Total complaints
2
Filed since Anyw
2 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
2 consumer complaints filed with the CFPB
This profile shows your company is the XXXX sending me these questionable 'court documents ' and creating these so-called filings even after I have done my part in promptly's complaint history from CFPB public records. 2 consumers have filed complaints since Anyw. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
2
Filed since Anyw
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How your company is the XXXX sending me these questionable 'court documents ' and creating these so-called filings even after I have done my part in promptly's 2 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| I went ahead and negotiated a settlement plan with them that I could manage what with my father passing away | 2 |
| State | Complaints |
|---|---|
| proactively being the XXXX to call them up and connect via email ( even when they didn't afford me that courtesy ) upon seeing the court documents in the mail that had odd overlapping numbers and questionable aspects to it in order to verify their connection with XXXX as I never expected to hear from anyone other than XXXX in regards to this and feel that I am being harassed in spite of holding up my end of the payment plan and the inaccuracy of potentially being in default '' in spite of the fact I have screenshots of every receipt of every payment I've made faithfully as a monthly priority. | 1 |
| proactively being the XXXX to call them up and connect via email ( even when they didn't afford me that courtesy ) upon seeing the court documents in the mail that had odd overlapping numbers and questionable aspects to it in order to verify their connection with CapitalOne as I never expected to hear from anyone other than CapitalOne in regards to this and feel that I am being harassed in spite of holding up my end of the payment plan and the inaccuracy of potentially being in default '' in spite of the fact I have screenshots of every receipt of every payment I've made faithfully as a monthly priority. | 1 |
| Issue | Complaints |
|---|---|
| I have made monthly payments even ahead of the due dates in good faith without fail. Suddenly this week I received another letter in the mail that looks like another court-filed document with the heading XXXX Day Notice of Intent to Enter Default ''. I called them right away asking why I'm being sent communications like this when we have officially entered into a settlement/payment plan and I have never missed any payments to this day. The representative over the phone was giving me all kinds of responses that didn't make any sense to me such as you can file/write a stipulation telling the court that you are making payments '' ( they have in fact been the ones receiving those payments and created the terms we all agreed to. She also said further litigation won't be pursued as long as I'm making payments '' ( so | 2 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
your company is the XXXX sending me these questionable 'court documents ' and creating these so-called filings even after I have done my part in promptly has accumulated 2 consumer complaints in the CFPB public database, with filings active across 2 U.S. states. Of those submissions, 2 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Anyw, and the most recent logged activity is Anyway, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, your company is the XXXX sending me these questionable 'court documents ' and creating these so-called filings even after I have done my part in promptly reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I went ahead and negotiated a settlement plan with them that I could manage what with my father passing away", and the single most common underlying issue is "I have made monthly payments even ahead of the due dates in good faith without fail. Suddenly this week I received another letter in the mail that looks like another court-filed document with the heading XXXX Day Notice of Intent to Enter Default ''. I called them right away asking why I'm being sent communications like this when we have officially entered into a settlement/payment plan and I have never missed any payments to this day. The representative over the phone was giving me all kinds of responses that didn't make any sense to me such as you can file/write a stipulation telling the court that you are making payments '' ( they have in fact been the ones receiving those payments and created the terms we all agreed to. She also said further litigation won't be pursued as long as I'm making payments '' ( so".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating your company is the XXXX sending me these questionable 'court documents ' and creating these so-called filings even after I have done my part in promptly: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
your company is the XXXX sending me these questionable 'court documents ' and creating these so-called filings even after I have done my part in promptly has received 2 consumer complaints filed with the Consumer Financial Protection Bureau.
your company is the XXXX sending me these questionable 'court documents ' and creating these so-called filings even after I have done my part in promptly has a 0% timely response rate to CFPB complaints.
The most common issue reported against your company is the XXXX sending me these questionable 'court documents ' and creating these so-called filings even after I have done my part in promptly is "I have made monthly payments even ahead of the due dates in good faith without fail. Suddenly this week I received another letter in the mail that looks like another court-filed document with the heading XXXX Day Notice of Intent to Enter Default ''. I called them right away asking why I'm being sent communications like this when we have officially entered into a settlement/payment plan and I have never missed any payments to this day. The representative over the phone was giving me all kinds of responses that didn't make any sense to me such as you can file/write a stipulation telling the court that you are making payments '' ( they have in fact been the ones receiving those payments and created the terms we all agreed to. She also said further litigation won't be pursued as long as I'm making payments '' ( so" in the "I went ahead and negotiated a settlement plan with them that I could manage what with my father passing away" product category.
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