Total complaints
1
Filed since The
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows XXXX and XXXX month maturities. She explained there were also other maturity options ( that had not been explained to me at the time of purchase ) that included 12-month and 24-month maturities that did not involve a promotional fee. She suggested following up with Synchrony to change the terms to one of those shorter maturities to see if the {$80.00} fee could then be waived.'s complaint history from CFPB public records. 1 consumers have filed complaints since The . The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since The
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How XXXX and XXXX month maturities. She explained there were also other maturity options ( that had not been explained to me at the time of purchase ) that included 12-month and 24-month maturities that did not involve a promotional fee. She suggested following up with Synchrony to change the terms to one of those shorter maturities to see if the {$80.00} fee could then be waived.'s 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| it was actually a Synchrony policy that was being newly imposed. After waiting for some time and not hearing from Mattress Warehouse on a way forward to address this I followed up again on XXXX XX/XX/XXXX with the store where I purchased it from ( XXXX ) | 1 |
| Issue | Complaints |
|---|---|
| who referred me to another higher level customer care number and I eventually spoke to a Mattress Warehouse district sales manager | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
XXXX and XXXX month maturities. She explained there were also other maturity options ( that had not been explained to me at the time of purchase ) that included 12-month and 24-month maturities that did not involve a promotional fee. She suggested following up with Synchrony to change the terms to one of those shorter maturities to see if the {$80.00} fee could then be waived. has accumulated 1 consumer complaint in the CFPB public database, with filings active across 0 U.S. states. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to The , and the most recent logged activity is The repres, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, XXXX and XXXX month maturities. She explained there were also other maturity options ( that had not been explained to me at the time of purchase ) that included 12-month and 24-month maturities that did not involve a promotional fee. She suggested following up with Synchrony to change the terms to one of those shorter maturities to see if the {$80.00} fee could then be waived. reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "it was actually a Synchrony policy that was being newly imposed. After waiting for some time and not hearing from Mattress Warehouse on a way forward to address this I followed up again on XXXX XX/XX/XXXX with the store where I purchased it from ( XXXX )", and the single most common underlying issue is "who referred me to another higher level customer care number and I eventually spoke to a Mattress Warehouse district sales manager".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating XXXX and XXXX month maturities. She explained there were also other maturity options ( that had not been explained to me at the time of purchase ) that included 12-month and 24-month maturities that did not involve a promotional fee. She suggested following up with Synchrony to change the terms to one of those shorter maturities to see if the {$80.00} fee could then be waived.: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
Learn more about your rights and how to interpret complaint data.
Explore additional financial data about companies, lenders, and institutions on our partner portals.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
XXXX and XXXX month maturities. She explained there were also other maturity options ( that had not been explained to me at the time of purchase ) that included 12-month and 24-month maturities that did not involve a promotional fee. She suggested following up with Synchrony to change the terms to one of those shorter maturities to see if the {$80.00} fee could then be waived. has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
XXXX and XXXX month maturities. She explained there were also other maturity options ( that had not been explained to me at the time of purchase ) that included 12-month and 24-month maturities that did not involve a promotional fee. She suggested following up with Synchrony to change the terms to one of those shorter maturities to see if the {$80.00} fee could then be waived. has a 0% timely response rate to CFPB complaints.
The most common issue reported against XXXX and XXXX month maturities. She explained there were also other maturity options ( that had not been explained to me at the time of purchase ) that included 12-month and 24-month maturities that did not involve a promotional fee. She suggested following up with Synchrony to change the terms to one of those shorter maturities to see if the {$80.00} fee could then be waived. is "who referred me to another higher level customer care number and I eventually spoke to a Mattress Warehouse district sales manager" in the "it was actually a Synchrony policy that was being newly imposed. After waiting for some time and not hearing from Mattress Warehouse on a way forward to address this I followed up again on XXXX XX/XX/XXXX with the store where I purchased it from ( XXXX )" product category.
Read our methodology — how this data is sourced, computed, and verified.