Total complaints
1
Filed since On X
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows which was now over a month old's complaint history from CFPB public records. 1 consumers have filed complaints since On X. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since On X
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How which was now over a month old's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| finally after multiple calls and my insistence on having USAA representatives look at their own documentation | 1 |
| State | Complaints |
|---|---|
| and we paid XXXX directly on XX/XX/XXXX for the XXXX payment. | 1 |
| Issue | Complaints |
|---|---|
| prior to our XXXX payment to XXXX ; a computer software problem with payments for many customers we were told. USAA representative stated that the problem was not ours and that USAA would send XXXX and us a Letter of Good Faith '' explaining the problem. USAA assured me that this problem would not impact my credit | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
which was now over a month old has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to On X, and the most recent logged activity is On XX/XX/X, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, which was now over a month old reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "finally after multiple calls and my insistence on having USAA representatives look at their own documentation", and the single most common underlying issue is "prior to our XXXX payment to XXXX ; a computer software problem with payments for many customers we were told. USAA representative stated that the problem was not ours and that USAA would send XXXX and us a Letter of Good Faith '' explaining the problem. USAA assured me that this problem would not impact my credit".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating which was now over a month old: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
which was now over a month old has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
which was now over a month old has a 0% timely response rate to CFPB complaints.
The most common issue reported against which was now over a month old is "prior to our XXXX payment to XXXX ; a computer software problem with payments for many customers we were told. USAA representative stated that the problem was not ours and that USAA would send XXXX and us a Letter of Good Faith '' explaining the problem. USAA assured me that this problem would not impact my credit" in the "finally after multiple calls and my insistence on having USAA representatives look at their own documentation" product category.
Read our methodology — how this data is sourced, computed, and verified.