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Explore all 145.5K companies with CFPB consumer complaints

145,512 companies

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Company Complaints
your Card account must not be canceled or past due at the time of fulfillment. Purchases to meet the spend requirement do NOT include fees or interest charges 1
your card issuer might consider this a cash advance transaction and you may be charged a fee for this. If you are not able to give us a call 2
Your case has been created. 1
your case is considered resolved and closed. 1
your check will be released on the XXXX. Im escalating it for us so we can look at our processes. I clarified and asked would anybody be calling me back 1
your claim of abandonment is a false claim and securities fraud 1
your client received actual notice of the bankruptcy case on or before XX/XX/XXXX. 1
your company : XXXX. Failed to Properly Investigate My Dispute : I was not provided with sufficient evidence or details about how the dispute was reviewed. Who did they interview regarding these accounts The investigation process appeared to be incomplete or superficial 1
your company charged my account an addition {$39.00}. In this letter dated XX/XX/XXXX 1
your company is liable according to 15 USC 1681XXXX,Company has responded to the consumer and the CFPB and chooses not to provide a public response,U.S. BANCORP,FL,33334,Servicemember,Consent provided,Web,2022-11-08,Closed with non-monetary relief,Yes,N/A,6177730 1
your company is required to provide provisional credit to the consumer within XXXX business days of the initial report 1
your company is the XXXX sending me these questionable 'court documents ' and creating these so-called filings even after I have done my part in promptly 2
your company no longer has a permissible reason to obtain my credit report. 1
your company or myself. To that end 1
your company re-issued my unused corticate. Therefore 1
your company referenced group activities in the outline received by my client 1
your company should indicate me by my family name or full name. 1
your company was supposed to file documentation meaning an applicable entity was supposed to report an identifiable event to the IRS regarding this debt I am supposed to owe. I haven't received ANYTHING and since this debt is OVER {$600.00} 1
your complaint has been Closed with explanation. : 1. You paid the account balance in full in XX/XX/XXXX ; 2. There was a delay in closing the account ; and 3. XXXX processed a manual AUD on XX/XX/XXXX to correct the credit reporting. According to our records 2
your consolidation application must have been submitted online through StudentAid.gov by XXXX XXXX XXXX XXXX on XXXX XXXX 1
your continued reporting of fraudulent information after receiving valid identity theft documentation constitutes willful noncompliance under 15 U.S.C. 1681n. 1
your correspondence has been forwarded to my attention at the Executive Office of Customer Advocacy within XXXX. According to our records 2
your credit card issuer is required to provide a copy of your agreement upon request. ' It succinctly states that the requirement is that a copy of my cardholder agreement is to be provided 1
Your Credit Loans, Inc. 3
Your credit was already bad so it wasnt because of this. She asked several times why I was staying in a hotel 1
your credit will become permanent. However 2
Your current balance is {$490.00}. '' Per Lease Agreement Section 2 Sub-section ( c ) Certified funds that she is requesting can only be requested if there has been a 2nd time a payment has been returned for non-payment within 9 months of current lease. This was the first time in almost two ( 2 ) years of such. My checking account is overdrawn and now I am paying the return charge on top of the regular charge regardless that confirmation/withdrawal/hold/and delayed processing upon the property 's side had occurred. 1
your current mortgage holder will reflect payments being late 2
your data breach involved my personal and private data which has a value and caused wrongful conduct of your organization that was in-trusted control of protecting the consumers private property source data. correction with payment settlement satisfaction of all Civil penalties violations with actual damages shall remedy this claim herein. 3
your debit card has been canceled and they will monitor the account for 14 days for transactions. They do not let you speak to anyone about the account to explain what has transpired 1
your debit card should be working as normal 1
your debt is being handled by our 3rd party collections agency 2
your deviations suggest otherwise 1
your disposition of the vehicle violated multiple provisions of UCC Article 9 and the Texas Business & Commerce Code 1
your dispute was previously investigated and resolved. They didn't even review the screen shots I sent them with a letter explaining the whole story!,,DISCOVER BANK,NM,875XX,,Consent provided,Web,2024-10-25,Closed with explanation,Yes,N/A,10578960 1
Your due date is at least 25 days after the close of each billing cycle. WE WILL NOT CHARGE YOU INTEREST ON PURCHASES IF YOU PAY YOUR BALANCE BY THE DUE DATE EACH MONTH ... '' that my balance would be paid in full and that I would have a {$120.00} credit on my account. As such I made two small purchases in the amounts of {$15.00} and {$20.00} 1
your duty to preserve evidence arises when litigation is reasonably anticipated 1
your e-gift card order will be processed. We apologize for any inconvenience and appreciate your understanding. '' After waiting the full 90 DAYS. 1
Your email was being bounced back so I resized the photos to make sure you received this 2
your employee rudely balked back No 1
your envelope took seven ( 7 ) days to go from Michigan to Minnesota. The lack of urgency and lack of care is demonstrative of the mounting bad faith and deceitful efforts on your part to intimidate 1
your estimated call time is more than one hour ''. 1
your exact refund will be determined. Then youll receive a check within 45 days. Canceling your PMI wont impact your monthly payment amount because you paid for your PMI when your loan closed. Heavily relying on this letter 1
your failure to comply with these requirements has resulted in the persistence of inaccurate information on consumer reports. 3
your failure to fully and completely respond on a point-by-point basis 3
your failure to notify me prior to placing this derogatory mark on my credit report is a direct violation of my rights. 1
your failure to reinvestigate is an intentional and/or negligent FCRA violation XXXX 6
your failure to reinvestigate properly is a negligent FCRA violation. 3
your failure to respond to a proper request for information where there exists a legal duty to do so may be deemed an admission. Therefore 2
your Female Customer Representative said NO. I inquired to I would like to speak to her Manager and get the Corporate number. Again 1

What this index shows

This is the master index of every company that appears in the Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database, mirrored on PlainComplaint and grouped by institution so a single company page rolls up every complaint filed against that company across every product, state, and year since 2011. The CFPB began collecting consumer complaints when it was established under the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010 and has published them as a public dataset to give consumers, researchers, and journalists a window into how U.S. financial-services firms respond to customer concerns.

The default view is alphabetical by company name and paginated 50 companies per page. Use the sort controls to re-order by total complaint volume (highest first), timely-response percentage (best response track record first), or most recent complaint activity (companies with the freshest reports). Each row links to a dedicated company page showing year-over-year complaint trends, the top complaint products, complaint issues, top states by volume, and a year-by-year breakdown of complaint counts and response timeliness.

How to compare companies fairly

Raw complaint volume is a function of two things: how many customers the company serves, and how it handles those customers. A nationwide bank with tens of millions of accounts can show six-figure complaint counts simply because of its scale; a smaller regional lender with a few hundred complaints may actually have a higher per-customer complaint rate. The "Timely Response %" column shows the share of complaints the company answered within the CFPB's deadline — a stronger comparable metric across firms of different sizes. Pair it with the volume column to form a fuller picture, and dig into the company page for the breakdown by product so you can see whether issues are concentrated in a single line of business (for example, credit reporting) or spread across the entire firm.

Complaint records are consumer-submitted narratives. The CFPB does not adjudicate or verify the facts in each report before publishing; companies are given the opportunity to respond, dispute, or resolve. Many complaints are resolved with monetary or non-monetary relief. The strength of the dataset is in its scale — millions of records spanning every major U.S. consumer financial category — and its neutrality: it reports what consumers said, regardless of the company's perspective. Treat individual records accordingly, and lean on aggregate patterns (top issues, year-over-year trends, state distribution) when drawing conclusions.

What the dataset covers

The CFPB Consumer Complaint Database covers complaints against banks, credit-card issuers, mortgage servicers, debt collectors, payday lenders, student-loan servicers, money-transfer companies, prepaid-card issuers, credit bureaus, auto-finance lenders, and other financial products and services regulated by the agency. Complaints are categorized by product (the broad financial-services category) and sub-product, and again by issue (the specific consumer concern, e.g. "incorrect information on your report") and sub-issue. Year-by-year coverage runs from 2011 to present, with monthly refreshes published by the CFPB.

PlainComplaint refreshes from the agency's public release on a regular cadence and re-derives all aggregate counts, rankings, and trend lines on each refresh, so the page you're reading reflects the latest snapshot of the public database. See the methodology page for the full data pipeline, dedup rules, and the refresh schedule, or browse by other dimensions: issues, products, or states.