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Explore all 145.5K companies with CFPB consumer complaints

145,512 companies

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Company Complaints
XXXX and their accomplice-impersonator XXXX XXXX prefer to defraud their litigation insurance company to cover for wrongdoers legal fees rather than honestly compensate customers who became victims of fraud,,FIRST AMERICAN FINANCIAL CORPORATION,MI,490XX,,Consent provided,Web,2022-09-16,Closed with explanation,Yes,N/A,5990535 1
XXXX and their area marketing manager. They both gave the excuse that they were on digital coupons and couldnt process the returns nor could they replace the actual meal that was purchased. I told XXXX and the area marketing manager that failure to replace the items equated to false advertising 1
XXXX and their related subsidiary entities - unlicensed unethical 3
XXXX and then home 1
XXXX and there seems to be some confusion on the part of XXXX XXXX as to where XXXX 1
XXXX and these chiefs put on the DISCLOSURE STATEMENT he sent you : Property damage insurance ; $ XXXX = {$11.00} 1
XXXX and to remove all over drafts and return all certificate of indebtedness back into accounts XXXX 1
XXXX and Trans Union state otherwise. The reports were altered for what they wanted me to see. all positive reporting!,Company has responded to the consumer and the CFPB and chooses not to provide a public response,TRANSUNION INTERMEDIATE HOLDINGS 1
XXXX and TransUnion 2
XXXX and TransUnion and I have the right to make sure my private information isnt shared which is backed by 15 USC 6801 which states It is the policy of the Congress that each financial institution has an affirmative and continuing obligation to respect the privacy of its customers and to protect the security and confidentiality of those customers nonpublic personal information. 1
XXXX and TransUnion are consumer reporting agencies and I am the Consumer 1
XXXX and Transunion either verify the accuracy of the disputed items or promptly delete them from my credit report. Address any potential violations of my rights under the FCRA by XXXX 1
XXXX and TransUnion failed to even maintain the documents Plaintiff provided : at least one of the Defendants admitted to having lost Plaintiffs FTC Identity Theft Report that she had submitted 3
XXXX AND TRANSUNION requisites of mandated reporting laws and truthful 1
XXXX and TransUnion to comply with these laws. Thus 1
XXXX and Transunion to no avail including most recently in XXXX and XXXX XXXX XXXX 1
XXXX and Transunion. I told them that on my XXXX XXXX account I owe {$1500.00} but paid {$35.00} on my account. The reason for that was because XXXX XXXX kept sending me aggregation amounts of payments on my XXXX XXXX card every week and that is not the way I should be billed yet alone I should not be billed every week a different amount. If anything 1
XXXX and tried to fix the issue. I am also receiving social security payments and had top contact them too. 1
XXXX and underwritten by our preferred providers. Products 4
XXXX and USA are two different countries and totally two different court systems and different laws. Again it is only TransUnion who does that kind of thing 1
XXXX and USPS XXXX Real Estate Review on property. Under the Freedom Of Information Act the information is not proprietary. 1
XXXX and was helped by XXXX XXXX. No resolution or update during and after the visit ( was promised an update in 2 days ). 1
XXXX and was never held liable for any portion of the mortgage XXXX and I have an executed Separation Agreement making clear the financial and ownership obligations in regards to the property in question JPMorgan Chase has this document This process has caused emotional and mental damages because I am not XXXX to separate from my ex until the mortgage assumption is completed. 1
XXXX and were told we were now in Foreclosure as of some date after we spoke on the First and we could not pay this amount but had to pay double that amount. When we spoke to a manager she TOLD US THAT IF SOMEONE TOLD US THAT WE COULD PAY XXXX 1
XXXX and XX/XX/.,,Nelnet 1
XXXX and XX/XX/2018 for this documentation. As such 1
XXXX AND XX/XX/2020 ( Please see attached XXXX Billing Statements for XXXX 1
XXXX and XX/XX/2022 XX/XX/2022 Bank that mortgage payments are drawn from sends notification of account being overdrawn. Suspecting something isnt right and after combing through transactions it became clear that two mortgage payments were being processed each month XXXX XXXX has responded with the following correspondence declaring their findings after an investigation into the matter : Thank you for reaching out to us. 1
XXXX and XX/XX/XXXX 15
XXXX and XX/XX/XXXX with collection XX/XX/XXXX with no last payment date. Experian also reports this as a insurance claim or terminated for default ( not true being I have the furniture In my home ).,Company has responded to the consumer and the CFPB and chooses not to provide a public response,Experian Information Solutions Inc.,NY,14224,,Consent provided,Web,2022-06-08,Closed with explanation,Yes,N/A,5646335 1
XXXX and XX/XX/XXXX with collection XX/XX/XXXX with no last payment date. XXXX also reports this as a insurance claim or terminated for default ( not true being I have the furniture In my home ).,,EQUIFAX 1
XXXX and XX/XX/XXXX with collection XX/XX/XXXX with no last payment date. XXXX also reports this as a insurance claim or terminated for default ( not true being I have the furniture In my home ).,Company has responded to the consumer and the CFPB and chooses not to provide a public response,TRANSUNION INTERMEDIATE HOLDINGS 1
XXXX and XX/XX/XXXX XXXX,,CAPITAL ONE FINANCIAL CORPORATION,IL,604XX,,Consent provided,Web,2022-12-13,Closed with explanation,Yes,N/A,6317325 1
XXXX and XX/XX/XXXX XXXX,Company has responded to the consumer and the CFPB and chooses not to provide a public response,BANK OF AMERICA 1
XXXX and XX/XX/XXXX! It IS very important information to me because I rely on ACCURATE credit reporting especially this account as its the only one ever reported late in over 30 years! I question why it was changed 14 months after transfer.,Company believes it acted appropriately as authorized by contract or law,Shellpoint Partners 1
XXXX and XX/XX/XXXX. 2
XXXX and XX/XX/XXXX. I have been repeatedly told to resend '' documents and/or wait XXXX hours ''. 1
XXXX and XX/XX/XXXX. Payments for XXXX and XX/XX/XXXX appear as OK ''. 1
XXXX and XX/XX/XXXX. XXXX 3
XXXX and XX/XX/XXXX.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,Freedom Mortgage Company,DE,19904,,Consent provided,Web,2024-07-09,Closed with explanation,Yes,N/A,9465169 1
XXXX and XXXX 10
XXXX and XXXX has deleted That XXXX XXXX report but Experian will not They say it is accurate. 1
XXXX and XXXX ) reports ASAP. 1
XXXX and XXXX month maturities. She explained there were also other maturity options ( that had not been explained to me at the time of purchase ) that included 12-month and 24-month maturities that did not involve a promotional fee. She suggested following up with Synchrony to change the terms to one of those shorter maturities to see if the {$80.00} fee could then be waived. 1
XXXX and XXXX '' but no specifics which I could verify. 1
XXXX and XXXX 's actions may also contravene the Consumer Financial Protection Act ( CFPA ) 1
XXXX and XXXX ( XXXX was the FICO department ). On the phone Ally mentioned that the 30 days Pas Due '' would not be removed until the balance was paid in full 1
XXXX and XXXX ( XXXX was the XXXX department ). On the phone Ally mentioned that the 30 days Pas Due '' would not be removed until the balance was paid in full 1
XXXX and XXXX ) 1
XXXX and XXXX ) on XXXX separate calls that they don't see anything for me 1

What this index shows

This is the master index of every company that appears in the Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database, mirrored on PlainComplaint and grouped by institution so a single company page rolls up every complaint filed against that company across every product, state, and year since 2011. The CFPB began collecting consumer complaints when it was established under the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010 and has published them as a public dataset to give consumers, researchers, and journalists a window into how U.S. financial-services firms respond to customer concerns.

The default view is alphabetical by company name and paginated 50 companies per page. Use the sort controls to re-order by total complaint volume (highest first), timely-response percentage (best response track record first), or most recent complaint activity (companies with the freshest reports). Each row links to a dedicated company page showing year-over-year complaint trends, the top complaint products, complaint issues, top states by volume, and a year-by-year breakdown of complaint counts and response timeliness.

How to compare companies fairly

Raw complaint volume is a function of two things: how many customers the company serves, and how it handles those customers. A nationwide bank with tens of millions of accounts can show six-figure complaint counts simply because of its scale; a smaller regional lender with a few hundred complaints may actually have a higher per-customer complaint rate. The "Timely Response %" column shows the share of complaints the company answered within the CFPB's deadline — a stronger comparable metric across firms of different sizes. Pair it with the volume column to form a fuller picture, and dig into the company page for the breakdown by product so you can see whether issues are concentrated in a single line of business (for example, credit reporting) or spread across the entire firm.

Complaint records are consumer-submitted narratives. The CFPB does not adjudicate or verify the facts in each report before publishing; companies are given the opportunity to respond, dispute, or resolve. Many complaints are resolved with monetary or non-monetary relief. The strength of the dataset is in its scale — millions of records spanning every major U.S. consumer financial category — and its neutrality: it reports what consumers said, regardless of the company's perspective. Treat individual records accordingly, and lean on aggregate patterns (top issues, year-over-year trends, state distribution) when drawing conclusions.

What the dataset covers

The CFPB Consumer Complaint Database covers complaints against banks, credit-card issuers, mortgage servicers, debt collectors, payday lenders, student-loan servicers, money-transfer companies, prepaid-card issuers, credit bureaus, auto-finance lenders, and other financial products and services regulated by the agency. Complaints are categorized by product (the broad financial-services category) and sub-product, and again by issue (the specific consumer concern, e.g. "incorrect information on your report") and sub-issue. Year-by-year coverage runs from 2011 to present, with monthly refreshes published by the CFPB.

PlainComplaint refreshes from the agency's public release on a regular cadence and re-derives all aggregate counts, rankings, and trend lines on each refresh, so the page you're reading reflects the latest snapshot of the public database. See the methodology page for the full data pipeline, dedup rules, and the refresh schedule, or browse by other dimensions: issues, products, or states.