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Explore all 145.5K companies with CFPB consumer complaints

145,512 companies

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Company Complaints
which was rebutted by the merchant 1
which was reduced by Wells Fargo Bank from 8.9 % to 8.3 % or something to this mentioning however 1
which was reflected on XX/XX/scrub> 1
which was refundable if I do not like the apartment. 1
which was refunded due to my reaching out and once I learned of the balance requirement I brought the balance back up to at least {$5000.00}. I have since been charged the fee every month since and have had to make multiple contacts to customer service. The most recent fee for XXXX they claim they are unable to refund even though my balance has been over {$5000.00} since XX/XX/XXXX. 1
which was refurbished by XXXX company. 1
which was reported and filed as income 3
which was required. Discover refuses to require XXXX to provide this proof 1
which was resulting in not providing due assistance. They didnt take this on 1
which was satisfied XX/XX/XXXX. 1
which was scrubbed from the account. I never received an explanation for any of these charges. You'll also find my 'claim denied letter from Bank of America where they gave an insufficient explanation of denial.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,BANK OF AMERICA 1
which was sent 3 times. This tactic appears to be reason not to respond within 30 days requirement. violation ( s ) 15 U.S.C 1681i ( a ) ( 2 ) ( A ) 1
which was sent formally though USPS on the 1st of each of those months 1
which was sent formally though XXXX on the XXXX of each of those months 1
which was sent via certified mail with return receipt. Credit acceptance is knowingly damaging my reputation thus 1
which was separate from the personal transaction I attempted to make through my credit card. The only thing they said was that sometimes certain transactions are not be processed by the method in which I have elected and that PayPal automatically pulls from the Cash Balance as default 1
which was separate from the {$700.00} in TARP funds given out to other lenders. 1
which was separate from the {$700.00} in XXXX funds given out to other lenders. 1
which was signed for and ignored. Despite this 1
which was signed for upon completion of delivery. Additionally 1
which was signed Friday by Gov. Greg Abbott. The law takes effect immediately and represents a major step in protecting consumers from the longlasting damage that can result from surprise billing in Texas 1
which was signed into law on XX/XX/XXXX 1
which was spotless prior to that. 1
which was subject to repayment 1
which was submitted and accepted XX/XX/XXXX. Now 1
which was subsequently closed due to these transactions. XXXX informed XXXX XXXX that they would neither process a refund on my charges nor settle the batch appropriately to fund the merchant. XXXX stated that the transaction amounts would be held 1
which was subsequently denied on two separate occasions. 1
which was surprising to me 1
which was taken from my account the same day that you received it. I have not received any form of a receipt. Today 1
which was that the products had been returned to their warehouse. It is particularly disappointing that XXXX XXXX consistently sent the same documentation to my bank 1
which was that they would do what was needed so the account would be closed. This time 1
which was that XXXX presented the check first 1
which was the 14th day window within the proper time to preserve my rights.An answer & notice of response As of the date of this filing XX/XX/XXXX XXXX XXXX XXXX claims remain open in dispute. 1
which was the 2 Flat Iron. 1
which was the actual amount I received from XXXX. XXXX said she would contact XXXX with the offer and get back to me by phone and/or email. I tried to send an email to the website listed on the correspondence on XX/XX/XXXX 1
which was the basis of my original complaint. 1
which was the correct one. I asked to speak with the manager and she confirmed the wire transfer would go out if I re-submit again. I did 1
which was the device used to purchase tickets to a XXXX XXXX XXXX - XX/XX/XXXX. He also didn't care that the IP address used was not our XXXX address. He would not issue a charge back. He informed me that I was assigned case # XXXX. 1
which was the document outlining my hearing apparently. 1
which was the exact date I returned the equipment. XXXX still refused to adjust the account and told me that I would receive a final bill for services through XX/XX/XXXX which would be an additional XXXX months of services I did not have. 1
which was the first time I had heard about this requirement. I requested that they go ahead with my routing numbers and signature because they already have been using my same bank account to take monthly payments for the last 9 months 1
which was the number I provided to set up the account in the first place. 1
which was the only reason I did n't have them to send on XXXX/XXXX/XXXX. There should have been more than enough time between XXXX/XXXX/XXXX and XXXX/XXXX/XXXX for someone at Selene to make a note stating the transaction history was not acceptable.,,Selene Finance LP,MN,55434,Older American,Consent provided,Web,2016-01-22,Closed with explanation,Yes,No,1754407 1
which was the only relief from further financial abuse. 1
which was the purchase price of the transaction {$660.00} on the XXXX website. 1
which was the reason for the return. That is also totally untrue ; we refused shipment because of the damage. 1
which was the reason why I needed to go inside. She then told me that if I had money on my account 1
which was the recent balance transfer 1
which was the remaining record or observable record in website. And this account was closed due to the customers request 1
which was the sole subject of my recent call and written inquiry. 1

What this index shows

This is the master index of every company that appears in the Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database, mirrored on PlainComplaint and grouped by institution so a single company page rolls up every complaint filed against that company across every product, state, and year since 2011. The CFPB began collecting consumer complaints when it was established under the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010 and has published them as a public dataset to give consumers, researchers, and journalists a window into how U.S. financial-services firms respond to customer concerns.

The default view is alphabetical by company name and paginated 50 companies per page. Use the sort controls to re-order by total complaint volume (highest first), timely-response percentage (best response track record first), or most recent complaint activity (companies with the freshest reports). Each row links to a dedicated company page showing year-over-year complaint trends, the top complaint products, complaint issues, top states by volume, and a year-by-year breakdown of complaint counts and response timeliness.

How to compare companies fairly

Raw complaint volume is a function of two things: how many customers the company serves, and how it handles those customers. A nationwide bank with tens of millions of accounts can show six-figure complaint counts simply because of its scale; a smaller regional lender with a few hundred complaints may actually have a higher per-customer complaint rate. The "Timely Response %" column shows the share of complaints the company answered within the CFPB's deadline, a stronger comparable metric across firms of different sizes. Pair it with the volume column to form a fuller picture, and dig into the company page for the breakdown by product so you can see whether issues are concentrated in a single line of business (for example, credit reporting) or spread across the entire firm.

Complaint records are consumer-submitted narratives. The CFPB does not adjudicate or verify the facts in each report before publishing; companies are given the opportunity to respond, dispute, or resolve. Many complaints are resolved with monetary or non-monetary relief. The strength of the dataset is in its scale, millions of records spanning every major U.S. consumer financial category, and its neutrality: it reports what consumers said, regardless of the company's perspective. Treat individual records accordingly, and lean on aggregate patterns (top issues, year-over-year trends, state distribution) when drawing conclusions.

What the dataset covers

The CFPB Consumer Complaint Database covers complaints against banks, credit-card issuers, mortgage servicers, debt collectors, payday lenders, student-loan servicers, money-transfer companies, prepaid-card issuers, credit bureaus, auto-finance lenders, and other financial products and services regulated by the agency. Complaints are categorized by product (the broad financial-services category) and sub-product, and again by issue (the specific consumer concern, e.g. "incorrect information on your report") and sub-issue. Year-by-year coverage runs from 2011 to present, with monthly refreshes published by the CFPB.

PlainComplaint refreshes from the agency's public release on a regular cadence and re-derives all aggregate counts, rankings, and trend lines on each refresh, so the page you're reading reflects the latest snapshot of the public database. See the methodology page for the full data pipeline, dedup rules, and the refresh schedule, or browse by other dimensions: issues, products, or states.