Total complaints
1
Filed since Arou
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows your debit card should be working as normal's complaint history from CFPB public records. 1 consumers have filed complaints since Arou. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since Arou
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How your debit card should be working as normal's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| the BBVA USA website again displayed a new header message | 1 |
| State | Complaints |
|---|---|
| even if you continue to experience issues with enrollment in online and mobile banking. We know not having online and mobile access to your account is unacceptable | 1 |
| Issue | Complaints |
|---|---|
| To Simple customers converting to BBVA : This has not been a good conversion experience for many of you. We know this | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
your debit card should be working as normal has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Arou, and the most recent logged activity is Around XXX, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, your debit card should be working as normal reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "the BBVA USA website again displayed a new header message", and the single most common underlying issue is "To Simple customers converting to BBVA : This has not been a good conversion experience for many of you. We know this".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating your debit card should be working as normal: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
your debit card should be working as normal has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
your debit card should be working as normal has a 0% timely response rate to CFPB complaints.
The most common issue reported against your debit card should be working as normal is "To Simple customers converting to BBVA : This has not been a good conversion experience for many of you. We know this" in the "the BBVA USA website again displayed a new header message" product category.
Read our methodology — how this data is sourced, computed, and verified.