Total complaints
1
Filed since In X
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows your exact refund will be determined. Then youll receive a check within 45 days. Canceling your PMI wont impact your monthly payment amount because you paid for your PMI when your loan closed. Heavily relying on this letter's complaint history from CFPB public records. 1 consumers have filed complaints since In X. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since In X
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How your exact refund will be determined. Then youll receive a check within 45 days. Canceling your PMI wont impact your monthly payment amount because you paid for your PMI when your loan closed. Heavily relying on this letter's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| I inquired about an estimated refund if I am eligible to cancel Private Mortgage Insurance ( PMI ). Dated XX/XX/XXXX | 1 |
| State | Complaints |
|---|---|
| I proceeded to refinance my loan with another lender. | 1 |
| Issue | Complaints |
|---|---|
| You paid your PMI in full when your loan closed. If you meet the requirements to cancel your PMI under the Homeowners Protection Act of 1998 ( HPA ) | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
your exact refund will be determined. Then youll receive a check within 45 days. Canceling your PMI wont impact your monthly payment amount because you paid for your PMI when your loan closed. Heavily relying on this letter has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to In X, and the most recent logged activity is In XX/XX/X, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, your exact refund will be determined. Then youll receive a check within 45 days. Canceling your PMI wont impact your monthly payment amount because you paid for your PMI when your loan closed. Heavily relying on this letter reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I inquired about an estimated refund if I am eligible to cancel Private Mortgage Insurance ( PMI ). Dated XX/XX/XXXX", and the single most common underlying issue is "You paid your PMI in full when your loan closed. If you meet the requirements to cancel your PMI under the Homeowners Protection Act of 1998 ( HPA )".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating your exact refund will be determined. Then youll receive a check within 45 days. Canceling your PMI wont impact your monthly payment amount because you paid for your PMI when your loan closed. Heavily relying on this letter: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
your exact refund will be determined. Then youll receive a check within 45 days. Canceling your PMI wont impact your monthly payment amount because you paid for your PMI when your loan closed. Heavily relying on this letter has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
your exact refund will be determined. Then youll receive a check within 45 days. Canceling your PMI wont impact your monthly payment amount because you paid for your PMI when your loan closed. Heavily relying on this letter has a 0% timely response rate to CFPB complaints.
The most common issue reported against your exact refund will be determined. Then youll receive a check within 45 days. Canceling your PMI wont impact your monthly payment amount because you paid for your PMI when your loan closed. Heavily relying on this letter is "You paid your PMI in full when your loan closed. If you meet the requirements to cancel your PMI under the Homeowners Protection Act of 1998 ( HPA )" in the "I inquired about an estimated refund if I am eligible to cancel Private Mortgage Insurance ( PMI ). Dated XX/XX/XXXX" product category.
Read our methodology — how this data is sourced, computed, and verified.