2026 data Public-data reference. official source

Companies: M

Companies starting with M that appear in the CFPB Consumer Complaint Database, sorted by total complaint volume.

3.0K companies starting with "M"

Showing 2.6K–2.6K of 3.0K

Company Complaints
my loan interest rates keep climbing until it reached over 7 % 1
my loan is bought by another lender ) 1
my loan on the Firstmark Services website says I owe {$140.00} on XX/XX/XXXX as always. I have checked the website most days with no change. I even sent an email request with the form they suggest on Wednesday 1
my loan processor and my underwriter 1
my loan provider has still not processed my request 3
my loan status went from current to 3 months past due. Then penfed threatened repossession less than 2 weeks after taking away my payments. Penfed also refused to communicate with me to resolve the harm they created. This is illegal how they created this situation. Penfed has also refused payments. 1
my loan was not modified and I paid all the interest 1
my loan was placed in forbearance while this processed. 1
my loan was set for 60 months@ 8.99 % -- there was no need to pay this off early while BalTrnOffer 7 went up to 24.24 %! ) I talked to Citi multiple times ( at least half a dozen ) and each time was told they were investigating this matter to correct it. 1
my loan was status was in good standing. All of a sudden 1
my loan will forever be barred from SCRA protections. I disagree because Navy Federal 's interpretation is too limiting. 1
my loan with the highest interest rate of XXXX % that shows to have a monthly payment of {$28.00} applied with my direct debit payment 1
my loan would mature on XXXX XXXX XXXX. He paused for a minute or XXXX 1
my loan would not be processed or posted before the end of the month due to a XXXX business day posting period 1
my loan wouldn't have even initially been considered 1
my loan-to-value on my home would be at 70 % according to the appraisal completed in conjunction with this home loan refinance in XXXX of XXXX. A summary page from the appraisal is attached titled 1
my loans did not match what was being reported on my credit report. I have documentation to back up some of these claims as well as other smaller issues. Constant harassing while I was n't in school 3 to 4 times a day different phone calls 1
my loans went from XXXX/month under repay ( correct ) to XXXX during the covid forbearance 1
my loans were no longer in deferment 1
my local branch 1
my local utility companies 1
my longest credit history! ). I've paid {$1300.00} of the {$1500.00} I've received to date from SeedFi. 1
my loss mitigation application was still rejected by Flagstar Bank. On XX/XX/XXXX 1
my mailbox is filled with hundreds of letters from them 1
my mailing address has been the following since XXXX ( which can be seen in my attached credit report and Alaska XXXX reports since XXXX ) : XXXX XXXX XXXX XXXX 1
my mailing address on file ). Also on the call with the Fraud Department agent on XX/XX/XXXX 1
my main concern is for a correction to be made to my credit reporting regarding my account because it is nonfactual to state that my account was not being paid when payments have been made on a monthly basis. In addition 1
my marital status and certainly fraudulently misrepresented fact on my credit profile 1
my marriage and birth certificates 1
my max VA loan entitlement was found to be {$670000.00} based on XXXX calculations. This amount was later reduced to approximately {$650000.00} 1
my medical data which violates my HIPAA rights 1
my membership payments have been wrongly stopped without my consent. It is unacceptable that XXXX XXXX XXXX continues to charge my fianc on the same card while my payments have ceased. With that 1
my minimum balance payment increased tremendously for payments being missed 1
my minimum due is {$130.00}! What!! The supervisor could not tell me why. Even if it was the minimum due and the late fee 1
my mode of living and to my family! I need the following : late payments Deleted : ( # XXXX ),,EQUIFAX 1
my mode of living and to my family! I need the following : late payments Deleted : ( # XXXX ),Company has responded to the consumer and the CFPB and chooses not to provide a public response,Experian Information Solutions Inc.,OH,454XX,Servicemember,Consent provided,Web,2024-03-29,Closed with explanation,Yes,N/A,8646067 1
my mode of living. 3
my modification was approved. 1
my mom and I received calls and letters from real estate investors asking about buying my house. ( My mom lives in Florida ; we share the same first and last name ) After weeks of calling tirelessly and struggling to speak with a rep who spoke clear english and never being able to speak to a manager 1
my moms income tax return to show income and proof of identity 1
my money goes into a reserve account until it is fully paid and may not be applied properly to escrow 1
my money has been stolen and Citibank doesn't seem to care at all about its customers. If it was a small amount 1
my MONEY trails always lead to Bank of America and XXXX XXXX XXXX who ( 1 ) own companies whose names appear on the letterheads 1
my monthly bill/account statement is received through the united states postal service. This shows that Aspire has acknowledge the form of communication by mailing my month statement to me. I am not paperless billing. Aspire Violations : 2 Truth in Lending Act- Section 1026.9 : creditors must provide consumer the right to reject the change. This was stripped from me when Aspire failed to give me written notice through normal form of communications of mail through united stated postal service. Aspire Violation : 3 Truth in Lending Act- Section 1026.16 : deceptive or misleading advertising pratice 1
my monthly charges will constantly increase. 1
my monthly mortgage payment has been incorrectly increased by {$370.00}. Ive paid it every month to avoid late fees or credit damage. As of XX/XX/XXXX 1
my monthly payment was increased from $ XXXX/month to $ XXXX/month. Again 1
my monthly payment went up XXXX + dollars 1
my monthly payments would grow to somewhere in the vicinity of {$300.00}. 1
my monthly PMI payments had been deducted but not paid out to RP. Meaning : since the purchase of my house in XX/XX/XXXX 1

About this letter-indexed view

This page lists every company beginning with the letter M that appears in the Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database. The CFPB has accepted consumer complaints since 2011 and publishes them as a public dataset so consumers, journalists, and researchers can study patterns across the financial services industry. PlainComplaint mirrors that database and groups it by company so a single company page rolls up every complaint filed against that institution across every product, state, and complaint year.

Companies on this page are listed by name by default. You can switch the sort to "Most Complaints" to surface the highest-volume institutions starting with this letter, "Timely Response" to find companies with the strongest response track record, or "Most Recent" to see who has had complaints filed most recently. Each row links to a dedicated company page with year-over-year trends, the top complaint products, the issue categories driving volume, and a state-level breakdown showing where the company's customer base is filing the most reports.

How to interpret these numbers

Total complaint counts reflect raw volume — they do not control for a company's customer base size, market share, or product mix. A large nationwide bank can show six-figure complaint counts simply because it serves tens of millions of customers. A smaller regional lender with a low complaint count may still have a higher per-customer complaint rate. To compare companies fairly, look at "Timely Response %" alongside total volume: this measures the share of complaints the company answered within the CFPB's deadline. A high timely rate combined with a low consumer-disputed rate is a stronger signal of customer-service quality than raw count alone.

A complaint in this database is not a finding of wrongdoing. The CFPB does not verify the facts of each complaint before publishing it; complaints are consumer-submitted narratives. Companies have the opportunity to respond, dispute, or resolve each complaint, and many are resolved with monetary or non-monetary relief. The strength of the dataset is its scale — millions of records spanning every major U.S. consumer finance category — and its neutrality: it reports what consumers said happened, regardless of the company's perspective.

What you'll find on each company page

Each company detail page derives every statistic from the live PlainComplaint database. You'll see the company's total complaint volume since 2011, the timely-response rate, the breakdown by financial product (mortgages, credit cards, debt collection, credit reporting, and so on), the most common complaint issues filed against that company, the top states by complaint volume, and a year-over-year trend showing whether complaint volume is rising or falling. Where the database includes the company's most-recent assets or revenue, those values are shown so readers can compare complaint volume against firm size — context that raw counts alone cannot provide.

Companies are deduplicated where possible: subsidiaries are linked back to their parent organization, and shared identifiers from the CFPB are used to merge duplicate entries that appear under slightly different names. If you spot a company that should be merged with another, contact our editorial team — corrections are processed and reflected on the next dataset refresh.

Source & refresh cadence

All complaint records originate from the CFPB Consumer Complaint Database, downloaded from the agency's public data portal at consumerfinance.gov. We refresh the dataset on a regular cadence so the rankings, browse pages, and detail-page statistics stay aligned with the agency's latest public release. See the methodology page for the full data pipeline, deduplication rules, and refresh schedule. See the full company index for the alphabetical view across every letter, or jump to the rankings hub for live top-10 lists computed from the same database.

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