Total complaints
1
Filed since At t
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows which was once again denied because according to the agent's complaint history from CFPB public records. 1 consumers have filed complaints since At t. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since At t
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How which was once again denied because according to the agent's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| we spoke to an agent who informed us that the underwriters had denied our Loan Modification and the appeal back in XXXX and that in order to proceed we would need to start the process over completely. This was the first time we had been told that we needed to start over. It had now been over a year since the trial payments | 1 |
| State | Complaints |
|---|---|
| their system was unable to read the PDF files we sent in. | 1 |
| Issue | Complaints |
|---|---|
| and that there was nothing for us to do. Not one person before this told us to re-file the Loan Modification application. Thats now over a year of fees | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
which was once again denied because according to the agent has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to At t, and the most recent logged activity is At the end, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, which was once again denied because according to the agent reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "we spoke to an agent who informed us that the underwriters had denied our Loan Modification and the appeal back in XXXX and that in order to proceed we would need to start the process over completely. This was the first time we had been told that we needed to start over. It had now been over a year since the trial payments", and the single most common underlying issue is "and that there was nothing for us to do. Not one person before this told us to re-file the Loan Modification application. Thats now over a year of fees".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating which was once again denied because according to the agent: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
which was once again denied because according to the agent has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
which was once again denied because according to the agent has a 0% timely response rate to CFPB complaints.
The most common issue reported against which was once again denied because according to the agent is "and that there was nothing for us to do. Not one person before this told us to re-file the Loan Modification application. Thats now over a year of fees" in the "we spoke to an agent who informed us that the underwriters had denied our Loan Modification and the appeal back in XXXX and that in order to proceed we would need to start the process over completely. This was the first time we had been told that we needed to start over. It had now been over a year since the trial payments" product category.
Read our methodology — how this data is sourced, computed, and verified.