---|---|
| I can not fathom that a major institution functions with a broken fax machine. On Monday | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| after waiting on hold for 1 hour | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About which was over 2 1/2 weeks ago. I then called on XX/XX/XXXX to see if they had received my documentation. The person that answered said I was not an authorized to receive any information about whether the documents were received nor could she speak to me about the loan as I was not an authorized party. She would not even be able to tell me if the documents were received. She advised faxing the documents again. I tried to do so but the fax was still broken. Again
which was over 2 1/2 weeks ago. I then called on XX/XX/XXXX to see if they had received my documentation. The person that answered said I was not an authorized to receive any information about whether the documents were received nor could she speak to me about the loan as I was not an authorized party. She would not even be able to tell me if the documents were received. She advised faxing the documents again. I tried to do so but the fax was still broken. Again has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to On X, and the most recent logged activity is On XX/XX/X, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, which was over 2 1/2 weeks ago. I then called on XX/XX/XXXX to see if they had received my documentation. The person that answered said I was not an authorized to receive any information about whether the documents were received nor could she speak to me about the loan as I was not an authorized party. She would not even be able to tell me if the documents were received. She advised faxing the documents again. I tried to do so but the fax was still broken. Again reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "and I was confirmed as the personal representative to discuss my father 's HELOC. On XX/XX/XXXX", and the single most common underlying issue is "after waiting on hold for 1 hour".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating which was over 2 1/2 weeks ago. I then called on XX/XX/XXXX to see if they had received my documentation. The person that answered said I was not an authorized to receive any information about whether the documents were received nor could she speak to me about the loan as I was not an authorized party. She would not even be able to tell me if the documents were received. She advised faxing the documents again. I tried to do so but the fax was still broken. Again: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does which was over 2 1/2 weeks ago. I then called on XX/XX/XXXX to see if they had received my documentation. The person that answered said I was not an authorized to receive any information about whether the documents were received nor could she speak to me about the loan as I was not an authorized party. She would not even be able to tell me if the documents were received. She advised faxing the documents again. I tried to do so but the fax was still broken. Again have?
which was over 2 1/2 weeks ago. I then called on XX/XX/XXXX to see if they had received my documentation. The person that answered said I was not an authorized to receive any information about whether the documents were received nor could she speak to me about the loan as I was not an authorized party. She would not even be able to tell me if the documents were received. She advised faxing the documents again. I tried to do so but the fax was still broken. Again has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
Does which was over 2 1/2 weeks ago. I then called on XX/XX/XXXX to see if they had received my documentation. The person that answered said I was not an authorized to receive any information about whether the documents were received nor could she speak to me about the loan as I was not an authorized party. She would not even be able to tell me if the documents were received. She advised faxing the documents again. I tried to do so but the fax was still broken. Again respond to complaints on time?
which was over 2 1/2 weeks ago. I then called on XX/XX/XXXX to see if they had received my documentation. The person that answered said I was not an authorized to receive any information about whether the documents were received nor could she speak to me about the loan as I was not an authorized party. She would not even be able to tell me if the documents were received. She advised faxing the documents again. I tried to do so but the fax was still broken. Again has a 0% timely response rate to CFPB complaints.
What is the most common complaint about which was over 2 1/2 weeks ago. I then called on XX/XX/XXXX to see if they had received my documentation. The person that answered said I was not an authorized to receive any information about whether the documents were received nor could she speak to me about the loan as I was not an authorized party. She would not even be able to tell me if the documents were received. She advised faxing the documents again. I tried to do so but the fax was still broken. Again?
The most common issue reported against which was over 2 1/2 weeks ago. I then called on XX/XX/XXXX to see if they had received my documentation. The person that answered said I was not an authorized to receive any information about whether the documents were received nor could she speak to me about the loan as I was not an authorized party. She would not even be able to tell me if the documents were received. She advised faxing the documents again. I tried to do so but the fax was still broken. Again is "after waiting on hold for 1 hour" in the "and I was confirmed as the personal representative to discuss my father 's HELOC. On XX/XX/XXXX" product category.
Read our methodology — how this data is sourced, computed, and verified.
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