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Explore all 145.5K companies with CFPB consumer complaints

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Company Complaints
which the USAA bank wanted to do. Also 1
which then created a hardship for me. Because they told me that the only way to modify the loan would be to not make payments for 90 days which then ruined my credit. They did not correct the error and continued to bill me incorrectly. This has been going on for over 12 years now 1
which then created an injured spouse. 1
which then made sense as to why HUD and the FBI were after XXXX XXXX back then. I recorded 2 conversations with XXXX 2
which then redirects me back to the phone system. I am now only able to reach an agent by reporting my card stolen as if it's a physical card ).,,AMERICAN EXPRESS COMPANY,WA,980XX,,Consent provided,Web,2023-08-02,Closed with explanation,Yes,N/A,7342037 1
which then stopped my wife 's automatic bill pay set within XXXX 's website. From the Wells Fargo side 1
which then they would only send by postal mail 1
which these furnishers and CRAs have failed to do. 2
which they absolutely did! Finally 1
which they accomplished in a timely and professional manner : 1. I was provided with a representative that personally handled my case. 2. The representative provided me with a direct line phone number and an email. 3. The representative was able to answer all of my questions immediately and was thoroughly familiar with all of the requirements 1
which they added at the end 1
which they advised they would not do. This erroneous collection notice has caused a nearly XXXX drop in my credit score 1
which they allowed 1
which they already had 1
which they always say will prevent them from having to take legal action 1
which they applied to our account for our XX/XX/XXXX 1
which they are aware of 1
which they are not considering. 1
which they are not entitled to since they are not part of the legal action. Further 1
which they are not providing to me. I will provide further email documentation that I have concerning this. I have many emails and photos that I have sent NAHAF Operations Manager XXXX XXXX 1
which they are now in the process of correcting. 1
which they assured me was fine to receive a refund check. I would like assistance with either obtaining that check or understanding why Nelnet is fraudulently claiming that I owe XXXX XXXX when I should only owe XXXX XXXX until they provide that reimbursement. 1
which they can proceed to use at ATMs as much as they want. The ATM reads the cloned card 1
which they claim was required. They stated that the request was to show proof of my drivers license 1
which they claim was where my monthly payments of more than {$70000.00} in the last three years went.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,WELLS FARGO & COMPANY,MD,XXXXX,,Consent provided,Web,2017-09-26,Closed with explanation,Yes,N/A,2685145 1
which they claimed to be the outcome but it was all a lie to steal from me and the banks. Since I thought it was part of the process 1
which they claimed we owed 1
which they clearly state was not done. ( I would not order the service of removal of a beehive for {$270.00} 1
which they confirmed to me over the phone. They refuse to tell me what the next steps are 1
which they confirmed was received 1
which they couldnt do anything and gave us a new number to call. that phone number turned out to be the mortgage customer support and after holding we spoke with a rep who said they couldn't do anything either. they then forwarded us to a new customer service rep. that person said they also couldnt do anything 1
which they declined saying its a one time thing regardless of why the text message could have failed to deliver. Now I am being asked to go to a notary and get my id verified. I can not expose myself to COVID trying to get my id notarized.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,BMO Bank 1
which they declined to provide. Therefore 2
which they deemed sufficient. 1
which they did 2
which they did Claim # XXXX I made an appointment tomorrow to go into the branch in person. This purchase was not me & Im willing to pursue charges on this merchant 1
which they did in this case. 1
which they did not do. 1
which they did not do. XXXX and XXXX accepted Chase 's claim that the information was verified as accurate '' without Chase producing any documents to prove this amount. 1
which they did not want to tell me in our talkings!,Company has responded to the consumer and the CFPB and chooses not to provide a public response,WELLS FARGO & COMPANY,NC,28269,Older American,Consent provided,Web,2019-02-09,Closed with explanation,Yes,N/A,3147699 1
which they did the day I was approved for my card 1
which they did. 4
which they did. I also asked what the new minimum payment would be after all of this 1
which they did. I am now reaching out to the CFPB for additional support in resolving this matter 1
which they did. Later they told me that the payment that I was making from my checking account was just for that payment 1
which they did. They took an average of XXXX 1
which they dont normally do. I dont know where they had it first 1
which they estimated could take up to a month. 1
which they eventually were. 2
which they failed to do. 1

What this index shows

This is the master index of every company that appears in the Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database, mirrored on PlainComplaint and grouped by institution so a single company page rolls up every complaint filed against that company across every product, state, and year since 2011. The CFPB began collecting consumer complaints when it was established under the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010 and has published them as a public dataset to give consumers, researchers, and journalists a window into how U.S. financial-services firms respond to customer concerns.

The default view is alphabetical by company name and paginated 50 companies per page. Use the sort controls to re-order by total complaint volume (highest first), timely-response percentage (best response track record first), or most recent complaint activity (companies with the freshest reports). Each row links to a dedicated company page showing year-over-year complaint trends, the top complaint products, complaint issues, top states by volume, and a year-by-year breakdown of complaint counts and response timeliness.

How to compare companies fairly

Raw complaint volume is a function of two things: how many customers the company serves, and how it handles those customers. A nationwide bank with tens of millions of accounts can show six-figure complaint counts simply because of its scale; a smaller regional lender with a few hundred complaints may actually have a higher per-customer complaint rate. The "Timely Response %" column shows the share of complaints the company answered within the CFPB's deadline, a stronger comparable metric across firms of different sizes. Pair it with the volume column to form a fuller picture, and dig into the company page for the breakdown by product so you can see whether issues are concentrated in a single line of business (for example, credit reporting) or spread across the entire firm.

Complaint records are consumer-submitted narratives. The CFPB does not adjudicate or verify the facts in each report before publishing; companies are given the opportunity to respond, dispute, or resolve. Many complaints are resolved with monetary or non-monetary relief. The strength of the dataset is in its scale, millions of records spanning every major U.S. consumer financial category, and its neutrality: it reports what consumers said, regardless of the company's perspective. Treat individual records accordingly, and lean on aggregate patterns (top issues, year-over-year trends, state distribution) when drawing conclusions.

What the dataset covers

The CFPB Consumer Complaint Database covers complaints against banks, credit-card issuers, mortgage servicers, debt collectors, payday lenders, student-loan servicers, money-transfer companies, prepaid-card issuers, credit bureaus, auto-finance lenders, and other financial products and services regulated by the agency. Complaints are categorized by product (the broad financial-services category) and sub-product, and again by issue (the specific consumer concern, e.g. "incorrect information on your report") and sub-issue. Year-by-year coverage runs from 2011 to present, with monthly refreshes published by the CFPB.

PlainComplaint refreshes from the agency's public release on a regular cadence and re-derives all aggregate counts, rankings, and trend lines on each refresh, so the page you're reading reflects the latest snapshot of the public database. See the methodology page for the full data pipeline, dedup rules, and the refresh schedule, or browse by other dimensions: issues, products, or states.