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Explore all 145.5K companies with CFPB consumer complaints

145,512 companies

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Company Complaints
which stresses my right to protection. Moreover 2
which strictly limit access to consumer reports to entities with a permissible purpose. 3
which strongly indicates inaccurate or incomplete reporting. I dispute the accuracy and request full validation 1
which strongly suggests that the so-called verification was conducted through an automated e-OSCAR exchange rather than a meaningful investigation. 1
which struck me as odd. When I inquired further as to what triggered the freezing of my assets by the government it became apparent by the provided responses 1
which subjected me to constant harassment and threats of postponing the closing every time I asked them to clarify why 1
which suggests it was paid or resolved. Yet 1
which suggests potential identity theft. 3
which suggests that the reinvestigation process was not conducted and therefore needs to be deleted. 1
which summarized the data submitted to your bureau to my particular file. 2
which support each and every claim. 1
which supposedly included shipping. XXXX XXXX XXXX has told Discover card that they did ship the truck bed to XXXX XXXX XXXX XXXX XXXX XXXXXXXX 1
which supposedly stated the basis for denial. 1
which surprisingly did lead to a live agent after some amount of waiting. The agent told me that Experian doesn't have another fax number 1
which takes 2 days to apply for 1
which takes 5 business days according to their rules. I also began to open an account with their trading platform called XXXX 1
which takes change from my checking to savings for each debit transaction. I am not exactly sure what other changes were made to my accounts that separated them or not have then associated.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,BANK OF AMERICA 1
which takes days to clear and post? 1
which takes effect upon the expiration of six months after Sept. 20 2
which takes me back into the red. ) I am filing a complaint against TD Bank for ( 1 ) denying me the right to stop payment to the student loan company even though that payment was unauthorized 1
which target AMERICAN EXPRESS XXXX XXXX XXXX XXXX XXXX XXXX . I contact their travel department 1
which tells me there was a computer/system error in which my credit score was not taken into consideration ( thus higher pricing ). Then 1
which tends to coincide with when banks/financial institutions have a break in their account/payment maintenance processes. 1
which that is the entire purpose of the software. 1
which the agent said that the resolution letter is sent to me 1
which the agent suggested I pay in full 1
which the attorney stated as fact 16 ) filing false credit reporting of the borrowers payments and account of the vehicle loan with credit bureaus. 17 ) reporting and filings with credit bureaus and other venues not crediting the amount of money obtained from the sale of the borrows vehicle 18 ) making a demand for payment of the fully balance of the loan without providing an accounting as required and as requested by the borrower. Other issues and violation as will be stated in the future as more information is obtained by the borrower. 1
which the bank had previously confirmed via email ; it was not the bonus that was owed to me. 1
which the bank misunderstood. ) Because the Wells Fargo bonus department misread the terms repeatedly 1
which the bank says were made by me.,,HOME BANCSHARES 1
which the bank upon completion of their processes 1
which the BofA rep said was strange because the person using the card used a chip 1
which the center should have been open at the time I called. 1
which the CFPB and credit bureaus rely on for uniform and accurate consumer data reporting. 1
which the Commissioner of Financial Regulation found to be an integrated financial services company engaged in purchasing and servicing portfolios of consumer debt that it acquires at a large discount. '' XXXX XXXX XXXX ( XXXX ) 1
which the court had struck down 1
which the customer representative admitted does not show the expiring points. I told her this was wrong and unfair 1
which the customer service representative said would take somewhere around two weeks ( 7-10 Business Days ). In the meantime 1
which the dealership verbally denied. 1
which the emergency room doctor and XXXX both reviewed. Why would there be any need for a XXXX to perform any services or treatment for my suspected XXXX issue? 1
which the employee has no way to intervene or stop 1
which the Federal Trade Commission ( FTC ) defines as debt parking. 1
which the hospital billing CSR said she was going to do. 1
which the law may consider trademark infringement and identity theft 1
which the Obama administration had been trying to get off the ground since spring XXXX. 1
which the previous agent had. She tried to call and said she couldnt reach a live agent. I requested that she create a three-way call so I could try to reach an agent. She tried twice 1
which the rep from XXXX gave. I had another call on the XXXX 1
which the representative stated was {$2300.00} and I promptly paid while still on the phone with XXXX. I was told that a message would be sent up to the total loss department to apply the insurance payment to payoff the loan to XXXX out the balance and that I would promptly receive the extended warranty refund as soon as it was received ; however 1
which the seller did not take a picture of. ) The seller admitted fault in our messages XXXX which I sent screen shots of to Paypal XXXX 1
which the thief knows to be false 2

What this index shows

This is the master index of every company that appears in the Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database, mirrored on PlainComplaint and grouped by institution so a single company page rolls up every complaint filed against that company across every product, state, and year since 2011. The CFPB began collecting consumer complaints when it was established under the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010 and has published them as a public dataset to give consumers, researchers, and journalists a window into how U.S. financial-services firms respond to customer concerns.

The default view is alphabetical by company name and paginated 50 companies per page. Use the sort controls to re-order by total complaint volume (highest first), timely-response percentage (best response track record first), or most recent complaint activity (companies with the freshest reports). Each row links to a dedicated company page showing year-over-year complaint trends, the top complaint products, complaint issues, top states by volume, and a year-by-year breakdown of complaint counts and response timeliness.

How to compare companies fairly

Raw complaint volume is a function of two things: how many customers the company serves, and how it handles those customers. A nationwide bank with tens of millions of accounts can show six-figure complaint counts simply because of its scale; a smaller regional lender with a few hundred complaints may actually have a higher per-customer complaint rate. The "Timely Response %" column shows the share of complaints the company answered within the CFPB's deadline, a stronger comparable metric across firms of different sizes. Pair it with the volume column to form a fuller picture, and dig into the company page for the breakdown by product so you can see whether issues are concentrated in a single line of business (for example, credit reporting) or spread across the entire firm.

Complaint records are consumer-submitted narratives. The CFPB does not adjudicate or verify the facts in each report before publishing; companies are given the opportunity to respond, dispute, or resolve. Many complaints are resolved with monetary or non-monetary relief. The strength of the dataset is in its scale, millions of records spanning every major U.S. consumer financial category, and its neutrality: it reports what consumers said, regardless of the company's perspective. Treat individual records accordingly, and lean on aggregate patterns (top issues, year-over-year trends, state distribution) when drawing conclusions.

What the dataset covers

The CFPB Consumer Complaint Database covers complaints against banks, credit-card issuers, mortgage servicers, debt collectors, payday lenders, student-loan servicers, money-transfer companies, prepaid-card issuers, credit bureaus, auto-finance lenders, and other financial products and services regulated by the agency. Complaints are categorized by product (the broad financial-services category) and sub-product, and again by issue (the specific consumer concern, e.g. "incorrect information on your report") and sub-issue. Year-by-year coverage runs from 2011 to present, with monthly refreshes published by the CFPB.

PlainComplaint refreshes from the agency's public release on a regular cadence and re-derives all aggregate counts, rankings, and trend lines on each refresh, so the page you're reading reflects the latest snapshot of the public database. See the methodology page for the full data pipeline, dedup rules, and the refresh schedule, or browse by other dimensions: issues, products, or states.