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Explore all 145.5K companies with CFPB consumer complaints

145,512 companies

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which was done by each credit agency without formal investigation.,,Duvera Billing Services 1
which was done. We then immediately called XXXX to cancel/stop the payment and they directed us to contact our bank 1
which was during my work day when I should have been working ; however 1
which was each time we could successfully get in contact with a representative. Following these sporadic conversations when we could get a hold of Kia 1
which was effective immediately. It's frustrating that for some reason forbearance is the only service that be provided immediately. At the end of XXXX I followed up to make sure that everything was going correctly. I found out that my forbearance would continue until I was billed at the end of XXXX because they haven't processed my payment plan transition. Throughout this process not even one person was able to call me back to give me some kind of status update. Each time 1
which was electronically signed by me because I was out of town. 1
which was enclosed in my XX/XX/XXXX letter to Citibank. 1
which was enclosed in my XX/XX/XXXX letter to XXXX. 1
which was entirely inaccurate. 1
which was erroneously or fraudulently added into my agreement at {$17.00} a day or a total of {$450.00}. It was XXXX 's agent who apparently marked the X for 'Agreed ' for those erroneous items on his computer screen ; I never even saw those items because he had not shown me a copy of what he was typing in on his keyboard. I did not sign on the page of the rental agreement that contains those items 1
which was established as closed at the beginning of XX/XX/XXXX. There is absolutely no excuse for this. As a result 1
which was excess wear. 1
which was exclusively issued in the name of XXXX XXXX XXXX XXXXXXXX XXXX XXXX. 1
which was explicitly included in my identity theft report. 1
which was extended to me in the latter part of XXXX. Until XXXX of XXXX 3
which was extremely distressing. 1
which was false. 4
which was far exceeding the actual amount of the debt to be paid 1
which was far less than what was wrongfully taken. 1
which was fine with me 1
which was for Mohela to certify my employment 1
which was for the virtual transactions of goods and service I provide for online gaming like 1
which was for {$8000.00}. I froze in shock. Before this deposit 1
which was forwarded to my attention for review and response. 1
WHICH WAS FRAUDULENTLY perpetrated as a BAIT and Switch scheme to make more money and sell me a non branded product 1
which was from XXXX XXXX. The problem is the SSN on it isn't mine 1
which was granted. Everything was now proceeding. My first payment of XX/XX/XXXX would be taken out of my bank account in XX/XX/XXXX ( fully six months into the new year ). 1
which was housed in the one ruined... I asked several times if she was sure 1
which was immediately approved for {$5000.00}. However 1
which was immediately resolved and never resulted in a delinquent balance. 1
which was implemented to address improper servicing 1
which was impossible to achieve. XXXX XXXX further stated that she reached out to me on Friday 1
which was in fact a link to confirm the transfer request. This was the first violation 1
which was incorporated with the Department of State of Delaware on XXXX XXXX 1
which was incorrect. The rep also asked for my individual income on my XXXX ; this is not something that appears on a XXXX when a couple is married filing jointly. The XXXX is all that we are required to provide 1
which was indicated at the bottom of the record through XXXX 's personal handwriting that also stated finance rate increased '' as to the reason the GAP was removed. I told him that was not the final deal we signed 1
which was inside of a large travel suitcase. 1
which was insufficient to remove PMI from my loan. I submitted an appeal with XXXX comparable homes and a recent home sale in my neighborhood 1
which was intended as the first settlement payment 1
which was issued on XX/XX/XXXX. I believe the wage garnishment process was unfairly pursued without consideration of my financial circumstances or a meaningful effort to resolve the matter outside of court. 1
which was justified by the false statement that the shipment would come from XXXX 1
which was last Tuesday. I was shocked 1
which was later acquired by XXXX XXXX Bank and subsequently by Old National Bank. 1
which was later dismissed by another associate. 1
which was less than the original amount I paid. I later contacted Coinbase asking for clarification on their refund policy 1
which was located in XXXXXXXX XXXX I pointed out that this activity took place in Illinois 1
which was malfunctioning through no fault of mine. 1
which was mandated from their Legal Department. 1
which was manipulative and designed get me to accept the courtesy credit and not give me the rest of the amount. 1
which was materially higher than the market average at the time. [ See Lender email on discount points.pdf '' ] We closed the loan with Supreme Lending. In XXXX 1

What this index shows

This is the master index of every company that appears in the Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database, mirrored on PlainComplaint and grouped by institution so a single company page rolls up every complaint filed against that company across every product, state, and year since 2011. The CFPB began collecting consumer complaints when it was established under the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010 and has published them as a public dataset to give consumers, researchers, and journalists a window into how U.S. financial-services firms respond to customer concerns.

The default view is alphabetical by company name and paginated 50 companies per page. Use the sort controls to re-order by total complaint volume (highest first), timely-response percentage (best response track record first), or most recent complaint activity (companies with the freshest reports). Each row links to a dedicated company page showing year-over-year complaint trends, the top complaint products, complaint issues, top states by volume, and a year-by-year breakdown of complaint counts and response timeliness.

How to compare companies fairly

Raw complaint volume is a function of two things: how many customers the company serves, and how it handles those customers. A nationwide bank with tens of millions of accounts can show six-figure complaint counts simply because of its scale; a smaller regional lender with a few hundred complaints may actually have a higher per-customer complaint rate. The "Timely Response %" column shows the share of complaints the company answered within the CFPB's deadline, a stronger comparable metric across firms of different sizes. Pair it with the volume column to form a fuller picture, and dig into the company page for the breakdown by product so you can see whether issues are concentrated in a single line of business (for example, credit reporting) or spread across the entire firm.

Complaint records are consumer-submitted narratives. The CFPB does not adjudicate or verify the facts in each report before publishing; companies are given the opportunity to respond, dispute, or resolve. Many complaints are resolved with monetary or non-monetary relief. The strength of the dataset is in its scale, millions of records spanning every major U.S. consumer financial category, and its neutrality: it reports what consumers said, regardless of the company's perspective. Treat individual records accordingly, and lean on aggregate patterns (top issues, year-over-year trends, state distribution) when drawing conclusions.

What the dataset covers

The CFPB Consumer Complaint Database covers complaints against banks, credit-card issuers, mortgage servicers, debt collectors, payday lenders, student-loan servicers, money-transfer companies, prepaid-card issuers, credit bureaus, auto-finance lenders, and other financial products and services regulated by the agency. Complaints are categorized by product (the broad financial-services category) and sub-product, and again by issue (the specific consumer concern, e.g. "incorrect information on your report") and sub-issue. Year-by-year coverage runs from 2011 to present, with monthly refreshes published by the CFPB.

PlainComplaint refreshes from the agency's public release on a regular cadence and re-derives all aggregate counts, rankings, and trend lines on each refresh, so the page you're reading reflects the latest snapshot of the public database. See the methodology page for the full data pipeline, dedup rules, and the refresh schedule, or browse by other dimensions: issues, products, or states.