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Explore all 145.5K companies with CFPB consumer complaints

Company Complaints
XXXX and XXXX ) They still have not unblocked my account online for me to make payments on their website nor have they fixed the mistake they made and accepted the Quick Claim Covid Relief paperwork. That paperwork needs to be completed on their end and handled properly 1
XXXX and XXXX ) to place fraud alerts and freeze my credit. I also called Macys to report the transactions and explain that my identity had been stolen. Macys said they would open a second fraud investigation 1
XXXX and XXXX ). They reported no data not current 1
XXXX and XXXX -- {$430.00} 3
XXXX and XXXX ; our records indicate that these items are not displaying on your credit report. We are in the process of forwarding you a copy of your credit report for confirmation. If you have any additional supporting new documentation regarding the disputed information or any new disputes 1
XXXX and XXXX account 1
XXXX and XXXX all denied me free access to my account based on my nationality as a native XXXX of the XXXX XXXX tribes 1
XXXX and XXXX all dropped drastically because Capital Accounts put it on my credit. 1
XXXX and XXXX all have been violating the law. My transactions 1
XXXX and XXXX and any financial institution furnishing information to credit agencies lack my explicit consent or written authorization to do so. Therefore 1
XXXX and XXXX and I have the right to make sure my private information isnt shared which is backed by 15 USC 6801 which states It is the policy of the Congress that each financial institution has an affirmative and continuing obligation to respect the privacy of its customers and to protect the security and confidentiality of those customers nonpublic personal information. 1
XXXX and XXXX AND ITS PREDECESSORS 1
XXXX and XXXX and then regular payments after that for a modified mortgage. I tried to pay at the end of XXXX and was told I couldn't because It started in XXXX. No one told me this modified offer. No one called me and no one emailed it to me. So now we are up to XXXX. They still won't accept my money because it is not paying it off. I finally spoke to someone who helped me. The amount due was {$6600.00} at that point although my monthly payments missed added up totaled around {$2400.00} give or take since my insurance wasn't paid. I explained that I work full time 50 hours a week with a commute of no less than 2 1/2 hours a day every day. I am a single mother of a XXXX year old and XXXX XXXX XXXX year old who is considered XXXX currently. She spent 6months in the hospital at which time 1
XXXX and XXXX any written consent to report anything on my consumer reports no consent is FRAUD .I demanded to see verifiable proof with my signature on a contract and written consent I gave experian 1
XXXX and XXXX are consumer reporting agencies and I am the Consumer 1
XXXX and XXXX are consumer reporting agencies and I am the XXXX. I have the right to make sure my private information isn't shared which is backed by 15 USC 6801 which states 1
XXXX and XXXX are in direct violation of federal law. Additionally 7
XXXX and XXXX are not maintaining reasonable procedures violating all my rights as a consumer that are listed above.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,Experian Information Solutions Inc.,PA,19013,,Consent provided,Web,2023-12-26,Closed with non-monetary relief,Yes,N/A,8062066 1
XXXX and XXXX are not maintaining reasonable procedures. Also 2
XXXX and XXXX are reporting the Last Payment date as XX/XX/XXXX 1
XXXX and XXXX are reporting the number of months ( terms ) as 73 1
XXXX and XXXX are showing a date reported of XX/XX/XXXX 1
XXXX and XXXX are showing a Last Payment date of XX/XX/XXXX 1
XXXX and XXXX are still reporting incorrectly 1
XXXX and XXXX as well. 1
XXXX and XXXX at once. I have provided you with the details including dates and the names of those I spoke to and have the conversations recorded with informed consent. 1
XXXX and XXXX barely totaled enough for me to afford > $ 1000 month payments. I called for my options - only three were given. 1 ) pay interest only '' at around {$900.00} a month 2 ) pay {$150.00} every three months for forbearance 3 ) default. I opted to pay {$150.00} every three months until I was able to figure out an alternative. I ended up going back to school for post-baccheloreate XXXX studies at state university in XX/XX/XXXX. 1
XXXX and XXXX by phone and online but was unable 1
XXXX and XXXX cashed the {$1300.00} check. I am requesting that XXXX XXXX update my credit reports properly to reflect a XXXX balance.,,ENCORE CAPITAL GROUP INC.,IN,XXXXX,,Consent provided,Web,2017-09-29,Closed with explanation,Yes,N/A,2688894 1
XXXX and XXXX children in college 1
XXXX and XXXX consumer credit reporting scores were HIGHER than they were when I was granted the initial {$4000.00} line of credit - ATTACHED XXXX CREDIT REPORT FROM XX/XX/XXXX. I received letters from Citibank N.A. stating their decision was based on information from XXXX ... In addition to consumer concerns with using XXXX given what was transpiring with XXXX during the timeframe of this incident 1
XXXX and XXXX continue to willfully report this false information on my CONSUMER file on behalf of XXXX and Aidvantage. 1
XXXX and XXXX Credit Bureau. I believe this breach has compromised my right to privacy as protected by the FCRA 1
XXXX and XXXX Credit Bureaus . 1
XXXX and XXXX credit file however this has not happen. I have called all XXXX credit bureaus and they advised they have NOT received anything from Conrad Credit Corporation. I am tired of continuing to file a complaint and neither the CFPB or Conrad Credit Corporation has resolved my issue. You are reporting a duplicate collection which is inaccurate and per my consumer rights per the FCRA this must be deleted from my credit file. This is my last time attempt to resolve this matter with both the CFPB and Conrad Credit Corporation. I will not wait another XXXX days for this matter to be resolve. I will file for litigation immediately. Remove these collection accounts from my credit file NOW!,,CONRAD CREDIT CORPORATION,FL,33578,,Consent provided,Web,2021-11-22,Closed with explanation,Yes,N/A,4937187 1
XXXX and XXXX did not report the monthly payment 1
XXXX and XXXX do not have my consent to furnish this information and they surely do not have my written consent. Any and all consent to Equifax 2
XXXX and XXXX either verify the accuracy of the disputed items or promptly delete them from my credit report. Address any potential violations of my rights under the FCRA by Experian 1
XXXX and XXXX failed to provide me with competent and documentary evidence toprove that the disputed information is verified. 2
XXXX and XXXX failed to report my XXXX ( XXXX ) account 1
XXXX and XXXX failure to properly investigate my request instead 2
XXXX and XXXX from Chase Dispute Dept and XXXX ( Account Supervisor from the Chase Dispute Dept. ) none of them would remove those charges from my credit card. 1
XXXX and XXXX from other banks 1
XXXX and XXXX had not changed and everybody was aware of that. 1
XXXX and XXXX has remained complacent and abdicated its duties required by the FCRA to ensure the complete and accurate reporting of each consumer profile. 1
XXXX and XXXX have been returned. The reason stated is that I'm in default because I owe all the money accrued during the forbearance period to be paid in full. 1
XXXX and XXXX have updated their system after I informed them both 1
XXXX and XXXX in Case XXXX IL App ( 1st ) XXXX now is the LAW 1
XXXX and XXXX in North America. Many more were also involved in the offshore offices. XXXX has not responded to at least three messages. 1
XXXX and XXXX in the amount of {$7300.00}. In late XXXX 1

What this index shows

This is the master index of every company that appears in the Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database, mirrored on PlainComplaint and grouped by institution so a single company page rolls up every complaint filed against that company across every product, state, and year since 2011. The CFPB began collecting consumer complaints when it was established under the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010 and has published them as a public dataset to give consumers, researchers, and journalists a window into how U.S. financial-services firms respond to customer concerns.

The default view is alphabetical by company name and paginated 50 companies per page. Use the sort controls to re-order by total complaint volume (highest first), timely-response percentage (best response track record first), or most recent complaint activity (companies with the freshest reports). Each row links to a dedicated company page showing year-over-year complaint trends, the top complaint products, complaint issues, top states by volume, and a year-by-year breakdown of complaint counts and response timeliness.

How to compare companies fairly

Raw complaint volume is a function of two things: how many customers the company serves, and how it handles those customers. A nationwide bank with tens of millions of accounts can show six-figure complaint counts simply because of its scale; a smaller regional lender with a few hundred complaints may actually have a higher per-customer complaint rate. The "Timely Response %" column shows the share of complaints the company answered within the CFPB's deadline — a stronger comparable metric across firms of different sizes. Pair it with the volume column to form a fuller picture, and dig into the company page for the breakdown by product so you can see whether issues are concentrated in a single line of business (for example, credit reporting) or spread across the entire firm.

Complaint records are consumer-submitted narratives. The CFPB does not adjudicate or verify the facts in each report before publishing; companies are given the opportunity to respond, dispute, or resolve. Many complaints are resolved with monetary or non-monetary relief. The strength of the dataset is in its scale — millions of records spanning every major U.S. consumer financial category — and its neutrality: it reports what consumers said, regardless of the company's perspective. Treat individual records accordingly, and lean on aggregate patterns (top issues, year-over-year trends, state distribution) when drawing conclusions.

What the dataset covers

The CFPB Consumer Complaint Database covers complaints against banks, credit-card issuers, mortgage servicers, debt collectors, payday lenders, student-loan servicers, money-transfer companies, prepaid-card issuers, credit bureaus, auto-finance lenders, and other financial products and services regulated by the agency. Complaints are categorized by product (the broad financial-services category) and sub-product, and again by issue (the specific consumer concern, e.g. "incorrect information on your report") and sub-issue. Year-by-year coverage runs from 2011 to present, with monthly refreshes published by the CFPB.

PlainComplaint refreshes from the agency's public release on a regular cadence and re-derives all aggregate counts, rankings, and trend lines on each refresh, so the page you're reading reflects the latest snapshot of the public database. See the methodology page for the full data pipeline, dedup rules, and the refresh schedule, or browse by other dimensions: issues, products, or states.