Browse Companies

Explore all 145.5K companies with CFPB consumer complaints

Company Complaints
XXXX and Fed Loan Servicing. My name and address are detailed above and my SS # ends in XXXX. I appreciate your due diligence in providing me with the requested information as I am entitled to receive it. If I paid money towards my federal student loans with current and previous loan holders 1
XXXX and finally my most recent two years XXXX Forms reflecting a monthly INCOME of at least {$2500.00}. Do these people think that my last name is XXXX? 1
XXXX and forwarded to me at a temporary address in New York. 1
XXXX and forwarded to me at a temporary address in XXXX XXXX. 1
XXXX and frustration 1
XXXX and have since removed the non-validated collection.,,EQUIFAX 1
XXXX and I asked to speak to a supervisor 1
XXXX and IRA accounts to cover the amount being refinanced 1
XXXX and it was made out to XXXX XXXX Treasurer and when the treasurer received the check the treasurer would have to refund us the {$1200.00}. 1
XXXX and it's Agents to the delight of XXXX XXXX 1
XXXX and left a voicemail. I left another voicemail for XXXX '' on XXXX XXXX 1
XXXX and Leopold. 1
XXXX and marital problems. 5
XXXX and Midland to Court and let them try giving those weak explanations to a judge.,,ENCORE CAPITAL GROUP INC.,FL,33541,,Consent provided,Web,2023-08-30,Closed with non-monetary relief,Yes,N/A,7472867 1
XXXX and most recently XX/XX/XXXX. Each time the mortgage company calls me 1
XXXX and my doctor there 1
XXXX and my online official TransUnions Credit Monitoring account web application which was unlawfully and temporarily suspended did not match to my online TransUnions free weekly credit report database file. In which 1
XXXX and never contacted me for the authorization. When XXXX XXXX XXXX contact them by cancellation email alert 1
XXXX and on XX/XX/XXXX she has been unable to provide a satisfactory answer or clear reason as to why this balance is showing with Equifax. I indicated to her that whatever arrangements or splits '' XXXX XXXX XXXXXXXX XXXX may have with XXXX XXXX XXXX XXXX has absolutely nothing to do with my negotiated offer. 1
XXXX and only months later did they tell me the account had been written off. 1
XXXX and other occasions ; etc. I have filed 3 complaints just within 10 days of account opening with this bank regarding all these listed issues. 1
XXXX and others about SPS not correcting or applying the payments correctly. He claims that what he sees in the account that payments are being applied to the most recent months 1
XXXX and others who have been named in class actions for improper uses of banking power to their consumer community. 1
XXXX and Pentagon Federal Credit Union have intentionally refused to provide me the requested information. I asked Pentagon Federal Credit Union to provide specific information regarding the handling of my XXXX complaint 1
XXXX and posted to my account on XXXX XXXX 1
XXXX and recorded by Time Stamp on XXXX XXXX 1
XXXX and referred all questions to XXXX XXXX dealership. In early XX/XX/2018 upon initial telephone contact 1
XXXX and second 1
XXXX and several other regulatory bodies. Of note 1
XXXX and should have been reported as current for XX/XX/XXXX. In addition 1
XXXX and shows XXXX days late for XXXX XXXX. ( see attached ) As these are both paid accounts 1
XXXX and SLS and it alter egos UDAAPs caused significant financial injury to us as consumer 1
XXXX and SLS. See XXXX XXXX para XXXX. 1
XXXX and spoke to representative XXXX XXXX 1
XXXX and spoke to XXXX 1
XXXX and spoke to XXXX and XXXX. Wow someone answered over there. I am shocked. I ask them about XXXX 1
XXXX and spoke with XXXX XXXX # XXXX who advised me that she didnt know what the {$120.00} fee was for. She suggested that I notify Selene by writing to request what this fee was for. This is troublesome. She also advised me that if I send a check for the amount of {$1000.00} 1
XXXX and stated they would need additional 30 days to review and investigate 1
XXXX and that your company will meet all these requirements or face a possible regulatory action leading to the suspension of your operating rights for NON- COMPLIANCE. Your company has XXXX ( XXXX ) days from date received to PRODUCE ALL of the requested documentation of your reporting procedure and standards. If I get a pointless letter from your company 1
XXXX and the 3rd and final on XXXX 1
XXXX and the credit lender confirmed that payoff transactions had already been processed 1
XXXX and the loan office shows our loan as 1
XXXX and the only letter I received from Selene Finance on XXXX XXXX 1
XXXX and the other creditors ( Financial Institutions ). 7
XXXX and the other creditors ( XXXX XXXX ). 3
XXXX and the PHH foreclosure attorneys. I received an e-mail with a case number form PHH on XX/XX/XXXX confirming receipt of my documents via e-mail. I called back to PHH and their attorney and was told they had received my e-mail. PHH also said it would take XXXX business days to review the documents. I followed up with PHH & their foreclosure yesterday ( XXXX business days ) after the documents were sent. I tried calling on day XXXX but because I am in Arizona and they are in XXXX and the times of operation were not correct on the PHH website were wrong I called too late on Monday. PHH said they did not have any documents 1
XXXX and the US Dept of Education 1
XXXX and the XXXX online account holder used XXXX email. Most orders were made from multiple accounts as a guest 1
XXXX and the XXXX XXXX XXXX XXXX. 1
XXXX and the XXXX. They just keep calling .... I have NO debt. What a pain in the you know what!!!,,CARRINGTON MORTGAGE SERVICES 1

What this index shows

This is the master index of every company that appears in the Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database, mirrored on PlainComplaint and grouped by institution so a single company page rolls up every complaint filed against that company across every product, state, and year since 2011. The CFPB began collecting consumer complaints when it was established under the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010 and has published them as a public dataset to give consumers, researchers, and journalists a window into how U.S. financial-services firms respond to customer concerns.

The default view is alphabetical by company name and paginated 50 companies per page. Use the sort controls to re-order by total complaint volume (highest first), timely-response percentage (best response track record first), or most recent complaint activity (companies with the freshest reports). Each row links to a dedicated company page showing year-over-year complaint trends, the top complaint products, complaint issues, top states by volume, and a year-by-year breakdown of complaint counts and response timeliness.

How to compare companies fairly

Raw complaint volume is a function of two things: how many customers the company serves, and how it handles those customers. A nationwide bank with tens of millions of accounts can show six-figure complaint counts simply because of its scale; a smaller regional lender with a few hundred complaints may actually have a higher per-customer complaint rate. The "Timely Response %" column shows the share of complaints the company answered within the CFPB's deadline — a stronger comparable metric across firms of different sizes. Pair it with the volume column to form a fuller picture, and dig into the company page for the breakdown by product so you can see whether issues are concentrated in a single line of business (for example, credit reporting) or spread across the entire firm.

Complaint records are consumer-submitted narratives. The CFPB does not adjudicate or verify the facts in each report before publishing; companies are given the opportunity to respond, dispute, or resolve. Many complaints are resolved with monetary or non-monetary relief. The strength of the dataset is in its scale — millions of records spanning every major U.S. consumer financial category — and its neutrality: it reports what consumers said, regardless of the company's perspective. Treat individual records accordingly, and lean on aggregate patterns (top issues, year-over-year trends, state distribution) when drawing conclusions.

What the dataset covers

The CFPB Consumer Complaint Database covers complaints against banks, credit-card issuers, mortgage servicers, debt collectors, payday lenders, student-loan servicers, money-transfer companies, prepaid-card issuers, credit bureaus, auto-finance lenders, and other financial products and services regulated by the agency. Complaints are categorized by product (the broad financial-services category) and sub-product, and again by issue (the specific consumer concern, e.g. "incorrect information on your report") and sub-issue. Year-by-year coverage runs from 2011 to present, with monthly refreshes published by the CFPB.

PlainComplaint refreshes from the agency's public release on a regular cadence and re-derives all aggregate counts, rankings, and trend lines on each refresh, so the page you're reading reflects the latest snapshot of the public database. See the methodology page for the full data pipeline, dedup rules, and the refresh schedule, or browse by other dimensions: issues, products, or states.