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Explore all 145.5K companies with CFPB consumer complaints

145,512 companies

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Company Complaints
your file came across my desk because it is currently unsaleable to the investor. As your Mortgage Consultant may have told you 1
your financial hardship does not qualify for an extension. No explanation other than there are reasons it doesnt qualify that they dont disclose. 1
your firm is liable as a debt collector. Before escalating this matter to Federal Complaint against your Company for compensatory damages 1
Your first payment for loan account XXXX XXXX and XXXX was XX/XX/XXXX. On XX/XX/XXXX 2
your fraud teams do not even appear to communicate with each other 1
Your Funds Transfer Request Has Been Submitted. While waiting for someone to answer my call 1
your help will be appreciated in assisting me. 1
your help will be much appreciated 1
your information concerning this debt is assumed to be inaccurate. Accordingly 12
your initial response verifying the item with the court was either an error or a lie. Either way 2
your inquiry has been referred to my attention within the XXXX XXXX XXXX XXXX XXXX at XXXX. According to our records 1
your inquiry into my credit report violates the Fair Credit Reporting Act 3
your inquiry into my credit report violates theFair Credit Reporting Act 2
your inquiry into my credit reports violates the ( FRCA ) sec 1
your institution is required to ensure the protection of sensitive information 2
Your integrity should make motivate you.,,FIRST ADVANTAGE CORPORATION,SC,294XX,Servicemember,Consent provided,Web,2023-09-29,Closed with explanation,Yes,N/A,7639108 1
Your integrity should make motivate you.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,Experian Information Solutions Inc.,SC,294XX,Servicemember,Consent provided,Web,2023-09-29,Closed with explanation,Yes,N/A,7637595 1
Your integrity should make motivate you.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,Experian Information Solutions Inc.,SC,294XX,Servicemember,Consent provided,Web,2023-09-29,Closed with non-monetary relief,Yes,N/A,7637761 1
your interest rate and monthly principal and interest payment will be fixed for the life of your mortgage. 1
your interest rate must be high enough that the mortgage servicer can drop it by at least half a point. Ours is at XXXX so that is not an option. The second is a new VA loan rate and term '' where the servicer does what we requested in the first place 1
your invoice balance of {$150.00} remains unpaid. Additional fees and costs may be due 1
your landlord must give you 24 hours notice to enter rental property ( Nev. Rev. Stat. Ann. 118A.330 ). If your landlord repeatedly violates your rights to privacy 1
your late payment fee will not be more than {$20.00}. You may also have to pay interest on any funds which remain unpaid from the previous billing period and your interest rate may increase. '' Furthermore 1
your lender may ( 1 ) add the amounts to your loan balance 1
your letter is contradicting and misleading 1
your letter on XX/XX/2018 merely stated that you/your company have reviewed my student loan accounts in connection to the CFPB vs Citibank 1
your letter on XX/XX/2018 merely stated that you/your company have reviewed my student loan accounts in connection to the CFPB vs XXXX 2
your liability is generally limited to {$50.00}. I notified the bank immediately of my stolen device and also filed a police report right away! 1
your loan has funded!.. 1
your loan is still outstanding 1
your loan number changed from XXXX to XXXX. The account is currently due for the XXXX XXXX 1
your loan servicer will notify you about which type of forbearance you are in and which previous months were covered by which type of forbearance. They will also notify you when you have been placed in a new IDR plan. '' It has been more than 10 business days since I've submit my application ( and MOHELA verified receipt of the application ) 1
your loan servicer will notify you about which type of forbearance you are in and which previous months were covered by which type of forbearance. They will also notify you when you have been placed in a new IDR plan. '' It has now been 67 days since Mohela reports recieving my application 1
your loan WILL BE RE-PRICED and this may result in pricing increases. However 1
your loans were entered into the Income Based Repayment ( IBR ) plan. From XX/XX/XXXX 1
your loans would be considered delinquent and reported to the national credit reporting agencies. However 1
Your mechanic told XXXX that Warranty on file and told me to contact them for warranty repairs 1
your mortgages DO QUALIFY for a XXXX modification '' 1
your next payment under your current IDR certification is due on [ Date_Payment ]. '' I responded on XX/XX/XXXX stating the email makes no sense and doesn't include a valid payment date 1
your office needs to provide the evidence ( s ) 1
your office will provide the name and address of the original creditor I have never signed any agreement or contract with your company 2
your only recourse is to dispute these unauthorized charges with Visa. Once these disputes are filed 1
your operations are fueled by greed 3
your organization 1
Your original Dispute was Modified 2
your payment is past due. 1
your payment plan will start. 1
your pin was entered and/or you signed for the merchandise or service 1
your possession and use of my personal data is unlawful.,,ONLINE Information Services 1
your purchase qualifies for the warranty service if manufacture defects are found or occurs within the stated warranty period ( normally XXXX XXXX Because the device was lost 1

What this index shows

This is the master index of every company that appears in the Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database, mirrored on PlainComplaint and grouped by institution so a single company page rolls up every complaint filed against that company across every product, state, and year since 2011. The CFPB began collecting consumer complaints when it was established under the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010 and has published them as a public dataset to give consumers, researchers, and journalists a window into how U.S. financial-services firms respond to customer concerns.

The default view is alphabetical by company name and paginated 50 companies per page. Use the sort controls to re-order by total complaint volume (highest first), timely-response percentage (best response track record first), or most recent complaint activity (companies with the freshest reports). Each row links to a dedicated company page showing year-over-year complaint trends, the top complaint products, complaint issues, top states by volume, and a year-by-year breakdown of complaint counts and response timeliness.

How to compare companies fairly

Raw complaint volume is a function of two things: how many customers the company serves, and how it handles those customers. A nationwide bank with tens of millions of accounts can show six-figure complaint counts simply because of its scale; a smaller regional lender with a few hundred complaints may actually have a higher per-customer complaint rate. The "Timely Response %" column shows the share of complaints the company answered within the CFPB's deadline — a stronger comparable metric across firms of different sizes. Pair it with the volume column to form a fuller picture, and dig into the company page for the breakdown by product so you can see whether issues are concentrated in a single line of business (for example, credit reporting) or spread across the entire firm.

Complaint records are consumer-submitted narratives. The CFPB does not adjudicate or verify the facts in each report before publishing; companies are given the opportunity to respond, dispute, or resolve. Many complaints are resolved with monetary or non-monetary relief. The strength of the dataset is in its scale — millions of records spanning every major U.S. consumer financial category — and its neutrality: it reports what consumers said, regardless of the company's perspective. Treat individual records accordingly, and lean on aggregate patterns (top issues, year-over-year trends, state distribution) when drawing conclusions.

What the dataset covers

The CFPB Consumer Complaint Database covers complaints against banks, credit-card issuers, mortgage servicers, debt collectors, payday lenders, student-loan servicers, money-transfer companies, prepaid-card issuers, credit bureaus, auto-finance lenders, and other financial products and services regulated by the agency. Complaints are categorized by product (the broad financial-services category) and sub-product, and again by issue (the specific consumer concern, e.g. "incorrect information on your report") and sub-issue. Year-by-year coverage runs from 2011 to present, with monthly refreshes published by the CFPB.

PlainComplaint refreshes from the agency's public release on a regular cadence and re-derives all aggregate counts, rankings, and trend lines on each refresh, so the page you're reading reflects the latest snapshot of the public database. See the methodology page for the full data pipeline, dedup rules, and the refresh schedule, or browse by other dimensions: issues, products, or states.